Holiday Inn Porto Gaia, an IHG Hotel

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Seth Leonard

5/5Google· a month ago

Overall we had an excellent stay at the Holiday Inn Porto - Gaia. It was in a quiet neighborhood location close to a metro and a short commute from the Gaia riverfront and Porto. The hotel offers a modern and upscale presentation of the lobby, with a really nice bar in the center. The breakfast buffet offered a good array of options. I would like to commend breakfast receptionist Carolina on above and beyond service. Due to my IHG status, I received a complimentary upgrade to a 2-bed/2-bath suite, which offered a balcony with incredible views of Porto. The suite was very clean and spacious. The only issue I encountered is that I opted to keep housekeeping daily, but did not receive service, which was not a big issue for our stay. The laundry service was good. All interactions with staff were positive. Overall, I highly recommend booking a stay here if you want comfort and great value in proximity to Porto.

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Ben_Parish

5/5Tripadvisor· a month ago

Having just returned from a truly wonderful 7-night stay at the Holiday Inn Gaia we'd like to thank the hotel for upgrading us to a sensational room. Having emailed beforehand to make sure the extra bed in our room would be big enough for our teenage daughter, we were overwhelmed to be upgraded to the 2 floor suite, with 2 bedrooms, 2 bathrooms and a huge living area. Having such a lovely room to come back to at the end of every day made our trip even more special. The view of the Douro from our bedroom window was wonderful. While the hotel is at the top of the hill in Gaia, it's only a 5 minute taxi down to the riverside, and Bolt/Uber are so cheap and make getting around very easy. It also means the location is really quiet and we all slept well. Everywhere was also spotlessly clean and housekeeping did an excellent job every day. We used the bar and room service a couple of times and the food/drink was good quality and reasonably priced, which is unusual for many hotels. All in all we've had a wonderful stay and our amazing room made the trip so memorable. So from our perspective, this hotel comes very highly recommended.

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Aj Ade

5/5IHG· a month ago

We did not have any problems finding the hotel. Staff were very friendly, hotel very clean and lovely ambience as you walk in. Strategic position and easy access to buses and metro, plenty of shops around as well. Overall, very lovely experience, first time in Porto and we'll definitely go back. Thanks to all the staff at the hotel.

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Ameesh Dev

4/5Google· a month ago

Holiday Inn Gaia — ★★★★½ (4.5/5) A very enjoyable stay overall. The facilities are lovely across the board. The bathroom stood out, with excellent water pressure and a handy removable nozzle, and the rooms themselves were spacious and comfortable. One small quirk: water would escape the shower if you weren’t careful — we needed a towel swap early on — but we got the hang of keeping it contained over the next couple of days. Check-in at the front desk was smooth and hassle-free from start to finish. The one real drawback was the Wi-Fi, which was tremendously slow. I was lucky not to have anything urgent to get done online, but even casual browsing on my phone was a struggle. If the property could sort out its internet speed, this would be a flawless stay. The bar was a highlight, with a wonderful assortment of wines and cocktails. I especially want to give a special commendation to Samuel Barbosa, the bartender. His service and recommendations were excellent, and he went out of his way to learn the drinks our group enjoyed — like lemon drops — to help us celebrate a birthday. I hope the property manager sees this, because Samuel truly deserves the recognition.

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bruce63447

5/5Tripadvisor· 3 months ago

I stayed at the Hotel on June 23 after a very stressful travel day (wallet was lost). The customer service that I received from Renata was excellent. Renata was able to resolve my concerns and got me checked in quickly. The hotel room was very nice and clean. The buffet breakfast was excellent. The lobby was very comfortable with seating both inside the lobby and outside. I was able to store my luggage until my departure time. I certainly would recommend the Hotel room stay over the apartment style rooms. Thank you for your excellent customer service and a nice stay.|Regards|Bruce Wood

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O206BJnataliea

5/5Tripadvisor· 3 months ago

Amazing hotel! This was booked by my tour company and I was blown away. My room was two floors with 1.5 bathrooms & incredible views. It’s a five minute drive/Uber ($5USD) down to the Gaia side of the Douro River with fabulous restaurants, bars, shopping, and views and only a 15 min Uber ($8USD) to the main square in Porto. Breakfast buffet was awesome. Cons: |There were no directions for the safe. I followed typical hotel safe steps and was able to lock it but not unlock it. It took three calls and two hours for someone to come unlock it finally after 11pm after they kept saying someone was coming. Considering I needed my passport out of the safe so I could get to bed for an early morning flight this was not good. Walls are quite thin and I could hear a tremendous amount of water flowing from other rooms through my walls which made me check several times to see if there was some kind of flood/leak somewhere and it also took awhile before I realized the sounds like someone opening doors and turning on/off their light switches or having conversations were not coming from my own room. Scary at first and woke me up in the middle of the night the first night.

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Gillian Moyo

5/5Google· Edited 2 months ago

One of the best Holiday Inns we've stayed in. Room was very clean and comfortable with a lovely well-equipped bathroom. Staff were friendly and welcoming. Thoroughly enjoyed breakfast; there was a variety of good quality food and breakfast staff were helpful and attentive. It's a good location for the airport (about 20 mins drive) and the bus/train station. There are also a good number of cafes and restaurants within walking distance as well as a nice park. Would love to go back for another stay!

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Susana Santos

5/5Google· 4 months ago

We stayed for 2 nights in a double bedroom suite. The room was very spacious and clean, with lovely views over Porto. Breakfast was delicious with lots of variety and a lovely omelette bar (loved it!). The spa is the perfect size so it doesn’t get overcrowded easily (you need to book before) allowing you to relax and enjoy a few moments of quiet. The staff was all really really nice as well. Will definitely be coming back!