Hotel J Residence

Response from the property

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be a good value, with reasonable pricing, comfortable accommodations, and kind and polite service from our Front Office team. Your positive comments are truly appreciated and will be shared with our staff as a great encouragement. We also sincerely appreciate your feedback regarding the soundproofing between rooms. We understand how important a quiet and comfortable environment is for our guests, and we will share your comments with the relevant departments for further review and improvement. Thank you once again for choosing to stay with us and for your valuable feedback. We hope to have the opportunity to welcome you back again in the future and provide you with an even more comfortable experience. Best regards, Weerawat Boonsunee Front Office Manager

Response from the property

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We truly appreciate your valuable feedback. We are delighted to know that you enjoyed our convenient location within walking distance of Terminal 21, as well as the comfort, cleanliness, and value of our rooms. It is especially rewarding to hear your compliments regarding our air-conditioning system, spacious king-size beds, and the friendliness of our team members. Your kind words are a great encouragement to all of us. At the same time, we sincerely apologize for the occasional oversight in replenishing body wash and shampoo. Please rest assured that your comment has been shared with our housekeeping team to reinforce our attention to detail and consistency. We are pleased to know the matter was promptly resolved once brought to our attention. Thank you as well for your feedback regarding the pool area, gym facilities, and breakfast hours. Your observations are truly appreciated and will be carefully reviewed as we continuously look for ways to enhance our guests’ experience. We are especially grateful for your recognition of the value we provide, and it would be our great pleasure to welcome you back again for another enjoyable stay. Yours sincerely, Weerawat Boonsunee Front Office Manager

Response from the property

Dear Valued Guest, We sincerely apologize for the disappointment you experienced regarding our cleaning service. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review and improvement. Regarding the deposit policy, we appreciate your understanding and your suggestion. We acknowledge your feedback about the use of credit/debit cards for the deposit, and we will forward this to management for consideration as part of our ongoing efforts to improve guest convenience. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much improved experience in the future. Warm regards, Weerawat Boonsunee Front Office Team

Response from the property

Dear Amit kumar dash, Thank you for your experience stayed with us, your feedback valued for your team so much. We are fully committed ourselves to making sure that we continue to improve our service quality and rectify our shortfall areas that you have raised to our attention. Your comments are extremely valuable to us, as they help us identify areas that require immediate attention and improvement. We apologize for the disappointments you faced, we take it seriously and steps are being taken to enhance staff training. your comments are being addressed with the concerned team. we hope to welcome you back again in the future. All the best, Nipa A. (Yui)

Response from the property

Dear Saleh Uddin Ahmed, Thank you for your experience stayed with us, your feedback valued for your team so much. we hope to welcome you back again in the future. Best Regards, Nipa A. (Yui)