Hampton by Hilton Shenzhen North Railway Station
4.0-star · Tower C, Building 1, Phase 3 Commercial Building, Xinghe Chuanqi Garden, Longtang Community, Minzhi Subdistrict Longhua District
4.4(10 Google reviews)
Reviews from
AM
Anita Miszczyk
5/5
Google· a year ago
Google· a year agoI was staying in this hotel for 3 nights during my business trip to Shenzhen. It is quite luxurious, rooms are very clean and nice, I particularly liked the bathroom. Breakfast choices were plenty, not only Western type, but also lots of typical Chinese, which allowed me to try our some local cuisine without going out. I strongly recommend that place. Moreover, there is a restaurant with local food at 3rd floor - I couldn't find it separately on Google Maps, so I'm posting the opinion here. The food was very tasty and staff kind. We tried seafood and it was delicious.
VY
vincent yen
1/5Google· 2 years ago
Google· 2 years ago(Translated by Google) My experience at the Hilton Garden Inn Shenzhen North Railway Station: I applied for and was approved for Hilton's Status Match program at the end of May. Upon approval, the program granted me a three-month temporary Gold status. I needed to stay at the hotel for eight nights within those three months to qualify for a one-year full Gold status. Staying 14 nights would upgrade me directly to Diamond status. At the end of May, I booked 16 nights directly with the Hilton Garden Inn Shenzhen North Railway Station and applied for a discounted contract rate. Ms. Wen from the hotel confirmed the contract rate was ¥500 per night. I repeatedly confirmed whether the stays could accumulate points and nights. Ms. Wen assured me there were no issues, so I booked from May 30th to June 15th, a total of 16 nights. Upon check-in on May 30th, I presented my American Express credit card. The POS machine showed insufficient balance after swiping the card at the front desk. That evening, I contacted American Express and was told my credit card was fine. For the next few days, I went to the front desk every day to have them swipe my American Express card, and received the same response: insufficient balance. Four days later, Ms. Wen from the hotel informed me that my card couldn't be used because it was a corporate card. The UnionPay manager responsible for the area then informed me that he had called American Express and was told there was a problem with my card. I contacted American Express daily, and the response was always the same: my card was fine. I then went to the front desk and called American Express again, having a hotel receptionist listen in to confirm my card was indeed working. During this time, Ms. Wen repeatedly asked me to use other credit cards. 1. Credit card POS machines normally only display "Prove" or "decline". Insufficient balance is unprecedented. 2. According to American Express, their computer records show no transaction history for my credit card between May 30th and June 3rd. Normally, even failed transactions are recorded. 3. American Express will not disclose my credit card information to any third party except myself. I have also not received any calls from any organization inquiring about my credit card. 4. I also contacted Hilton China, but received no formal response. 