Pestana Porto - A Brasileira, City Center & Heritage Building

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U6319UOvictorb

4/5Tripadvisor· a month ago

So much to say as the service from the front desk was so awesome: Pedro Silva, Pedro Rodriguez and Fabio Nota. The hotel location is super good and we walked the entire city during our 4 nights. A 15-20 minute walk in every direction gets you to pretty much everything! Parking is separate and close by, but it’s very tight and €30 per night. I hope you have a small car. There is a cafe next door and it is very good with many pastry options and a good €6 ham and cheese croissant. Be mindful that they seem to “suggest” a 10% tip, and then basically charge it, unless you explicitly ask to have it removed. It’s not really much money, it’s just annoying. If they do it and you are not happy, bring the receipt to the front desk and they refund it. |So what only 3 stars for the room?|The room is awesome in terms of comfort. That said, it’s near an adjacent building that is being remodeled and the Jackhammers start at 8:30am. Also, we were on the 3rd floor and the AC was never able to get the room cold. It was ok, but not cold like we wanted. No bueno. They offered a room on the 2nd floor which was super cold, but smaller, so we declined. |At checkout, I asked for a bit of compensation for the noise and AC but the answer was it is what it is. |So, overall, we really liked it and hopefully on our next stay the AC works better and the construction is completed!|VictorB

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Katja Peters

5/5Google· 3 months ago

We had the most wonderful stay at the Pestana A Brasileira em Porto. The staff was the best! Thanks for everything, Luiz, Alexandre, Raimundo and Felipe for the attention and for making our vacation so special! The room was very clean &, the view on the 5th floor was amazing. The hotel’s location is very central and close to most sights. The building is just beautiful!

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Trip.com Member

4.2/5Trip.com· 10 months ago

Hotel is located within 5 mins walk from Sao Bento station. Room is large and spacious. Service is great and buffet breakfast has good variety.

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Liza Licence

5/5Google· 4 months ago

Fabulous in every way!! We had a 2 night stay in this wonderful hotel celebrating my husbands birthday. It was our first time in Porto and location couldn’t have been better! Within walking distance to all the wonderful things this beautiful city had to offer! Our room was so lovely looking out on the street with the biggest bed I’ve ever seen!! On our first night they left some port and delicious cake to celebrate my husbands birthday which was such a sweet and thoughtful touch! Thanks to Alex especially for his wonderful and helpful manner! We’ll be back!

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Hellen Collins

5/5Google· 2 months ago

Two days ago, my husband and I stopped by this lovely café for a drink and a snack. We shared a delicious francesinha, enjoyed a glass of Port wine, and had two rounds of tequila. We were warmly welcomed by Ana, who gave us several great recommendations on things to do around the city. Rita was also incredibly kind and attentive. Thank you, Ana and Rita you two are the best!

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Asmaa Abdelrahman

5/5Google· 2 months ago

My experience at this hotel was truly wonderful and unforgettable, definitely a 10/10 experience! What makes this hotel so unique is its beautiful heritage concept. I absolutely loved how each floor has its own signature scent, while every room has its own identity and character. These thoughtful details make the whole stay feel so special and create an experience that is completely different from any other hotel. The staff members were absolutely amazing, very helpful, polite, kind, professional, and always welcoming with a smile. From the moment I arrived until the moment I left, I felt genuinely cared for and supported. I would like to give a very special thank you to Rita, Ines, Alex, and Luis. You were incredibly supportive, humble, and kind throughout my entire stay, and your warmth truly made a difference. And a special thank you for celebrating my birthday with me and surprising me! 🎂🤍 It was one of the sweetest and most thoughtful moments of my stay, and something I will truly remember. Overall, this was an exceptional experience from beginning to end. A beautiful heritage hotel, a unique concept, wonderful people, and memories I will never forget. 10/10 highly recommended! ✨🤍

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Ruth Bennett

5/5Google· 3 months ago

We had lovely stay at this hotel. It is very well situated so we were able to walk everywhere. The staff were friendly and helpful particularly Alex on the front desk. The breakfast was varied and delicious and there was a good choice of gluten free items. We will definitely return.

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Lyba Khan

3/5Google· a month ago

I stayed at this hotel with my mom while visiting Porto and it is in an amazing location for sure however, I would not classify this as a five star hotel, and I’m not really sure why it’s being called such. I will say that for the most part when I called the front desk, they met our requests and they were really nice about it, but there were a couple moments where I felt as though the service was not befitting of a five star hotel. For the price you pay per night I think a lot can be improved otherwise, they should lower the price per night. The rooms were lacking quite a bit of amenities that we had to request on a daily basis, such as face towels and hair conditioner. Asking for basic services from the front desk and house cleaning were met but very begrudgingly. One day our room wasn’t cleaned, and I had to call front desk twice to get someone to come up and clean the room. And when they came up to clean the room, they sighed heavily and complained the entire time. I went into the café one day to get a takeaway coffee, and the hostess was incredibly rude to me. She told me that if I wanted to order a takeaway coffee I could, but she wasn’t going to get to it because she had many orders in front of me with a really rude attitude. Like obviously that’s how a café and takeaway works, I’m not a moron. They also blast a scent diffuser in the hallways that is intoxicatingly thick and heavily scented. The common spaces don’t have AC even though the rooms do so it’s really hot and stuffy in the lobby and hallways and elevators. There were many small annoyances that I just would not want to experience at a five star hotel price point. It’s a nice place to stay at but I probably wouldn’t stay there again.