InterContinental Porto - Palacio Das Cardosas, an IHG Hotel

C

Curiosity68714947026

5/5Tripadvisor· a month ago

We absolutely loved our stay at the InterContinental Porto. The hotel is GORGEOUS from the moment you walk in, with a stunning lobby, beautiful rooms, and a elegant dining room. What truly stood out though, was the warmth and professionalism of the staff—everyone was welcoming and genuinely helpful, from the doorman and concierge to the receptionist. The breakfast buffet was exceptional, offering an impressive selection of high-quality foods and beautifully presented dishes that made breakfast a highlight of our stay. Overall, the hotel provided a wonderful combination of elegance, comfort, and outstanding hospitality. We would definitely stay there again!

7

762neln

5/5Tripadvisor· a month ago

The InterContinental Porto Palácio das Cardosas was exactly what you would expect an InterContinental hotel to be: luxurious, plush and polished, with all the bells and whistles. From arrival, the experience felt appropriately five star. The bellmen were welcoming and helpful, and the check in process was polished and well appointed, with all the pomp and circumstance you would expect from an InterContinental. The location is prime. You are right in the middle of Porto, within easy reach of many of the major tourist attractions, while also not far from the financial district. That makes the hotel equally well suited for business and leisure travelers. We stayed as a family of three and had a great experience. Our room was well appointed and immaculately clean, as was the hotel overall. On several occasions, I asked housekeeping staff for additional amenities while they were servicing other rooms. Even when there was a language barrier, Google Translate solved that within seconds, and voilà, I had exactly what I needed, always delivered with a smile. That level of service was consistent throughout the property. From housekeeping and the restaurant staff to the bar, bellmen and front desk, everyone we encountered was friendly, efficient, guest focused and genuinely service oriented. Breakfast was exactly what you would expect from a five star hotel. The buffet was extensive, with a wide assortment of just about everything you could want, and the quality and presentation matched the standard of the property. The one disappointment was dinner. The service was very good, but the food itself was underwhelming , particularly when compared with the standard set by every other aspect of the hotel. For an establishment of this caliber, the dinner offering needs to come up a level and meet the standard of the rooms, service, breakfast and overall experience. One additional touch that would make an already excellent property even better would be a designated smoking area for guests who enjoy an occasional cigar or other tobacco. The shared courtyard off the restaurant seems like a natural location, but access currently ends relatively early in the evening. A small, well ventilated glass enclosure or similar designated space could be an elegant solution that accommodates smokers without affecting other guests. Certainly not a deal breaker, but it would be a welcome addition for those of us who enjoy a cigar from time to time. That aside, we had an excellent stay. The InterContinental Porto delivers the luxury, location, cleanliness and level of service you expect from the brand, and I would happily recommend and stay here again.

DG

dhanashri ghag

4/5Google· 4 months ago

Location is great. We wanted to thank the front desk team, we were upgraded to suite at check in for being IHG gold member and for booking through Chase Sapphire program. Room was very spacious for an international traveler with luggage. Hotel is very beautiful and has history. Special call out for having low fat options in the breakfast which was a nice touch for those who have diet restrictions. Out of the three five star hotels that we stayed at Portugal, this is the only 5 star hotel which adjusted 100 dollar credit into euros and were charging for more than 2 coffee capsules.

D

Dpad

5/5IHG· 2 months ago

Stayed here for two nights in summer when Porto was very busy. The hotel was a nice respite from the crowds. It is in absolutely perfect location. We had a large room with a large bathroom; the shower was amazing - great water pressure. The room was very quiet and the linens very comfortable. Loved the breakfast buffet every morning. Every staff member we came into contact with kind and helpful. Would not even hesitate to stay here again.

J

jagron13

5/5IHG· 2 months ago

This hotel was selected by our upcoming Scenic River Cruise company as their partner for us to stay at for 2 nights prior to our Douro River cruise. From the most delightful checkin experience, all the way to the checkout, we truly enjoyed our stay here. Breakfast buffet in their dining room was very plentiful and tasty. We also had evening wine drinks at their inhouse fancy bar and lounge. The evening bartenders were delightful and friendly. Most important was our 2 night stay in luxurious accomodations. The bed was so so poofy and comfy/ shower and basin water pressure and temperatures were fantastic. The view from our room was so nice as we could view the city centre. The staff at this hotel are extremely professional and obviously very well trained in ensuring their customers' hospitality expectations. Thank you for making our 2 night stay in Porto so wonderful!!

JB

James Billings

2/5Google· 2 weeks ago

Disappointing stay for a five-star hotel. The location is excellent and the front desk staff were friendly, but our one-bedroom suite had poorly installed vinyl flooring with gaps throughout. Housekeeping was particularly disappointing, never replacing coffee pods, sugar, creamer, or tea bags, even after we notified the front desk twice. Overall, the service and attention to detail did not meet five-star standards. We would not recommend this hotel and would not stay here again.

C

Carmie

5/5IHG· a month ago

Overall a fabulous two days spent at the Intercontinental Porto. Close to all our excursions especially the evening walking dinner tour. We enjoyed the staff attention and service. Very helpful and friendly. The Hotel exceeded our expectations for comfort, cleanliness and amenities. We would highly recommend your establishment to others.

SO

Shawn O'Donnell

5/5Google· 5 months ago

I booked this hotel through Capitol 1, and the Premier collection. Quite possibly the nicest stay i have ever had in any hotel worldwide. We were not treated well, we were treated like nobility, the room, dinner, breakfast, the bar all top tier. But the staff all made you feel as an honored guest and took excellent care if us. All the special little touches just made our brief stay amazing, from the welcome gift to bell man helping us find a certain store. Thank you Cardosa for an amazing experience.