5. Between May 30th and June 3rd, I repeatedly inquired with the hotel front desk whether my check-in information had been entered and accumulated for nights, and the answer was always no problem. On June 12th, I went to Shanghai for business and checked out first, then confirmed again that my 13 nights of stay had been logged, including points and nights. On June 13th, upon returning to the hotel, I asked them to book two more nights, which I checked out on the morning of June 15th. On June 14th, I asked the hotel's operations director why the previous 13 nights weren't reflected in my nights, and the reply was that it usually takes a few days. On June 17th, my membership record showed entries from June 13th to 15th, with points and nights recorded. Therefore, I inquired with the director again, and her reply was that she would check with the membership center and asked me to give her two days. On June 20th, Ms. Wen sent a message saying: "The membership center cannot not register..." 1. According to Hilton's membership registration policy, unregistered entries can be added within six months of check-out. 2. In my case, the Hilton Garden Inn Shenzhen North Station gave me my room code instead of booking directly with the hotel. 3. Hilton Honors Center does not interfere with any negotiated rates between the hotel and its guests. Currently, due to the situation at the Hilton Shenzhen North Railway Station, I only have two nights' stay at the Hilton Honors Center, which does not meet the requirements for a membership upgrade. However, I have actually stayed fifteen nights, which would qualify me for a Hilton Diamond membership and the benefits, including discounted rates. But both the Hilton Shenzhen North Railway Station and Hilton China have ignored this. Whether the hotel is deceiving me or making a mistake, there is no reason for the guest to bear the consequences. Undeniably, the housekeeping staff at Shenzhen North Railway Station are very attentive, and the breakfast restaurant staff are also very friendly. (Original) 深圳北站希爾頓歡朋酒店的經驗： 五月底申請並得到通過了希爾頓會員的Status Match計劃。該計劃在通過時，給了三個月的臨時金卡，三個月內需住滿，八晚即可享有一年期的正式金卡，如果住滿14晚，可直接升級到鑽石卡會員。 五月底直接跟深圳北站希爾頓歡朋酒店預定了16晚，同時跟酒店申請了合同優惠價。酒店業務溫小姐回覆合同價為每晚¥500人民幣，同時我再三確認住宿是否可以積分和累積住宿。酒店溫小姐回覆都沒有問題，因此預定了五月三十日到六月十五日，一共十六個晚上。 五月三十號辦理入住時，提供了美國運通信用卡。前台刷卡後POS機顯示：餘額不足。 當晚跟美國運通聯繫，得到的回覆是我的信用卡沒有問題。接連幾天每天到前台請他們刷運通卡，都得到相同的反饋：餘額不足。四天後，酒店溫小姐告訴我，因為我的卡是公司卡，所以不能用，之後銀聯負責該區的經理回覆我：他打電話給美國運通，得到的回覆是我的卡有問題。我每天都跟美國運通聯繫，得到的回覆都是我的卡沒有問題。接著我到前台，再度打給美國運通，同時讓酒店前台同事一起聽，以證實我的卡是沒有問題的。期間酒店溫小姐多次要我使用其他的信用卡。 1. 信用卡POS機，正常情況只會顯示：Prove 通過或decline不通過。餘額不足前所未見。 2. 據美國運通卡告知，在美國運通的電腦紀錄，五月三十日到六月三日期間沒有我的信用卡交易紀錄，一般即使交易失敗也會有紀錄。 3. 除非我本人，美國運通是不會告訴任何第三方關於我的信用卡信息。也沒有接到任何機構去電美國運通詢問關於我的信用卡。 4. 期間也跟中國希爾頓集團反饋，都沒有得到正式的回應。 5. 五月三十日到六月三日期間至少問過酒店前台，我的入住信息是否輸入並累積住房，得到的答覆都是沒有問題。 我六月十二日因事到上海，因此先退房，再次確認我的住宿十三晚已經登錄，包括積分及住宿天數。 六月十三日回到酒店依然請酒店幫忙預訂倆晚，於六月十五日早上退房。 六月十四日問了酒店業務總監為什麼前面的十三晚沒有體現在我的住房，得到的答覆是一般都需要幾天的時間。 六月十七日我的會員紀錄有六月十三到十五的紀錄，積分和天數都有。因此再次詢問總監，她的回覆是幫我詢問會員中心，希望我給她兩天的時間。 六月二十日，溫小姐發來信息說：會員中心不能不登記⋯⋯ 1. 按希爾頓會員不登記規定，退房後六個月內可以補登記。 2. 我的情形是深圳北站希爾頓歡朋酒店把我的住房代碼給的不是直接跟酒店訂房。 3. 希爾頓會員中心不會干涉酒店跟住客之間的任何協議價。 現在，因為深圳北站希爾頓的原因，在希爾頓會員中心我只有倆晚的住宿，並不符合卡別升級的規定，但實際上我住了十五個晚上，完全可以升級為希爾頓的鑽石會員，享有鑽石會員的福利，包括優惠的房價。但深圳北站希爾頓歡朋及希爾頓中國均置之不理。酒店是欺騙我也好，或失誤也罷，沒有道理讓客人承擔後果。 不可諱言，深圳北站的房務人員確實很用心，早餐廳的服務人員也都很親切。
V
Veltz_벨츠
4/5Google· 2 years ago
Google· 2 years ago(Translated by Google) This hotel is located near the Shenzhen Longhuwa Industrial Park. The rooms are spacious and very clean. The staff do not speak English well, but they are very friendly. There are school playgrounds and neighborhood facilities near the hotel, so you can enjoy exercising outdoors. There is no fitness facility within the hotel. It appears to have been converted into a restaurant. (Original) 심천 롱후와 공단에 가까운 호텔입니다. 객실은 넓고 매우 깨끗합니다. 근로자들은 영어를 잘 못하지만 매우 친절합니다. 호텔 근처에 학교 운동장과 근린 시설이 있어 야외에서 운동을 즐길 수 있습니다. 호텔내 헬쓰 시설은 없없습니다. 식당으로 변경된 것 같아보입니다.
บจ
บริษัท ศิลป์ ปัญญา แอร์ จํากัด
5/5Google· a year ago
Google· a year ago(Translated by Google) Surprisingly (Original) น่าแปลก
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