The Urban

B

B7042ZZkaylal

1/5Tripadvisor· a month ago

Probably the worst experience we've had in any hotel. If I could give this place 0 stars, I would. With the amount of broken amenities within the room it would have been much better to book a slightly more expensive room anywhere else, even across the street. Because the blinds and the AC were broken we were forced to keep the window open for some air which also let bugs in the room without the cover of the blinds. The person at the front desk, Tommy, was incredibly dismissive, rude, and tried making excuses that there were no rooms available for a switch without checking. It stated online there were 4 of the same rooms we were available and able to book. Even for a budget hotel, the service was awful and it truly shows that this place does not care about their guests. The management just cares about the money in their pockets. They won't spend to fix AC in rooms where it is broken, no fly screens, and blinds were broken in so many rooms we could see from the outside! I would not recommend this place to anyone and HIGHLY recommend that you book somewhere else, please spend the extra $30 per night.

LG

Leo Graef

1/5Google· 4 months ago

Probably the worst hotel service i’ve ever had the chance of encountering. I asked the lady at the front desk a question about a price discrepancy and she proceeds to tell me that it is not her job to answer customer’s questions so i ask her to call someone who can. Then she yells at me to stop harassing her and threatens to sue me and to call the police. At the end i wasn’t able to speak to anyone who could answer my questions and i was threatened instead. Please choose the hotel across the street!

SL

S. L.

5/5Google· a year ago

Loved this place!! Clean, quiet, respectful. For sharing a bathroom and shower, we never had to wait and having our room right across the hall made it feel like ours almost. Great view of China Town dragon gate entry, art studios, French cafes. Fabulous location, can walk almost anywhere or take a bus. Very helpful staff... ! Rooms do NOT all come with a mini fridge. You have to make sure there's one if you want or need it. The lounge has microwave, free fresh coffee, snack and drink machines, and a nice area to sit, to eat, to study. Very cute atmosphere. Small grocery stores and cafes really closeby. It's great to be prepared to walk up and down lots of hills if you stay here or almost anywhere in this city. If you expected a mini fridge but didn't get one , the staff let us put our food in the staff fridge. But they had to handle it, put it in a bag and label it. And they had to retrieve it for us. They were extremely graceful and kind doing that.

KS

Kevin Shih

5/5Google· a year ago

Good value for the affordable price. Rooms were simple but clean. Staff at the front desk were efficient and helpful. There are plenty of bathrooms so I never had to wait. Shared spaces(bathroom,showers, etc) looked very clean throughout my stay. I saw someone in charge refuse to allow a guest to stay in a less than completely clean room, which suggests they do care about cleanliness and their guests, unlike some other cheap options in the area.

TR

Tanta Siriporn Na Rajasima

4/5Google· a year ago

This place is clean and decent for the price. The cons would be that the room is a little stuffy. You can open the window but as some reviews have said the street is pretty noisy. However, they do provide you with a fan. I personally think that the restroom and the shower don’t have a good ventilation, but my top priority is cleanliness (which meets my standard for the given price point) so it can be forgiven.

V

Vanessa

5/5Google· a year ago

💖🐈💖 this is a great hotel considering the price. The room is clean and there is free coffee in the morning, if you catch it in time. They have a laundry room and snack machine and a microwave in the lobby. There is no microwave in the room I had nor a restroom but at least there was a sink and towels provided. The lady at the front desk is super nice and helpful. I think the location is very nice with plenty of places to eat nearby. The restrooms are ok depending on which one you stumble upon. 💖🐈💖

MD

Michael Dickison

5/5Google· a year ago

Absolutely loved my stay at The Urban Hotel! The staff was super friendly and helpful, the rooms were sleek and modern, and the location was perfect for exploring the city. I appreciated the thoughtful touches throughout the hotel, from the comfy beds to the convenient amenities. Highly recommend for anyone looking for a stylish and comfortable place to stay in SF!" 5/5 stars

KC

Kody Cowell

5/5Google· 2 years ago

I haven’t spent my full night yet, but I am very pleased with this hotel so far. Remember, 2-stars for a hotel is a classification system for how extensive it’s services are, not a measure of its quality. This hotel feels very high quality for its price point. Everything is very clean (and even new-looking), the location is great, the lobby is small but efficiently designed and inviting, and Wendy at the front desk was incredibly thoughtful and friendly. I had a special case where I needed her to unlock my door each time, but each time I approached her (even a few times in ten minutes) she looked up at me immediately with an open and patient smile. She put the guest (me) first in everything she did. Be aware that this hotel has shared private bathrooms and (separate) shared private showers. I was lucky and didn’t run into any delays while I waited on anyone, but that could be a concern for you. There’s a (as of this writing) $100 deposit that you will be refunded at the end of your stay, assuming you don’t do anything stupid. The marker on Google Maps is inaccurate—the hotel has a narrow entrance uphill of Starbucks on Grant next to a mini-mart. It is very close to the Dragon Gate entrance to Chinatown, and the little Irish pub (the Irish Bank) was a great spot a minute’s walk away.