The Ritz-Carlton, San Francisco

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Mobile546429

5/5Tripadvisor· a month ago

I cannot say enough about this hotel. The staff are wonderful. The concierge helped advise on best walking trips and with cable car tickets. In room dining was very good. The room was impeccably clean and well maintained. We also loved the location - just a block from Chinatown and an easy walk to little Italy and fisherman’s wharf. We slept the best we have in ages - perfect temp and dark room, super comfy bed, no street or hotel noise. Ten of ten experience.

TM

Trip.com Member

4.5/5Trip.com· a year ago

Hotel with over 100 year-old history. Great location five minutes from Chinatown in 10 minutes from Union Square. This is a pet friendly hotel so please beware if you are not particularly fun of dogs this may not be the hotel for you. There is no breakfast buffet to our surprise.

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Victor Hathaway

5/5Google· 2 months ago

We stayed here for our wedding weekend and honestly it was perfect. The place is beautiful, the lobby alone is worth walking through, and our suite was big, comfortable, and quiet even with everything going on. The staff knew it was a big weekend for us and they were on i, little touches in the room, quick with anything we asked for, always friendly. Coming back to the hotel after the wedding and just being taken care of was exactly what we needed. Great bed, great shower, great people. We'll be back for our anniversary for sure.

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April Malloy

5/5Google· 3 months ago

3rd year celebrating 4th of July here at the Ritz Carlton SF! Our family tradition of staying here at the Ritz for 3 days 7-2 to 7-5 then to Stanford camp! This year the hotel has some remodeling going on. It is still very quiet in the rooms. Our kids love to see the Bell Men in the tall hats every year. We always are happy to see Landon greeting us in our room. This location is epic. Our Mandrin speaking family enjoys all the China town shops that is so walkable from the hotel. The trolley rides close by so we do not have to walk up hill. The queen beds here are super cumfy. We appreciate that you can ask for a small refrigerator in the room. Our toddler still drinks his special milk so this helps to keep it cold. Turn down service is superior here. So great coming back to a fresh clean room after hours of walking all day. Kids love the chocolates and the Ritz lion! The Ritz Lion stuffies has changed this year... bring back the old ones.. please! This year, we wanted to express our deepest gratitude and a big shout-out to two incredible young women, Mausami and Anu, in housekeeping. Our little one became quite unwell and had a rather unpleasant episode of vomiting. Unfortunately, sheets had to change the bedsheets. It was two women who were so sweet, kind, and was a lifesaver, helping me out. I only asked them to change the bedsheets. They were so sweet and helped me figure out how to use the remote on the TV to play YouTube videos for my toddler to help him relax. Mausami and Anu are so kind and sweet, both interacting with my little sick son. I even tried to tip them, but they declined. It was an unforgettable and amazing stay once again at the Ritz Carlton hotel, not just for the luxury and spacious rooms, but for the amazing staff they have. Thank you Mausami, Anu and Landon. See you next year!

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Jean Hsu

5/5Google· 2 months ago

It’s our first time staying at the Ritz Carlton San Francisco, and the experience was great! As soon as we parked our car at the door, we were greeted. When we checked in, Aiden Roberts were the gentleman who helped us. He’s very friendly and chatted with us and made us feel welcomed. Hotel is undergoing an upgrade but we hardly hear any noise. The room and the bathroom is very clean and the beds are very comfortable. We ordered some Room service and the BLT is very good. The location is great too. Close to China town which we explored and had a good time. Many good things about Ritz Carlton, but it’s the service and atmosphere that made our stay so amazing

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Barry Irvin

1/5Google· a month ago

This is no longer a five-star hotel. It feels much closer to a 2 or 3 star experience. I stayed here four years ago and it was top notch, which made this visit especially disappointing. The rooms, lobby, and restaurant all feel noticeably dated. A shower curtain looked like it was from Walmart . The bathroom rugs are glorified towels . Housekeeping didn’t clean my room until 4 pm and only after I called. On another occasion I requested a blanket, was incorrectly told there was one in the closet, I said there wasn’t and then waited another 30 minutes for one to arrive. Room service was probably the worst part. My food arrived looking terrible and tasting worse . For what this hotel charges, I couldn’t believe they were comfortable serving it! My date’s food was so bad we actually left the hotel so she could get a sandwich elsewhere. Breakfast downstairs wasn’t much better, although they did credit us for an issue with the fruit plate. The concierge also recommended a restaurant that was already closed for the evening. The one saving grace was Ben, our driver for three days, who was absolutely fantastic. The Ritz Carlton brand is headed in the the wrong direction. I won’t be back.

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650roxannes

3/5Tripadvisor· a month ago

The exterior and lobby area are both beautiful and appear luxurious. However, the room was a bit dated, especially the restroom. There was a constant strange odor in the restroom. The tub drain was very slow so water was constantly pooling at my feet while I was showering. There was no fan in the bathroom so none of the towels dried. While the hotel is in a busy location, you do not actually hear a lot of the noise from outside. Unfortunately, the walls are thin and you can hear neighboring guests. But this is understandable since this is an older building. My husband called the restaurant to ask if dogs were allowed. He was told we could bring our dog but the dog had to sit on the floor. We said that’s fine since he is an animal. Once we got downstairs we were turned away because only service animals were allowed in the restaurant. Valet and front desk staff were wonderful! However service was a bit slow. We waited an hour just to get two sets of utensils sent to our room and had to call twice. But each staff member who came to our room was so sweet and so kind. We were gifted a complimentary bottle of prosecco and strawberries upon check in. This was a sweet gift from the hotel for our anniversary! Overall, I do not think the experience of our stay was worth the cost. I am a bit disappointed since this is a luxury hotel and I really wanted to like our experience since the staff was so kind. But I will likely not return.

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Roxstar11

3/5Tripadvisor· 2 months ago

I stayed here for 1 night in late July, 2026. I booked the room through Chase travel. My reservation came with daily breakfast for two and $100 travel credit. I asked at check in if we could use the credit towards the breakfast as we were only there for one night and the lobby lounge was closed (another issue altogether). First the good. Service was friendly & helpful. Everyone we encountered here was lovely and welcoming. No complaints with the service staff at all. The hotel was clean and pretty and in a great location. We planned a fun date night in the city (we are Bay Area locals) and wanted to stay somewhere nice and luxurious. We usually stay at the Omni a few blocks away, but because we booked through Chase and it came with the extra perks, we decided to splurge and try out the Ritz. We will go back to the Omni next time. Again, the rooms were nice but not particularly special compared to other places we’ve stayed in SF. We were disappointed to find out that the lobby bar was closed for renovation. Our plan had been to have a drink and some apps on our way out for the night since we had an earlyish show and didn’t have enough time after check in to get ready, make it to a dinner reservation, and then to our show. Oops, closed, change of plans. Not the biggest deal as this happens, but a bummer nonetheless. Everything was fine with our stay until I checked my credit card. I saw a $300 charge the day after we checked out which was parking plus the charge for incidentals. I figured it would take a few days for the charge to disappear but it never did. We had breakfast and parked there so the $200 charge should have been reversed and was not. We knew we had to pay for parking ($100 is the steepest I’ve paid in SF btw). I called to figure it out and it’s just an answering service- Send an email or talk to their chat bot from their website. So frustrating. You’d think at a “luxury” resort you’d get actual service from a human but I guess that’s not the world we live in anymore. So my refund is in purgatory at the moment. I may amend my review if corrected, but the fact that I was even charged in the first place and have to go on a wild goose chase to get my money back is beyond frustrating. |Not worth the splurge. Will stay somewhere else next time. Bummer.