Crown Towers Perth

TM

Trip.com Member

4.7/5Trip.com· 4 months ago

Clean, spacious well equipped rooms, though the TV's need updating so you can cast to it rather than only having the standard tv channels.The pool area was great with a large heated spa pool for adults and cocktails on hand.Concierge service is also excellent.

M

MONTY78

4/5Tripadvisor· 3 months ago

We were fortunate to be allocated one of the Villa rooms, Room 1903, which was spacious and very comfortable for our family of four. There was plenty of room to move around, the beds were extremely comfortable, and we appreciated the Nespresso machine and daily complimentary bottled water. The valet service was also prompt and efficient, which was a great start to our stay. Check-in was less seamless. Our room was not ready by 3:00 pm, which was frustrating after arriving at the hotel. To Crown Towers Perth's credit, we were compensated with complimentary drinks at TWR, which was a nice gesture and appreciated. Unfortunately, there were also a number of areas that detracted from the overall experience. The pool is in need of a refresh, with tiles visibly coming loose. The Epicurean buffet also felt tired and in need of an update, with worn chairs showing clear signs of ageing. The food selection was largely the same each day, and greater variety would have been appreciated, particularly for guests staying multiple nights. Live cooking stations would also have elevated the experience. Having experienced Gastronomy at Atlantis The Royal in Dubai, the Epicurean buffet was unfortunately nowhere near the same standard. Housekeeping was also disappointing. On our second day, our room had still not been serviced by 4:00 pm, leaving us without fresh towels after spending time at the pool. On another occasion, used coffee pods and hot chocolate were not replenished, and we had to contact Guest Services to have them replaced.|Room service was mixed. The club sandwich was enjoyable, but the pizza was extremely disappointing. Given the price, I expected a significantly higher standard than what appeared to be little better than a supermarket pizza. Overall, the Villa room itself was a real positive, and the prompt valet service and compensation for the delayed check-in were appreciated. However, the service inconsistencies, tired facilities, repetitive buffet offering and disappointing room service meant that the overall experience did not consistently meet the standard I would expect from Crown Towers Perth.

K

Karen

3/5Google· 2 months ago

We booked a Premier King Room at Crown Towers for my husband and I to celebrate a special birthday this weekend. The aim of the weekend was some rest and relaxation away from the children, an indulgent lie in and we added the Club Lounge for ease of relaxing for the evening. The room decor was lovely and the hotel had an ambience of a high end establishment as we had planned. The club room experience had limited options for drinks but the food was of a good standard. Unfortunately following our evening out both our room keys had been stopped and just after midnight we were unable to return to our room. There were no staff around at the club level so I sat in the club lounge where I waited 30 minutes for my husband as he’d had to return to the main reception where there was a large disturbance which security were dealing with and the queues to see a member of staff were excessive. The next morning we were rudely awoken by construction work at 7am. We called guest services who said they would investigate however they never came back to us even to offer ear plugs or a change of room and late check out so we could get some rest, we knew the hotel pool was undergoing renovation as advised at the time of booking however what we were not informed of and what Crown are legally required to inform us of under Australian Consumer Law is the piling at the neighbouring 2 year construction site. The piling was continuous at a rate of 30 bangs per minute from 7am. Had we have wanted to be up and awake at 7am we would have stayed home with the kids! At check out we asked to see a manager who instantly said “oh yes the neighbouring site are piling just now” So the hotel was aware of the work yet not aware of their legal responsibility under ACL to inform us of such work so if sleeping after 7am or having a quiet room was important to us we could chose a different hotel or a room not overlooking the site. The manager on duty told us she did not know the legalities regarding construction work around the hotel and offered a 25% discount. This offer on a night that we would not have booked had we have been given the full information as required by Australian Law seems wholly insufficient and not what we expect of a brand like Crown. The hotel is still beautiful but I’d highly recommend doing your research before booking regarding the local building work, if like us you are booking for rest and relaxation as it appears the hotel is not informing guests of the ongoing disturbance.

