Citizenm Seattle South Lake Union

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Julia

5/5Google· 3 months ago

Absolutely excellent stay at citizenM! The rooms are modern, stylish, and incredibly well designed, with smart use of space and everything you need for a comfortable stay. The technology in the room makes the experience feel especially convenient and contemporary. What really stood out, though, was the staff. The ambassadors were exceptionally kind, welcoming, and helpful throughout our stay. They made the hotel feel much more personal and were always happy to assist with anything we needed. The combination of modern rooms, a relaxed atmosphere, and genuinely wonderful service made our stay memorable. We would definitely choose citizenM again and highly recommend it!

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LS

5/5Google· a month ago

Perfect stay for couples, no more than two people to a room. People who left bad reviews based on the size of the room clearly did not read up on this hotel prior…. Very comfortable beds, great location! Love how you can change the color of the lights and adjust the brightness levels. Storage was a little tight but that’s expected! The lobby area was very cozy and vibey, unlike any other hotel I’ve stayed at

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Handivo Support

5/5Google· 2 weeks ago

I had a great stay at the hotel! Everything was excellent, and the overall experience made my visit even better. A special shoutout to Jen, the bartender, for providing amazing service and making the experience enjoyable. She was friendly, attentive, and made sure everything was taken care of. Great atmosphere, great service, and an overall wonderful stay. I would definitely recommend this hotel and look forward to coming back!

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Trip.com Member

4.5/5Trip.com· 4 months ago

I loved this hotel, the facilities were great and it had a great vibe. The bedroom was small but had everything I needed and it was very comfortable. facilities in the room were particularly good, everything was controlled by an iPad which was very convenient. The staff were friendly enough. Overall I really enjoyed my stay

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Natalia Chanes

5/5Google· 3 months ago

This is a very good hotel, and I would recommend it for couples or for people traveling with someone they know and trust well. The rooms are designed more like compact capsules, so there isn't much space for luggage, and the bathroom is separated by frosted glass that still offers limited privacy. My favorite part of the hotel was the lobby. It features a bar and restaurant at the center, surrounded by comfortable communal spaces where you can sit, read from their large book collection, play board games, enjoy a drink, or grab a meal. We ended up spending a lot of our time in the common areas because they were so inviting. There are even computers available for guests and a TV in the shared space. I would especially recommend this hotel if you're a fan of technology. The entire experience feels very modern and tech-driven. Check-in and check-out are primarily self-service through touch-screen kiosks, although staff members are available if you need assistance. The rooms are equally high-tech, we actually spent a little time figuring out how everything worked, since the lights, TV, and other room features are controlled through an iPad. I stayed here with my best friend, and we really enjoyed it. That said, we've known each other for many years and were comfortable sharing such a compact and somewhat unconventional space. For travelers who value privacy or prefer larger rooms, that's something worth keeping in mind. Overall, it's a unique, modern hotel with excellent common areas and a fun, technology-focused experience.

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Rita Sjoberg

5/5Google· 5 months ago

I have claustrophobia so was concerned about the size of the room but the giant window made the room seem larger and open so no problem. The bed was super comfortable. The shower had good power and seemingly unlimited hot water. The lobby’s eames chairs were perfect to linger with a cup of coffee. I was worried about homeless camps in Seattle but no problem near the hotel. I travel to Seattle a couple times a year and this is my new go-to hotel.

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Kayleigh

5/5Google· a month ago

This is the second time we have stayed with CitizenM. The location is perfect, great "living room" area to pass the time with premium drinks and fun games. Convenient parking across the street. Close to everything you need. Very helpful staff. Rooms are compact and entirely controlled via a MoodPad tablet to adjust the lighting, blackout blinds, climate, and TV. Very fun hotel! Would highly recommend!

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Bobby

1/5Google· a month ago

The longer I stayed here, the less and less I liked it and the more I gave up about doing anything about it. The room was warm when I got there. The iPad was on low battery and wasn't charging. The TV worked for about 10 minutes out of my entire two night stay (it kept freezing on the welcome screen and just wouldn't turn on). The rooms felt claustrophobic due to no air circulation/lack of breeze from vents. My toilet seat cover broke off. And regarding the front desk: I'm not welcomed in. I'm not wished a goodbye or see you soon. There is absolutely no customer service. No hospitality. And absolutely no accomodations to any uncomfortable stays. In fact, we would've left the hotel to stay somewhere else if there wasn't a $150 cancellation/no-show fee. I have stayed at countless Marriott hotels and this by far wins at being the worst experience so far. I am absolutely disappointed and I don't recommend anyone staying here especially at their price point. The only thing good I can say was the aesthetic and modern atmosphere. Despite that, it's not enough for me to ever stay at this brand of hotel again.