Hotel Sacher Salzburg

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Mike Max

5/5Google· 5 months ago

Wonderful hotel. From start to finish, our stay was near perfect. Service is top- when I called down after testing the mattress and finding it too firm, two housekeepers arrived in minutes with fluffy mattress pads and extra pillows. Our room overlooked the river and some historic buildings. At first it seemed tight but there was ample storage. The bathroom hidden behind mirrored doors had a bath tub and shower cubicle as well as double vanity with adjacent storage shelves, so we were perfectly comfortable. Decor was light with a few dark accent tables and desk area with minibar stocked daily with water juice and soda. Breakfast is beautifully managed by Ursula, and served by a gracious crew. We used the cafe daily and found it very convenient with nice service as well. Thank you all! There is a more formal restaurant as well, and a bar with a food menu. We didn’t try these venues. Do yourself a favour, book a room here and step back in time, in the most wonderful way.

AE

Ally Elliot

5/5Google· a month ago

Outstanding stay at this magnificent hotel! The staff is superb - very highly trained, very approachable, friendly and polite. The room we had was extremely elegant with a lovely little balcony facing over the river. Faultless in every aspect!

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PernicketyGF

4/5Tripadvisor· a month ago

It’s a lovely property with a nice location. They have beautiful rooms, some with high ceilings. Good in room amenities. Most of the experience is 5 star (European) but I did experience the service aspect to be lacking somewhat. If you expect concierge services to be available at any time or and top notch, you might be a little frustrated as they were frequently unavailable, not at the desk, missing during normal hours. Waited several times for unacceptable time before someone from front desk would come and try to give assistance. This aspect was quite lacking as far is the help received. Service at breakfast was very good. Good selection at breakfast buffet. Check-in, while friendly, was not exactly smooth and I was given the smallest and lowest room despite having a confirmed upgrade (had to be delayed somewhat while getting this straightened out). So overall, my experience was a bit disappointing and lackluster. I imagine if service was on par, it would’ve been a great stay. I favor LHW properties. I would probably give them one more try.

TM

Trip.com Member

4.5/5Trip.com· a year ago

We stayed in a Signature Suite with a balcony that offered a magnificent view. The room was exceptional—beautifully maintained, well-managed, and impeccably clean. However, I believe the concierge service could benefit from better organization.The night before, I placed an in-room breakfast order for the following morning using the tablet provided in the room. Unfortunately, after waiting over 15 minutes the next morning with no food delivered, I contacted the concierge. It appeared that my order had not been properly received. I was told the meal would arrive within 10 minutes, but after another 15-minute wait and several follow-up calls, the breakfast that eventually arrived was not what I had ordered. Regrettably, I had to decline the meal.I hope the service process can be improved to match the otherwise excellent experience.

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Meredith S.

5/5Google· 2 months ago

This classic hotel is anything but stuffy; it is beautiful, modern, and immaculate with warm and personable staff. We had a beautiful suite with a view of the old city and the river; the room was very quiet and had one of the most comfortable beds I’ve ever slept in. The breakfast buffet is legendary for a reason and the Sacher Grill is a great choice for dinner. From this location it is easy to explore all of Salzburg!

ER

Elizabeth Robshaw

5/5Google· 4 months ago

Absolutely a most delightful and comfortable stay. The staff were all exceptional and we were made to feel very welcome. My husband was celebrating his birthday and the staff remembered on the day to wish him felicitations and he also had a delicious surprise sent up to our room! Location is excellent! Breakfast was superb! Thank you all for a most wonderful experience.

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ShazzGW

5/5Tripadvisor· a month ago

LOVE this hotel~! Service is beyond exceptional. Hotel is clean, pristine, love our welcome fruit and chocolate. Go to the Cafe for a cappuccino and the infamous Sacher Torte. Front Desk are beyond amazing. So helpful. Go to the bar and have a drink, they are just as exceptional. The restaurant is a good choice for dinner (especially if you can sit outside). Breakfast is very good too. Rooms are kept impeccably clean! 5 all around! I will miss this hotel very much!

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Scenic45963641122

4/5Tripadvisor· 2 months ago

A really great location and exceptionally friendly team. But OMG, the room size - ridiculously small. This was what they called a deluxe room at an average rate of €1,810 per night. My wife and I moved stuff like luggage racks etc under the bed to give us room to move. We did speak to Simon, I believe the duty manager, who offered us a different but also a same class "deluxe" room which had to be 40% bigger. (Thank you Simon). Still a very small room but passable. This hotel is ok but rooms of that size do not belong in a luxury class hotel. Especially not at those prices. After Salzburg we were headed to Vienna but also a Sacher hotel - decided we were done with the Sacher group (see my review of the Sacher in Seefeld) so canceled Sacher Vienna and stayed at the Mandarin Oriental which was amazing. Will review separately.