GRAPHIK MONTPARNASSE

Response from the property

Dear Natalia, Thank you so much for your wonderful feedback and for choosing our hotel for your stay in Paris. We are truly delighted to know that you felt comfortable and well taken care of throughout your visit. It means a lot to our entire team to hear that you would recommend us and consider returning. We hope to have the pleasure of welcoming you back on your next trip to Paris! Graphik Montparnasse

Response from the property

Dear みー, Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed your stay and that our team helped make your visit memorable. It truly means a lot to us that you felt comfortable and at home during your time here. We hope to welcome you back on your next visit to Paris. Warm regards, Graphik Montparnasse

Response from the property

(Translated by Google) Hello, Thank you for taking the time to share your experience. Regarding the room you were given, we would like to clarify that it was indeed a double room, equipped with a 140 cm wide bed, as per its category. Our single rooms are equipped with 120 cm wide beds. However, you raise an important point concerning the photographs displayed on our website. After checking, we have indeed found an error in the description of this room category. We thank you for bringing it to our attention and have taken the necessary steps to correct this information as soon as possible. We understand that this inconsistency may have disappointed you regarding your initial expectations and apologize for this confusion. Regarding breakfast, we are surprised by your comment about the buffet being restocked. Indeed, our team ensures that the cart is stocked throughout the service, until 10:00 AM, in accordance with the advertised schedule. We regret if your experience left you with a different impression and will nevertheless raise this issue with our teams to maintain the expected level of service. Thank you again for your feedback, which contributes to the continuous improvement of our services. Sincerely, The Management (Original) Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience. Concernant la chambre qui vous a été attribuée, nous souhaitons préciser qu'il s'agissait bien d'une chambre double, équipée d'un lit de 140 cm de largeur, conformément à sa catégorie. Nos chambres simples sont quant à elles équipées de lits de 120 cm. Vous soulevez toutefois un point important concernant les photographies présentées sur notre site internet. Après vérification, nous avons effectivement constaté qu'une erreur s'est glissée dans la présentation de cette catégorie de chambre. Nous vous remercions de nous l'avoir signalée et avons entrepris les démarches nécessaires afin de corriger cette information dans les meilleurs délais. Nous comprenons que cette incohérence ait pu créer une déception quant à vos attentes initiales et vous présentons nos excuses pour cette confusion. Concernant le petit-déjeuner, nous sommes surpris par votre commentaire relatif au réapprovisionnement du buffet. En effet, notre équipe veille à ce que celui-ci soit approvisionné tout au long du service, jusqu'à 10h00, conformément aux horaires annoncés. Nous regrettons si votre expérience a pu vous laisser une impression différente et allons néanmoins sensibiliser nos équipes sur ce point afin de maintenir le niveau de service attendu. Nous vous remercions à nouveau pour votre retour, qui contribue à l'amélioration continue de nos prestations. Cordialement, La Direction

Response from the property

Dear Amylynn, Thank you so much for sharing your experience and for your kind words. We are delighted to know you enjoyed your stay with us and appreciated our location and hospitality. It’s wonderful to hear that public transportation made your visit convenient. We hope to welcome you back on your next trip to Paris! Best regards, Graphik Montparnasse

Response from the property

Dear Shuki and Anat, Thank you so much for your wonderful feedback and for sharing your experience after your stay with us. Your kind words truly mean a lot to the entire team, and we are delighted to know you enjoyed your time at our hotel. It’s especially rewarding to hear that you felt so comfortable and cared for throughout your visit. We look forward to welcoming you back to Paris and to our hotel on your next trip! Graphik Montparnasse

Response from the property

Dear L M, Thank you so much for your wonderful feedback and for choosing our hotel during your visit to the French Open. We're truly delighted to know you enjoyed your stay and that you found our team helpful. Your kind words mean a lot to us and encourage us to keep providing the best possible experience to our guests. We hope to welcome you back the next time you’re in Paris! Graphik Montparnasse

Response from the property

Good afternoon, Thank you for taking the time to share your experience. We are pleased to hear that you appreciated the possibility of an early check-in, as well as the size of your room and its excellent insulation from outside noise. We are, however, sorry that the soundproofing between rooms did not meet your expectations. Regarding the air conditioning issue and the refund you mentioned, we sincerely regret the inconvenience you experienced. Unfortunately, based on the information provided in your review, we are unable to identify your stay with certainty. We therefore cannot verify the specific circumstances you describe or provide you with a detailed and personalized response at this stage. We would kindly invite you to contact us directly so that we can locate your reservation, review your case, and better understand what happened regarding your refund request and the communication with our hotel. We are truly sorry that your experience left you with this impression, and we hope to have the opportunity to discuss the matter with you and clarify the situation.