Parmelia Hilton Perth

BH

Brit Hawley

5/5Google· a month ago

We had such a wonderful stay at the Parmelia Hilton for our wedding and would highly recommend it! We chose the hotel because of its fantastic location right next door to the registry office, which made everything incredibly easy on our wedding day. It was also conveniently located for family travelling in by public transport, and we held our small wedding reception at Samuels on Mill within the hotel, so it really was the perfect location for our celebration. From the moment we arrived, the staff made everything feel easy. Check-in and check-out were both a breeze, and we enjoyed some absolutely delectable canapés at the hotel's executive lounge the evening before our wedding, which was such a lovely way to begin the celebrations. On the morning of the wedding, the hotel made it easy for members of our bridal party to come up to our room while we were getting ready and having our hair and makeup done. We also somehow managed to bring an enormous amount of luggage, wedding decorations and reception items with us despite staying for only two nights! The staff were incredibly helpful with everything and made getting it all to and from our room so much easier. Having so many parts of our wedding within such a short distance took a lot of stress out of the occasion and allowed us to simply enjoy it. We had a genuinely wonderful experience and are so happy we chose the Parmelia Hilton to be part of such a special couple of days for us. Thank you to everyone who helped make our stay so enjoyable. For anyone considering a Perth Registry wedding, this is a wonderful choice of hotel. The location, convenience and wonderful service made everything so easy for us, and we couldn’t have chosen a better place to stay and celebrate such a special occasion. We would highly recommend the Parmelia Hilton and would happily stay again. ❤️

B

beneteaufirst40

3/5Tripadvisor· a month ago

Extremely disappointing- definitely not a 5 star hotel. We went with the expectation of yesteryear when this hotel had a wonderful reputation in Perth. Elegance, fine dining at its best. However what we found was sadly lacking. The room was spacious and the bed was comfy but that’s about it.|No robes in the room, no easily accessible mini bar and then the TV did not work- for over 30 hours.|We found the executive lounge lacking in service with one person trying to do everything.|The restaurant at the hotel was extremely disappointing. Food ok but completely lacking in finesse and service. We had to wait 15 minutes before anyone offered us a menu or water. So noisy, tables close together so you have to listen to others conversations. No fine dining here. Oh for the wonderful Garden Restaurant of the 80s.|Yes, we are in our senior years and maybe our expectations are of a time gone bye. Surely your ranking must slipped to 4 star at best.

TM

Trip.com Member

5/5Trip.com· 5 months ago

Very fancy hotel to what I normally stay at, definitely a higher level of safety security measures taken to keep customers safe. Staff incredibly friendly and always happy to help, 10/10!!

AD

Andreas Dagelet

4/5Google· a month ago

I stayed in a fully wheelchair-accessible room number 318 at the Parmelia Hilton Hotel. Just be mindful that this accessible room is down a long carpeted corridor from the elevators, which is a significant distance if carpet is a problem. It's at the back of the building and faces buildings on the other side and buildings outside the window, approximately 20 or 30 m away, blocking any view. There is a balcony which cannot be accessed. Inside the room, it has all the standard features, including: - a large television - plenty of storage - a refrigerator - tea and coffee - a specialty coffee maker - a safe - an iron and ironing board - one sofa - a writing desk with power nearby, which is quite good - a decent-sized bed, although I couldn't get my wheelchair down one side of it There are two foot-operated lamps in the room, which are a little inconvenient for a wheelchair, and it has a large accessible bathroom behind the bed area. See my pictures and video attached. I go through the room, explaining all the features and some of the downfalls, which include: - No low-hanging shelf for hanging shirts. - The bar is at the top of the cupboard, and you have to order in. I had to call reception and order in a shower chair. You can see it's the type of shower chair that has handles on it. I took one of them off, and there are no handrails inside the shower area, although there's plenty of room. I would have preferred a larger bench with no handles or a fold-down bench, but I was able to make do. - There is a wand-style showerhead, which was easy to use, but there's not really any good place or shelf inside the shower to put your own products, soap, or anything. There's just a small metal shower dish in the corner of the bathroom or the shower. For the most part, this is a very good room. It just has a couple of features that could be improved. I have yet to come across the perfect hotel room, so I would like to say thank you to Parmelia Hilton for a great effort.

SH

Sarit Hati

5/5Google· 4 months ago

I have stayed here for almost a month and services are so good. The cleaning staffs particularly was very helpful and accommodating. I really enjoyed staying here for a month. Only a small complaint from my side. The breakfast menu needs a little variation. I know its not an issue for people living for a week or so. But regardless , I loved the whole experience. Thank you team.

KA

Khaled Maarouf Abdelaal

4/5Google· Edited a month ago

Update: The issue was rectified (required some negotiation), thanks for the upgrade that matched my booking description (and exceeded it in many other ways). See the record below. My initial score was 2 stars, now updated to 4 stars. ........ Great location, but disappointing experience overall. My booking clearly included a rainfall shower, yet the room did not have one. Reception initially claimed no suitable room was available, despite similar rooms appearing to be available online. I also had to prove that the rainfall shower was listed in my booking, which was frustrating. The room condition was below expectations, with visible dust buildup and torn curtains (see photos). While staff offered a larger room, it still did not match the booked amenities. The biggest issue was the attitude and lack of ownership in resolving the problem. As a corporate customer whose company books multiple rooms every month, I expected better service and communication. The location is excellent, but the overall experience fell well short of what I expected from Hilton.

L

Lorraine

5/5Google· a month ago

We thought the service was amazing, and really enjoyed our time at the Hilton on Mill Street. The room was clean, beds were compfy as, the only fault I could make with the room was the bar fridge wasnt cold, the waters provided were out on the side table, it would have been nice to have a cold fridge, stocked with water, but that is nothing to write home about, everthing else was spot on.. We found the staff to be very helpful and plesant, house keeping was great, the location was perfect. We were in walking distance from everything. There were issues in the city with signal, so no TV but the hotel provided a free movie and drink vouchers, and were very apologetic. We thought they dealt with that very well and we appreciated it. Thanks for having us 🙏 we will be back!

CF

Caterina Francesconi

5/5Google· 5 months ago

I wouldn’t give any other rating but 5 stars! Sublime breakfast, gym open 24/7, nice outdoors pool and really clean rooms. I have been many times and I always feel special when I spend the night here.