Radisson Blu Hotel, Riyadh Al Sahafa

Response from the property

Dear Valued Guest, Thank you very much for your heartfelt feedback and for choosing to stay with us. We are truly delighted to know that you and your husband had such a memorable experience throughout your stay. Your kind words regarding our restaurant team, housekeeping colleagues, gym trainer, and concierge staff mean a great deal to us. We are especially pleased to hear that the restaurant team made your breakfasts enjoyable throughout your stay with their kindness and professionalism. Your appreciation for the housekeeping team's efficiency and helpfulness is also greatly valued. In addition, we are glad that your training sessions in the gym had a positive impact on your experience, even within a short period. It is wonderful to know that the concierge team's assistance and warm hospitality left such a positive impression on you both. Your thoughtful feedback and encouragement will certainly be shared with the entire team, as it serves as a great source of motivation for all of us to continue delivering exceptional hospitality. Thank you once again for your kind words and support. We truly look forward to welcoming you back again in the future. Warm regards, Radisson Blu Hotel, Riyadh Al Sahafa Management

Response from the property

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you appreciated the hotel's location, the comfort of the rooms, and the gym facilities. However, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the inconvenience caused by the nearby construction activity, Wi-Fi interruptions, and hot water issues. We also regret that the breakfast quality, room service experience, and dining options did not meet the standards you expected. As a newly operating property, we continuously work to enhance our facilities and services, and your feedback is invaluable in helping us identify areas that require immediate attention and improvement. We appreciate your honest comments and hope to have the opportunity to welcome you again in the future and provide you with a significantly improved experience. Kind regards, Radisson Blu Hotel, Riyadh Al Sahafa Management

Response from the property

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you enjoyed the breakfast variety, the freshness and taste of the food, as well as the well-equipped gym and available facilities. Your positive remarks are truly appreciated. However, we sincerely regret that several aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by the surrounding construction, the absence of a pool, and the concerns raised regarding the kids’ area. Your feedback regarding service quality and staff attitude is of particular concern and has been shared with the relevant departments for immediate review and improvement. We also understand your concerns regarding the overall value, and we appreciate your honest comments as they help us identify areas that require attention. We truly regret that your experience was not fully satisfactory and hope to have the opportunity to welcome you again and provide a much-improved stay. Kind regards, Radisson Blu Hotel, Riyadh Al Sahafa Management

Response from the property

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found our hotel beautiful. However, we sincerely regret your disappointment regarding the absence of a swimming pool. We understand that having a pool is an important part of the hotel experience for many guests, particularly those who enjoy swimming. We truly appreciate your feedback, and your comments will be shared with the relevant management team for consideration. We hope to have the opportunity to welcome you again in the future. Kind regards, Radisson Blu Hotel, Riyadh Al Sahafa Management

Response from the property

Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a great experience during your stay and that our team made you feel welcomed and well cared for. It is especially pleasing to hear that you enjoyed the food variety and found our gym facilities to your satisfaction. Your kind recognition of Mr. Ashutosh Majumder is truly appreciated and will be shared with him and the team, as such comments are a great source of motivation. We are honored to be part of one of your best experiences during your time in Saudi Arabia, and we look forward to welcoming you again in the future. Warm regards, Radisson Blu Al Sahafa Management

Response from the property

Dear Valued Guest, Thank you for sharing your detailed feedback. We are delighted to know that you enjoyed our breakfast selection, appreciated the attentiveness of our team, and found the hotel well appointed and quiet. We also appreciate your comments regarding the ongoing construction surrounding the hotel and its impact on walkability and the views. We understand how this may affect your overall experience, and your feedback is duly noted. We truly value your positive rating and look forward to welcoming you back again soon. Kind regards, Radisson Blu Hotel, Riyadh Al Sahafa Management