Angkor Palace Resort & Spa

AB

Aaron Branch

5/5Google· 2 months ago

I’ve stayed at many places in Siem Reap with my family, this has been my favorite and will plan to come back. The connecting rooms are good for a family. The pool is the largest pool I’ve ever seen, it was great. Breakfast was great, service impressive.

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dbbdw

1/5Tripadvisor· 5 months ago

We have been to Siem Reap before and wanted to try something different this time, which is why we booked this hotel. Unfortunately, it turned out to be a big mistake for us. The price-performance ratio is simply not good. There are many much nicer and more modern hotels in Siem Reap available for a lower price. We honestly do not feel comfortable here at all. The overall atmosphere simply does not feel good to us. Another disappointing point was the breakfast situation. The hotel advertised a breakfast buffet, but from the beginning we were told that the buffet would only be available on the first day and that the following days would be à la carte because there are not enough guests staying here. When we explained that we specifically booked the hotel with a breakfast buffet included, they offered to prepare a small private buffet just for us, but that was not really the point and not something we wanted. Because of this, we submitted a cancellation request through Booking.com, even though the reservation was non-refundable. We also spoke directly with the reception staff and explained the entire situation in detail. Yesterday, the staff kept telling us that they had not received anything from Booking.com and tried to avoid the issue instead of helping us properly. However, this morning we saw through Booking.com that the hotel had actively declined the complimentary cancellation request. So the request clearly did arrive, and the hotel consciously decided not to approve it because the booking was marked as non-refundable. Now we are stuck staying here even though we really do not enjoy it. The bungalow feels a bit dated. There are also countless hiding spots for mosquitoes, which makes the stay even more uncomfortable. It is honestly disappointing because there are so many beautiful places in Siem Reap where we could have stayed instead. We would definitely not book this property again and would strongly recommend that others research carefully before booking. We personally cannot recommend staying here.

SL

Swei L

3/5Google· 4 months ago

希望飯店管理層在員工訓練上，能多站在客人的角度思考，在效率與對客人的基本尊重之間取得更好的平衡，否則客人的隱私權利將是受損。 Title: Housekeeping efficiency could be more considerate of guest privacy and rights While the hotel’s checkout efficiency is remarkably high, the management could be more mindful and respectful regarding guests' privacy boundaries. I would like to offer a sincere tip for future guests: before your official checkout time, if you plan to have a bellhop collect your luggage first, please be prepared for other staff members to enter your room immediately. During our stay, we were still inside the room and had not officially checked out yet; we had simply let the luggage attendant take our bags out to the tour bus. Right after the bags left, other housekeeping staff walked straight in to inspect and clean the room. Although we understand the hotel's desire to speed up turnover efficiency, entering the room so abruptly while guests are still inside—and well within their paid time—felt rushed and intrusive. I hope the management can refine their staff training to see things from the guests' perspective, finding a better balance between operational efficiency and basic courtesy.

J

Jassie

5/5Google· 4 months ago

The hotel is incredibly nice. Breakfast was very good. We started a tour to Angkor Wat at 4am and they arranged a little breakfast box for us! The people are nice. Pool is beautiful and clean.

SP

solodkiy purijok

5/5Google· 7 months ago

we stayed here for 5 days and really loved this hotel. it actually looks even better in real life than in the photos, which was a nice surprise. we chose it because it has a playground for kids, but in the end, everyone enjoyed the stay. the food was delicious, the staff was very attentive, there are beautiful pools, a lovely территория, and a very spacious and beautiful room. thank you, team. hope to see you again next time.

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Daydream620402

5/5Tripadvisor· 5 months ago

This place has blown our minds it is a little out of town which for us is a bonus to escape the bustle of the town. |The service is genuine and friendly, the room is lovely clean and cool, the gardens are so nice. |Everyone takes the time to chat and Homm the concierge helped organise all tours and tuk tuk drivers. |Just can't believe how luxurious everything is can't fault a thing.

TM

Trip.com Member

4.7/5Trip.com· 9 months ago

Very good hotel. Nice pool

JN

john noble

5/5Google· a month ago

If a hotel deserves 6 stars, this is the one, the service is beyond exceptional, the level of care from every member of staff is of the highest. This must be the best hotel in Siem Reap. Incredible, I will definitely stay again.