Eurostars Torre Sevilla

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peterq623

2/5Tripadvisor· 6 months ago

Stayed at Eurostars Torre Sevilla to celebrate a special occasion, and unfortunately the overall experience did not meet expectations. The main disappointment related to the handling of VIP Access benefits at check-in, which felt inconsistent and poorly managed. While I understand that upgrades are subject to availability, the process itself lacked clarity and professionalism, which set an unfortunate tone for the stay. Equally disappointing was the follow-up. The matter was raised directly with the front desk and management, but the handling of the complaint felt dismissive and did not lead to any meaningful resolution. That said, the property does have some strong positives. The views from the hotel are excellent, and having free parking available is a clear advantage. The spa facilities are also good, although it should be noted that access comes at an additional cost (EUR 25 for 50 minutes), and mandatory rubber footwear must be purchased separately, as the slippers provided in the room are not permitted. In summary, a hotel with clear potential and some appealing features, but where the overall guest experience and service recovery did not align with expectations.

TM

Trip.com Member

4.5/5Trip.com· 5 months ago

Great location, small room, but comfortable bed and pillows. Very clean. The staff is friendly, but I was confused by the 10€ charge for an hourly extension.

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Alguien150

4/5Google· a week ago

The views of the city were stunning. The one thing I didn't like was when I had put the do not disturb sign on my door and a cleaning lady came in to make my room. I told her that the do not disturb sign was there and she said she was told to make this room. She said it's only for sleeping. We went out early that day and our bags were open etc and we simply didn't want anyone in the room...

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S H

2/5Google· a month ago

The hotel room itself was nice, very clean with a lovely view. Staff wasn’t friendly nor polite, simply there. We ended up having to leave because my boyfriend’s gallbladder was rupturing and we took him to the emergency room, and the hotel didnt offer to refund us and almost didn’t even refund us the breakfast that we weren’t going to have because we had to go directly to the emergency room. Even if we didn’t end up having to go to the emergency room, I wouldn’t have said the experience at the hotel was worth the money paid either. For a five star hotel, I really would’ve expected better service from the hotel staff, and the spa experience left much to be desired. Not a recommendable place to stay.

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Rafae Ahmed

1/5Google· 4 months ago

We had a very disturbing and unacceptable experience at Eurostars Torre Sevilla. During the night, we found a few bugs in the bed we were sleeping in, which was already extremely uncomfortable and unsettling. However, the worst part of our stay happened around 3 AM when the hotel reception called our room and woke us, along with our 2-year-old child, asking if we were “okay” — with absolutely no explanation given. When we answered and even called back multiple times trying to understand what was going on, the staff repeatedly refused to give any reason for the call. This lack of transparency was honestly alarming and left us confused and worried for the rest of the night. Our child was fully woken up and struggled to go back to sleep. The next morning, when we raised both the issue of the bugs in the bed and the unexplained 3 AM call before checking out, the concerns were brushed off. When we asked if it had anything to do with a fire alarm or emergency, the response was vague along the lines of “maybe it was the fire alarm,” but still no clear explanation was ever provided. The whole situation felt disorganized and frankly unsettling. Being woken up in the middle of the night for no clear reason and then not being given an answer afterwards is not acceptable, especially for a hotel of this standard. We did not feel comfortable for the rest of the night and did not manage to sleep properly afterward. Overall, a very disappointing and stressful stay.

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Daniel S.

5/5Google· 8 months ago

Reception Feedback – February 28th, 2026 A very special thank you to Pablo at the reception for the exceptionally warm welcome, the clear and friendly introduction to the hotel, and the way he looked after several special requests with outstanding professionalism and genuine care. Your hospitality truly elevated my stay from the very first moment. I would also like to compliment the Skyline Bar, which offers an absolutely breathtaking view over Seville — a place where you can relax, enjoy the atmosphere, and take in the city’s magic from above. It added something truly special to my stay. A big compliment and heartfelt praise: This is the best hotel I’ve stayed at in a very long time. Thank you, Pablo — and thank you to the whole team!

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Lisa Mitchell

4/5Google· 6 months ago

The hotel was lovely and clean. The ladies on the check in desk weren't very welcoming or friendly especially when checking in. The males were more attentive, friendly and helpful. The views from the hotel are absolutely amazing and breathtaking taking as you can see most of the city. Breakfast was lovely although for a five star hotel it would have been nicer to have had the tea and coffee offered to you at the table. Toilets in the hotel were clean. Mariana on the tourist information desk - she was absolutely amazing! Nothing was too much trouble for her and was very attentive and made our holiday even more enjoyable. She is a real asset to the hotel as she is friendly welcoming and extremely helpful.

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Cristian Carrillo Castillo

5/5Google· 7 months ago

This review is long overdue, but I wanted to make sure I shared what a wonderful experience we had at Eurostars Torre Sevilla. We stayed while visiting family in Sevilla, Spain, and our experience was excellent from start to finish. Pablo at check in was especially wonderful. He was welcoming, professional, and made us feel right at home. He also helped complete our request and upgraded us to the 32nd floor for a small convenience fee, which was absolutely worth it. The views were incredible and truly unforgettable. We had an excellent stay overall. The breakfast was very good, and the restaurant was so nice that we went back several times during our visit. Between the service, comfort, and amazing views, this was a memorable stay that made our time in Sevilla even more special. The room did have a minor weird smell 😳 but it was very faint. We would highly recommend this hotel to anyone visiting Sevilla.