JD

Jax Dicko

1/5Google· 3 weeks ago

Disappointing stay at Crown Towers – serious safety concerns! We've stayed at Crown Towers Perth many times over the years, and unfortunately, the standards have continued to decline while the prices remain premium. Gone are the automatic curtains, iPad room controls and nightly turndown service that once made this a five-star experience. The Epicurean buffet breakfast has also gone downhill, and the construction noise during our stay was unbearable. However, our biggest concern was an absolutely appalling emergency evacuation at midnight. The alarm sounded on the sixth floor, and guests followed the evacuation instructions. I was in a moon boot and on crutches and struggled down six flights of stairs with no assistance or direction from staff. The door to the lobby was LOCKED, forcing us into the basement, where a kitchen employee eventually directed us towards a car park. An entire group of guests, including a heavily pregnant woman and an elderly woman with limited mobility ended up outside with no staff, no instructions and seemingly nobody accounting for our whereabouts. One guest had to PHONE THE HOTEL to discover it was a false alarm! We were promised a shuttle that never arrived, before a casino security guard eventually told us to make our own way back. We were out of our rooms for almost two hours. Staff repeatedly dismissed the incident as a "false alarm", completely overlooking the frightening lack of emergency procedures. Following my formal complaint, Crown discounted one night's accommodation by 50%, which was appreciated. However, compensation does not excuse such serious evacuation failures. Three weeks later, despite being promised feedback on what improvements would be made, I'm still waiting. I've had to chase Crown myself, only to receive generic responses saying my concerns have been passed on internally. What if this had been a real emergency? How does a five-star hotel lose track of an entire group of evacuated guests? We will now be referring the matter to the relevant authorities, as we have little confidence that these safety concerns have been properly addressed. Overall, a disastrous experience. For the prices Crown Towers charges, guests deserve much better. After witnessing how an emergency was handled, I genuinely don't feel safe staying here again.

RM

Rosemary Macedo

2/5Google· 3 months ago

We booked Crown Towers to celebrate our 5th wedding anniversary, a special occasion my husband had planned for over three months. Sadly, what should have been a memorable experience turned into a huge disappointment. The most disturbing part of our stay was the lounge sofa in our room. It had large, visible stains across the seating area that immediately made it look dirty and unhygienic. I couldn’t bring myself to sit on it because it looked as though it hadn’t been properly cleaned after previous guests. Every time I looked at it, I couldn’t stop wondering when it had last been professionally cleaned. It completely ruined my comfort and peace of mind. Unfortunately, this wasn’t the only issue. The carpet looked dirty, the bathroom floor didn’t appear to have been properly cleaned, the windows were filthy, and even the mirrors in the hallways and elevators had obvious dirt and cleaning marks, especially around the upper edges. It gave the impression that attention to cleanliness throughout the hotel was lacking. This is simply not the standard I expect from a hotel that advertises itself as a five-star luxury property. Instead of relaxing and enjoying our anniversary, I spent the stay feeling uncomfortable and questioning the cleanliness of the room and the hotel overall. I left feeling disappointed rather than celebrated.

K

Kerrieblue

5/5Tripadvisor· a month ago

Lovely property with amazing staff. The rooms are all beautifully designed and have big windows. Bathrooms have good products and lots of fluffy white towels, very comfortable big bed and lovely linens.|Large choice of restaurants and bars, beautiful big swimming pool. Our floor supervisor Ketki who had to attend our room for a minor maintenance issue was prompt, efficient and helpful. I was very impressed.| All up we are looking forward to returning to the hotel again.

HB

Hayley Banks

5/5Google· 3 months ago

Surprised my husband with a midweek staycation for his birthday. We got an unexpected upgrade to a suite. Between that, it being a 25° day in the middle of winter so we could enjoy the pool, and this view from the window in the room, it was hard to find fault! Staff were all attentive but unobtrusive. The room furnishings were really lovely. The bed and bedding were very comfortable. The robes were even more appreciated than usual when getting out of the warm pool to return to the room through the cold winter air!

MK

Mr Krinklekrut

3/5Google· 4 months ago

Definately on the cheap now, except for room prices. Shampoo now bolted to wall on bulk packs like a budget motel. Rebranded Metropol quality toiletries shows money saving measures in place. Rooms starting to look dated, but better than Casino floor itself. Staff, however, do their best to please.