InterContinental Hotels SAO PAULO by IHG

B

Baij_Patel

5/5Tripadvisor· 2 months ago

Some hotel stays are about the room. Others are about the location. And then there are those stays where **the service makes the experience** — and our five nights at the **InterContinental São Paulo** definitely fell into that category. We stayed here in February 2026 for a rather special reason: we were celebrating our **two-year anniversary**. We booked a King Classic room with Club Lounge access, and from the moment we started communicating with the hotel, we knew we were in good hands. A special shout-out has to go to **Danielle Silveira from Guest Relations**, who contacted me before our arrival and went above and beyond to make our anniversary memorable. She arranged a beautiful welcome gift of chocolate-covered strawberries and, even better, a handwritten anniversary message on the bedroom mirror. It's these little touches that can turn a standard hotel stay into something you'll actually remember. Thank you, Danielle! A Little InterContinental History The InterContinental name has quite a history in Brazil. The brand itself dates back to 1946, when it was created by Pan Am founder Juan Trippe to provide high-quality hotels for the growing number of international travellers. Its first hotel opened in Brazil, in Belém, in 1949. The São Paulo property is very much a modern city hotel, but it sits in an area with plenty of history and character. Welcome to Jardins The hotel is in **Jardim Paulista**, part of the wider Jardins area — one of São Paulo's more desirable neighbourhoods and a fantastic base for exploring the city. You're just a short distance from the famous Avenida Paulista, surrounded by restaurants, shops, cultural attractions and plenty of places to explore on foot. The hotel itself describes its location as being just steps from Paulista Avenue, while the local area includes attractions such as Trianon-MASP and the MASP museum. For us, the neighbourhood was a real bonus. It felt comfortable to walk around, and we spent plenty of time simply wandering, discovering parks, shops, restaurants and the lively atmosphere of São Paulo. And after all that walking, having a comfortable five-star hotel to return to was very welcome! Our Room We stayed in a **King Classic room with Club Lounge access**. The room wasn't enormous, but honestly, it didn't need to be. For two people staying five nights, it was perfectly comfortable and had everything we needed. The modern design gave it a smart, understated feel, and we had a great city view from the window. Sometimes a hotel room doesn't need to be huge — it just needs to work. And this one did. The real bonus was having access to the Club InterContinental Lounge. Lounge Life This was probably one of my favourite parts of the stay. Breakfast in the lounge was wonderfully quiet, which made a very pleasant change from the occasional hotel breakfast battle where you're fighting someone for the last croissant! The service throughout the lounge was excellent, and I have to give another shout-out to the team for remembering my preference for **zero-percent beer**. They made sure there was some available for me in the evenings, which was a fantastic personal touch. My girlfriend, meanwhile, was perfectly happy with the complimentary champagne. And me? I became rather obsessed with the **fresh mango at breakfast**. Everyone has their priorities. The Club Lounge itself is located on the 20th floor and offers breakfast, evening happy hour and refreshments throughout the day, making it a particularly worthwhile addition if you're planning to spend several nights at the hotel. Five Nights, One Great Experience I didn't take a huge number of photos during this stay, unfortunately, so you'll have to take my word for some of it — although there are plenty of professional images online if you want to see more of the hotel. What I *can* say is that the InterContinental São Paulo delivered exactly what we wanted for our anniversary: a comfortable room, a great location, excellent lounge access and, most importantly, **genuinely thoughtful service**. The hotel combines traditional InterContinental-style luxury with a modern feel, and its location makes it an excellent base for exploring São Paulo. But for me, Danielle and the team are what really elevated the stay. The chocolate-covered strawberries, handwritten mirror message, the lounge staff remembering my alcohol-free beer and the consistently friendly service all made us feel like more than just another room number. Would I Stay Again? Without hesitation. For a five-night stay in São Paulo, particularly if you're celebrating something special, I'd definitely recommend considering the InterContinental. It's comfortable, stylish, well located and has a fantastic Club Lounge — but it's the **little personal touches** that made this stay memorable for us. And let's be honest, any hotel that provides champagne for my girlfriend *and unlimited fresh mango for me* has clearly understood the assignment. **Verdict: A polished São Paulo stay made memorable by genuinely excellent service — and a great choice for a special occasion.**

F

foodlovernyc

4/5IHG· 2 months ago

The hotel is in a nice neighborhood but is a bit dated, especially the stained carpets in rooms and hallways. This was not inviting and felt a little motel like. The front desk and the bartender were courteous and helpful. We did take advantage of the late check out which we very much appreciated.

