Universal's Loews Sapphire Falls Resort

KH

Kathryn Hall

4/5Google· 3 weeks ago

I really enjoyed my stay at this hotel. It felt so comfortable there. The pool is AWESOME! The staff comes around & takes your food & drink orders - & they bring you frozen grapes (nice touch)! You can just relax completely when you're by the pool. The staff were all so amazing, friendly & so helpful. We did have a room issue & they sent someone right away. Also brought towels up right away when we called to request more. I would love to stay here again.

TM

Trip.com Member

5/5Trip.com· 6 months ago

Beautiful hotel within walking distance from Citywalk. There are free shuttle buses connecting the hotel to all Universal Parks. You can also take the hotel boat to the main universal parks, which is frequent, fast and free of charge. Hotel room keys can be used for expenditures at all the park facilities. There is also a big and beautiful swimming pool at hotel, perfect for relaxation.

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rhygh2

5/5Tripadvisor· a month ago

I stayed here with my 12-year-old daughter for HHN. I requested a high floor near an elevator. The hotel was clean and orderly. I enjoyed that they had on-site food and souvenir options. Getting to the parks was a breeze using the water taxis. The man giving flowers at the entrance and baggage claim staff were especially nice! I also loved seeing Shrek in the lobby. What a treat to stay here!

DR

Donna Robinson

4/5Google· a month ago

We had a great stay here. Huge lobby area with lots of seating and options for food and conversation available. Parking is extra, but once you park, you will not have to move your car. Shuttles ferry and other additional transportation are available or some things are just a walk away. The rooms were good and pretty clean the hallways and the open areas were very minimal and clean and I like that. Explored other floors of the hotel very huge workout area and pool area. There are a few restaurants available on site as well. The room can be a far walk because the hotel is just that big. I was very pleased with my stay here quiet and I also felt safe.

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Keith Cardon

4/5Google· a month ago

Very clean hotel. Friendly staff and accommodating. Hotel is on universal property so getting to the parks and city walk by complementary water taxi was a great benefit. Overall experience was very good, the only issue was our view.. We stayed in the hospitality suite on the 6th floor. The expectation was a nice view, anything other than a complete panoramic view of the hotels parapet wall & roof, from every single window. Otherwise the room was great as was everything else, just close the shades and you'll eventually forget about it.

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Ray Saccaro

5/5Google· 4 months ago

My wife and I stayed at the Loews Sapphire Falls Resort and were extremely pleased for what we received for the price point. The hotel is clean, well appointed and has an open floor plan that allows the guests to roam around the resort without any feelings of claustrophobia. The pool area is phenomenal, spacious, plenty of lounges and a waitress that’s attentive, friendly and provides a wonderful experience. The staff at every encounter was friendly, welcoming, professional and accommodating, who could ask for more. The restaurants were also exceptional, especially the staff and of course the food. We has lunch poolside which was excellent and dinner at the Strong Water Tavern which was also excellent. Our table side waitress Elizabeth was in fact so wonderful, that she made us feel like we were the only people in the restaurant! We were so pleased that we had to notify the manager of her exceptional hospitality. We had a drink at the bar which serves 150 different bourbons! Again the service by our barkeep Aileen, made us feel so comfortable and relaxed that it was the place for our nightly nightcap during our stay. The other bartenders, Aileen, Elizabeth, Karyn, Margie Karyn and Margie were also spot on. We will definitely be back!

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Roy Cerabone

5/5Google· 4 weeks ago

We just wrapped up a week-long vacation at Loews Sapphire Falls Resort for Halloween Horror Nights, and it was easily one of the best and most memorable trips of our lives. We usually stay at Aventura, but decided to try Sapphire Falls for the first time—and we are officially converted! From start to finish, the resort team went above and beyond: Early Check-In & Room Request: We arrived at 10:00 AM (well ahead of the standard 4:00 PM check-in time) expecting to just drop off our luggage, but to our delight, our room was already clean and ready! On top of that, they fully honored our high-floor request. Park Access & Amenities: The convenience to the Universal parks is fantastic. Loved the flexibility of taking the water taxi directly to CityWalk—it made coming and going completely effortless. Pool & Dining: The pool area is amazing, and having waitstaff bring drinks and food right to your lounge chair made relaxing by the water feel truly luxurious. Every onsite restaurant we tried was top-quality. Unforgettable Hospitality: The absolute highlight was how the staff helped us celebrate. We were there for my girlfriend’s birthday and actually got engaged during our stay! After we mentioned our news to the team, we returned to our room to find a generous gift basket full of goodies waiting for us. The on-site restaurants also showered us with special treats throughout our celebrations. The warmth, hospitality, and attention to detail turned an already incredible vacation into a milestone trip we'll cherish forever. We can't wait to return!

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Justin Huschka

4/5Google· a month ago

We stayed at Sapphire Falls for a week and had a really nice time. Early entry to Islands of Adventure and Epic Universe was a great perk, and the shuttle bus to Epic was convenient. We also loved taking the water taxi to CityWalk. You go through security before boarding, so you can skip the main security lines when you arrive at the parks. One thing to know when booking: this hotel does not include Universal Express Pass. The kids’ suite was a highlight. It has a regular hotel room plus a separate attached room with two twin beds, giving everyone a little more space. The four onsite dining options were good, but expensive. An automatic 18% service charge was added to every order, including takeout. We weren’t fans of the onsite coffee shop, but there’s a Starbucks in the building next door, about a two-minute walk away. Our biggest complaint was the 4 p.m. check-in time. That felt very late, especially when traveling with kids. Overall, we enjoyed our stay and would recommend the hotel for a Universal trip.