HF Ipanema Park

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O5350OBmichelleb

3/5Tripadvisor· a month ago

On the face of it this is a stunning hotel! On arrival you walk into a very beautiful reception area with a lovely bar to the rear. The reception staff were nice and friendly and we managed to get into our room 1hr early. Our room was lovely and spacious but did not have enough hangers for 2 people staying for 1 week. The rooms were cleaned daily but the floors were filthy my feet were black after unpacking our cases. First day and our toilet unit was coming away from the wall and the huge tile cracked behind it, we went out for the afternoon and when we came back the issue had been temporarily remedied so we didn’t have to move rooms and it solved the issue until we left today. Couldn’t grumble with the speed it was dealt with. |The negative rating mainly involves the swimming pools/ sunbathing facilities.|The rooftop pool has no proper sunbed only around 8 silly waterproof bean bags which are totally impractical for any sort of comfort or for older people. Yesterday was a very hot day and lots of people having to sit on silly style bucket chairs to sunbathe you could easily fit 20 - 26 proper sun beds around that pool and still have room for seats with tables!|The indoor pool the water was freezing so cold my legs went numb after 5 minutes. I didn’t stay in long! I couldn’t try the jacuzzi as children were using it as a kiddies pool. There was no music in the background and no relaxing loungers to chill out on. The robes provided in the room to use to and from the pools weren’t fit for anyone over a size 14.|Massages were totally over priced £100 for an hrs massage is ridiculous!

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Tibor Csorba

2/5Google· 2 months ago

My experience at this hotel was satisfactory, but unfortunately not much more than that. It was not a complete failure, which is why I am giving two stars, but I was still quite disappointed with the overall experience. The biggest issue was the staff and level of service. The staff seemed poorly trained and, in several interactions, were not particularly friendly or customer-oriented. For example, when I went to check out, I said hello and that I would like to check out. The only thing the receptionist asked me was whether I had taken anything from the minibar. There was no question about how my stay was, whether everything had been okay, or even a simple “thank you for staying with us.” The interaction felt very transactional. The experience at breakfast was even worse, as the staff member I dealt with was quite unfriendly. Overall, I found the service to be lacking in basic hospitality and warmth. The hotel itself was reasonably clean, so I cannot complain too much about that. However, a lot of the furniture, fixtures, and other things around the hotel felt very worn, old, and heavily used. The overall impression was that the hotel was more about having guests pay, stay, and leave than actually making them feel welcome. So, while it was functional and not a complete disaster, I definitely expected more from a 5-star hotel. Better staff training, more welcoming service, and investment in updating the worn-out facilities would make a significant difference. Two stars from me — satisfactory at best, but unfortunately not an experience I would be happy to repeat.

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Hamed Ranjbar

3/5Google· 3 weeks ago

Experience was good but there is no way this is considered a 5 star hotel. Maybe a solid 3.5 or a low 4. All the basic amenities were available but nothing more. Service was solid overall, especially considering I only spoke English and tried my best to speak Portuguese 🫠 Has a pool and gym but again, very basic, akin to a good 3 star or low 4 star. Location is solid if you like walking, close to both downtown and the beach. Walls are paper thin though and you hear everything going on outside of your room, and the bed isn't comfortable unfortunately

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76alberta

5/5Tripadvisor· a month ago

The HF Ipanema park is a very nice hotel with amazing staff . From front of desk to breakfast staff to room staff . Our room was cleaned every day with fresh towels and fresh bottle of large water . Our room was very good and a good size for me and my wife . Down side of the room was the price of the drinks and stuff in the mini bar fridge. For the price you pay for the hotel I think these things should be a lot cheaper or even for free . The swimming pool on the roof was very nice and warm . Another let down was the lack of sun beds and seats . Not enough for the amount of people staying at the hotel . Although very clean and tidy the cigarette ashtray need to be emptied more often as the smell of stale cigarettes wasn’t very nice as a none smoker . The hotel location is good and is just a uber ride to town or beach and only costing around €5 for each trip or you can catch the local bus or tram but also cost around €5 for each trip so I say get a uber as it’s cheaper and quicker . The hotel and staff are amazing though and couldn’t do enough for us so would definitely stay here again 10/10

PM

Paris Mihalyi

2/5Google· 2 months ago

This is the textbook example of a hotel where you definitely get the feeling that the main priority is getting guests to spend money, while genuine customer service seems to be an afterthought for much of the staff. Breakfast was particularly disappointing. The hostess couldn’t even manage to source a proper tall glass. When I asked whether the hotel had anything larger than a 2 dl glass, I was simply told no. In the end, I had to get a glass from the other bar myself so I could have an iced coffee. It’s a small thing, but at a hotel presenting itself as 5-star, these details matter. Overall, I would say this hotel is probably fine if you arrive expecting a 2- or 3-star hotel, with corresponding customer service, older facilities, and a rather indifferent attitude toward guests. However, if you are expecting anything remotely resembling a 5-star experience, you will most likely be disappointed. The gap between the hotel’s apparent positioning and the actual level of service is simply too large. The facilities may have once had a more luxurious feel (in the past- now everything is kinda worn out), but luxury is not just about the building — it’s about service, attention to detail, and making guests feel genuinely taken care of. That was largely missing during my stay. On a better note, the (only) positive thing is that the coctails at the rooftop bar were very nicely made.

TM

Trip.com Member

4.7/5Trip.com· 6 months ago

Very clean and well maintained room.Staff very friendly and polite.Breakfast options very good, hot options were always hot too!Wet areas need improvement - no loungers at indoor pool. Large beanbags for rooftop pool which are great for pure relaxation but not ideal for reading or sitting their with a book. The other chairs were also incredibly uncomfortable.

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Karen 2908

5/5Google· 5 months ago

Love this hotel. Rooms are beautiful, food, staff are all excellent. Pools indoor and out are lovely. Quality is 100%. Rooms can be warm and air conditioning needs mastering. Easy to get about with bus stops, taxi. Also has car park at 16 euros a night. Short distance to shops and restaurants.

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1ageingtraveller

3/5Tripadvisor· 2 months ago

Hotel HF Ipanema Park is listed as a 5 star hotel the reality is very different. It is located in a part of the city with very few options for both dining or entertainment. Down the hill from the hotel is quite an unsightly part of the city with many addicts strolling the streets openly using drugs and often begging . The pool is very small for a hotel of its size with just 11 bean bags operating as sun loungers allied to some bucket seats and some plastic bar stools. There is an inside pool which too is quite small and get very hot. In comparison to local pricing the pool bar is way too expensive charging €10 for a toasted ham and cheese sandwich, €5 for a coffee with milk and €3 for a small bottle of water. One can not fault the cleaning staff who work tirelessly to keep the hotel exceptionally clean. Sound from the road is minimal but noise from other rooms can be clearly heard. The inside of the hotel lacks atmosphere with most people choosing to get an Uber into town which, depending on what part you go to costs between €4 and €12 euro to walk to the city centre takes approx one hour 20 minutes. Overall a very clean hotel with limited facilities in a bad area.