L

L8091TPanthonyr

5/5Tripadvisor· 3 months ago

★★★★★ Great Stay with Outstanding Service I had an excellent stay at the InterContinental São Paulo and would definitely recommend it to anyone visiting the city. The highlight of my stay was the service. Every staff member I interacted with was friendly, professional, and genuinely eager to help. They made me feel welcome from the moment I arrived, and the hotel check-in process was smooth, efficient, and welcoming. The breakfast was fantastic, with a wide variety of fresh, high-quality options each morning. It was easily one of the best hotel breakfasts I've had. Dinner, however, didn't quite meet the same standard. While it was enjoyable, it wasn't nearly as memorable as the breakfast experience. The room was spacious, spotless, and very comfortable. Housekeeping did an excellent job every day. While everything was well maintained, the rooms could benefit from a light refresh to give them a more modern feel. The fitness center was another highlight. It was clean, well-equipped, and had everything I needed for a good workout. My only suggestion is to simplify the gym check-in process. It felt a bit unusual and more complicated than necessary compared to other hotels I've stayed at. Overall, I had a great experience. Excellent service, comfortable accommodations, and an outstanding breakfast made this a stay I'd gladly repeat the next time I'm in São Paulo.

AM

Aysen Mccalla

5/5Google· 3 months ago

Staff had a nice welcome fruit trays, coconut and cake for us. Definitely felt welcoming as ihg elite. Our rooms got upgraded. Risotto with octopus was absolute lit! City walk is 1 street behind yet the rooms are quite and the beds are super comfortable. The staff is very nice and lovely as well.

K

Karun

5/5IHG· 4 months ago

I had a wonderful stay at InterContinental São Paulo and would like to sincerely thank the hotel team for making my visit so memorable. As an IHG Ambassador member, I was pleasantly surprised to receive a complimentary upgrade to a Suite, which greatly enhanced my stay. The room was spacious, comfortable, and very well maintained. I was also impressed by the hotel's excellent service recovery. There were a couple of minor oversights at first, including the complimentary mineral water that should have been provided under my Ambassador benefits and the replenishment of coffee capsules. However, once I informed the team, everything was resolved immediately and delivered to my room without delay. This demonstrated their professionalism and commitment to guest satisfaction. The Club Lounge was another highlight of my stay. I enjoyed all of its offerings, including breakfast, all-day refreshments, and the evening happy hour. The selection of food and beverages was generous and of high quality. More importantly, the lounge staff were attentive, friendly, and genuinely cared about providing excellent service. The hotel's location is also excellent. It is just a short walk from Paulista Avenue, making it very convenient for both business and leisure travelers. Access to the metro system is easy, allowing guests to travel around São Paulo efficiently without relying solely on taxis or ride-hailing services. Although the hotel has been operating for many years, it is very well maintained and remains in excellent condition. The combination of comfortable accommodations, outstanding service, an excellent lounge, and a prime location made this a truly enjoyable experience. Overall, I was extremely impressed with my stay and will definitely return whenever I visit São Paulo again. Thank you to the entire team for your hospitality and dedication.

JG

Jahnel Group

5/5IHG· 5 months ago

My company is located in the U.S.A. and we have a large number of LATAM contractors. We choose Sao Paulo to host an event designed to bring as many of our contractors together as possible. We booked the Intercontinental based on its location (generally safe, more upscale) and proximity to places we planned to go at night. One of the days we held a 30 person team meeting in one of the conferences rooms downstairs and it went of without a hitch. The staff was very accommodating. In particular, Chello and Carlos at the lobby bar went out of their way to make our stay special. I have to say, our trip was greatly improved by them. In total we hosted 30 people for 3 days and 3 nights. Everything related to the hotel was smooth and well coordinated. I would definitely recommend the Intercontinental for either business or personal stays.

B

BoardingPass563674

5/5Tripadvisor· 8 months ago

Our recent stay at InterContinental São Paulo was truly memorable, especially thanks to the exceptional team at the Club Lounge. We would like to sincerely thank Alejandro, Vinicius, Vitoria, and Renata for their outstanding hospitality. Alejandro was particularly warm and attentive. Knowing that we would continue our journey to Rio de Janeiro — including staying at the Fairmont Rio, where he had previously worked — he generously shared valuable recommendations for attractions and restaurants. During our stay, he and the team arranged a beautifully thoughtful birthday setup in our room, including balloons, a personalized card, printed photos, and a cake. It created a deeply meaningful celebration for my mother and me, and we will always treasure those memories. Vinicius also deserves special recognition for his dedication behind the bar. His cocktails were crafted with great care and creativity — from delicate lemon and passion fruit carvings to balanced flavors that elevated the lounge experience. We were also grateful for the early check-in and the comfortable room arrangement provided upon arrival. There were minor issues in the room — such as a slightly malfunctioning bathroom curtain and a corridor door without a stopper, which unfortunately caused my mother to be lightly hit twice. However, these were small imperfections in an otherwise excellent stay, and they did not overshadow the warmth and professionalism of the team. Overall, this was a stay defined by people, not just property. Thank you again to the entire team for making our celebration so special.

A

Anonymous

5/5IHG· 6 months ago

Stayed at this property a few times and it never disappoints. The breakfast, one of the best, or best in Brazil. Such a huge variety of fruits, amazing! I thanked the breakfast manager, said I would include him in my review. And the staff working at hotel, from front desk, to dining room, to housekeeping, to security, all friendly no helpful. Stayed in Paulista suite, which was spacious with comfortable bed. Pool was also fun, although limited full sun hours. Location of hotel is perfect, near Avenida paulista which has many shopping and eating options, and sundays /holidays is closed and filled with street performances and venders. And near two smart fits, if have membership.