Cross Pattaya Oceanphere

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Sara Hassan

4/5Google· a month ago

Everything about the villa was lovely overall. However, the air conditioning in our room was not working properly, and unfortunately, there were some insects as well. On the positive side, the staff were very kind, friendly, and helpful. A special thanks to Ken, who was especially welcoming and provided great service. Overall, we had a nice stay, but fixing the air conditioning and improving the pest control would make the experience much better.

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elenalQ3607RU

5/5Tripadvisor· 3 months ago

Beautiful hotel with villas. The villas are the same as in the picture. Everything is very clean. The pool is comfortable. The beds are comfortable. We stayed with 2 children. Everyone really enjoyed everything. The hotel has a nice spa. Special thanks to Mr.Ken and Mr.Winai.

TM

Trip.com Member

5/5Trip.com· 4 months ago

Had a great stay at Oceanphere Pattaya. The villa was spacious, modern, and very clean. I especially liked having a private pool, which made the stay feel much more relaxing and private compared to a regular hotel.The room was well equipped, and the bed was comfortable. The atmosphere around the property was quiet, making it a good place to unwind. Staff were friendly and responsive whenever we needed assistance.The location is a bit away from the busy central area of Pattaya, but that’s actually what I enjoyed most. It was peaceful while still being a short drive to restaurants, cafes, and the beach.Overall, it was a comfortable and enjoyable stay. I would recommend it to anyone looking for a private getaway in Pattaya and would happily stay here again.

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mahra hassan

4/5Google· a month ago

The place is very beautiful, clean, and perfect for relaxing. The only issue is the worms that sometimes come out from the plants. Other than that, it is a lovely place and definitely worth visiting. I would also like to thank the staff, ken and Tee They were very kind, friendly, and extremely helpful. I really appreciate their great service.

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Prayash Poudel

4/5Google· 7 months ago

Amazing service and a perfectly quiet location near the beach. The food was different every day and it was so delicious. Amenities and furnishings in the room are quite old, like the sofa pillow covers, and there are some stains on the sofa that aren't washable, but aside from that, it is perfect. It's a big villa with all the required amenities, including an iron, and the pool was clean and a decent size for a couple to enjoy. I had a really amazing and unforgettable 3-day experience. It would be nice if the front desk could speak a decent amount of English, as I had to translate everything using an app. The room deposit and refund process was smooth, so there were no overall problems with the guest experience. I have to say, the staff were kind and attentive.

TM

Trip.com Member

4.7/5Trip.com· 3 months ago

This trip was for my friends' and my 9th Wedding Anniversary because we both got married same years in which mine was in May and my friends' was in June so, we requested the hotel whether there's any decoration if possible because we both would love to surprise our husbands. Hotel staffs provided 2 sets of cakes for our couples after checking-in. ☺️During the 2nd night of stay, there's noisy party from another villa until 2 a.m. which was so annoying for our sleep so, we asked the staff for help and they could arranged immediately. This was very impressive. All staffs are friendly and helpful. Only 1-2 things that should improve is drainage and cleanliness under the bed. Overall is great.

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Sukhbani Narula

5/5Google· 4 months ago

The pool villa rooms are amazing, the pool is clean and the room is beautiful and spacious. The hotel staff are very nice and friendly, specifically staff members Prim, Ken, and Thee went above and beyond to help us navigate the area around the hotel and gave us a tour.They also suggested places were we could dine. Overall I had a great experience and I definitely recommend this place .

TM

Trip.com Member

3.7/5Trip.com· 4 months ago

The hotel atmoshere and interior are very good which had nothing to complain but the staff needed lots more too improve, so unprofessional handling.First ,we booked 4 bedrooms in connected 2 villas and arrived hotel around 3.05 pm which we are not supposed to wait for the room as it was already late afternoon but we had to wait for almost one and a half hour to get into our pool villas. Somemore we had to wait for almost half an hour to get just a glass of easy welcome drinks while you had so many staffs walking around small reception area and lots of guests sitting and waiting for their rooms and drinks.Secondly we went out to find some dinner later but we were not sure that in room had any dishs or any kitchen eqipments for us to use so we called the hotel staff to ask if any kitchenware in room available to use and told staff that we were outside hotel. The staff kept calling me few times to check my name and room to see if we could use their kitchen equip. For these common equip the staff should had info in their knowledge of work place to reply and know need to call few time to confirm customer name to check if they can use dishes in room.Last but not least , before checked out we were told that every room had the premium coffee sachets which would be charged if consumed but we didn't have these coffee from beginning which end up the staffs just found out that hotel itself had run out of stocks and didn't put them for guest inroom. Somemore we booked the yatch to go island at 9 am and we called reception about 8.30 am that we wanted to check out and asked to send housekeeping to check our room quickly before we checked out but they never come till we had to wait for them checking our rooms till 9.30 am as they couldn't find one coffee mug while we were waiting at reception and one manager had to go to help checking too. End up the staff wanted us to go back to room to help them searching for one coffee mug which finally they themselve found at pool area. Within half an hour and many staffs searching for one mug, we thought that if you couldn't find in house you must find out in any area that guests could spend inside the villa as we confirmed that nothing were broken or were taked by us. But not asked us to go back to help housekeeping staff and manager searching a coffee mug. These were rediculous that we never had before in any resort or hotel.We were experienced such an unprofessional and such a messy staffs handling without good communication among themselves. With these hi end hotel with high prices , it was not supposed to give any excuses for any rubbished service like low cost resort at all.Btw , we were given one BD cake from night shift staff who picked up the phone from us to borrow BD candle. We really appreciated these initiative and thoughtful from her. Thanks for your concern.