Grand Mercure Sapporo Odori Park

Response from the property

(Translated by Google) Thank you for staying at Grand Mercure Sapporo Odori Park. We are very pleased to receive your kind comments about our staff, lounge, and room. We are very encouraged to hear that you enjoyed your stay and that you have recommended us to friends and family. We will continue to strive to provide you with a comfortable and pleasant stay. We look forward to welcoming you again. Grand Mercure Sapporo Odori Park Front Office (Original) この度はグランドメルキュール札幌大通公園にご宿泊いただき、誠にありがとうございます。 スタッフやラウンジ、お部屋についてお褒めのお言葉をいただき、大変嬉しく存じます。 ご満足いただけたご滞在となり、またご友人やご家族にもおすすめいただけたとのこと、スタッフ一同大変励みになります。 これからも快適で心地よい滞在をご提供できるよう、努めてまいります。 またのお越しを心よりお待ち申し上げております。 グランドメルキュール札幌大通公園フロントオフィス

Response from the property

Thank you very much for choosing Grand Mercure Sapporo Odori Park. We appreciate your positive comments regarding the spacious and quiet rooms, the views of the mountains and city, and our breakfast. At the same time, we sincerely apologize that our service did not meet your expectations. We understand that your experience is shaped not only by the size and facilities of the hotel, but also by the service and the overall enjoyment of your stay, and we are sorry that we were unable to provide the experience you had hoped for. We also appreciate your kind comments about our staff being friendly and approachable. While we are grateful for these positive comments, we recognize that our overall service did not meet your expectations, and we will use your feedback to improve. We take your comments seriously and will review how our staff interact with and assist our guests, with the aim of providing a more comfortable and satisfying stay. If there were any other aspects of your stay that you found disappointing or feel could have been improved, we would greatly appreciate hearing your feedback as we continue to improve our services. Kind regards, Grand Mercure Sapporo Odori Park Team

Response from the property

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback regarding your stay. We are delighted to hear that your stay in our Classic Suite provided a relaxing and comfortable experience after your time traveling in Tokyo. We also hope that the views of Sapporo city and the surrounding mountains became one of the memorable highlights of your stay. It is wonderful to know that you enjoyed spending time in the lounge as a place to unwind after a busy day of sightseeing. We also truly appreciate your kind comments regarding our staff, which are very encouraging to all of us. Furthermore, we are pleased that you found the airport limousine bus and subway access convenient during your visit. On the other hand, we apologize that the in-room amenities, such as the coffee machine and minibar, did not fully meet your expectations. Your valuable feedback will be carefully shared as we continue working to improve our services. We will continue striving to provide comfortable and enjoyable stays for all of our guests. We look forward to welcoming you again on your next visit to Sapporo. Kind regards, Grand Mercure Sapporo Odori Park Team

Response from the property

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We also sincerely appreciate you taking the time to share your thoughtful feedback on another platform. We are delighted to hear that you were satisfied with the check-in experience and the service provided by our staff upon your arrival. We are especially pleased that the explanation of your ALL Gold member benefits helped you start your stay with a sense of comfort and ease. We also truly appreciate your warm comments regarding our staff. Your kind words are a great encouragement to our entire team. We are honored to hear that you would consider staying with us again. We will continue striving to provide a pleasant and comfortable stay. If there are any other aspects you noticed during your stay, we would greatly appreciate it if you could share them with us. We look forward to welcoming you again. Kind regards, Grand Mercure Sapporo Odori Park Team

Response from the property

Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Sapporo Odori Park. We sincerely regret that we were unable to provide the experience you expected as an ALL Platinum member, and we apologize that your stay fell short of your expectations. We understand from your comments that you were disappointed with the recognition of your membership, the room upgrade, the condition of the guest room and facilities, and the overall service you received. We are especially sorry that your arrival experience did not leave you feeling valued as one of our loyal ALL members. While room upgrades and certain ALL benefits are offered based on availability at the time of arrival, we acknowledge that the way we communicated this and the hospitality you experienced did not reflect the level of service we aim to provide. We also appreciate your comments regarding the welcome letter and will review how we can make it feel more personal and meaningful. Your observations about our guest room facilities and the overall condition of the hotel have also been carefully noted. They will be shared with our management team as we continue to improve both our facilities and our guest experience. Thank you again for your honest feedback. We sincerely apologize for the disappointment caused and will use your comments to improve the experience we provide for our valued guests. Kind regards, Grand Mercure Sapporo Odori Park Team

Response from the property

Thank you very much for staying at Grand Mercure Sapporo Odori Park and for sharing your valuable feedback. We are pleased to know that we were able to accommodate all of your requests during your stay in the Junior Suite and Classic Room. At the same time, we understand that your experience with the room and service did not fully meet your expectations. We take your feedback seriously and will continue working as a team to provide a more comfortable and satisfying stay for our guests. We also appreciate your comments regarding access to the train. We will take your feedback into consideration when improving our guidance for guests. Kind regards, Grand Mercure Sapporo Odori Park Team

Response from the property

Thank you very much for staying at Grand Mercure Sapporo Odori Park. We sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location next to Odori Park and found it easy to walk to many key attractions in Sapporo. We are also pleased that you liked the lounge, its timing, and the experience of enjoying evening drinks or a nightcap, as well as our breakfast with its wide variety of options. Your kind words about our lounge and front desk staff are truly appreciated and serve as great encouragement to our team. We are also glad to know that you found your room spacious and well-equipped. We will continue striving to enhance our services to ensure a comfortable stay for all our guests. We sincerely look forward to welcoming you again. Kind regards, Grand Mercure Sapporo Odori Park Team