Radisson Blu Resort & Spa

VT

Voyagefox Travel

5/5Google· 3 months ago

Our stay at the Radisson Blu Resort & Spa Split was absolutely fantastic from start to finish. The hotel sits in a peaceful location right by the sea, which made it feel like a true escape while still being close enough to explore the city of Split and its historic old town. Waking up to sea views every morning was such a treat, and the balcony in our room made it even better to relax with a coffee and take in the surroundings. The rooms themselves were spacious and comfortable, with everything we needed for a relaxing stay. The beach club was a definite highlight, offering direct sea access and a proper beach setup where we spent most of our afternoons swimming and unwinding. It felt more like a private resort experience rather than just a hotel stay. Food was another strong point during our visit. The breakfast buffet was large and varied, with plenty of options to start the day right, and the restaurants on-site served genuinely great meals throughout our stay. Whether we wanted a full dinner or just a light snack by the pool, the quality never disappointed. Overall, this resort strikes the perfect balance between relaxation and convenience, especially if you're planning to explore Split's Diocletian's Palace or island hop to places like Hvar and Brač. Highly recommend staying here.

P

Passenger35905089903

1/5Tripadvisor· a month ago

This hotel wants to present itself as a boutique luxury property, but unfortunately the service we experienced was anything but luxurious. We were told that we could have a late check-out, so naturally we planned our morning around that. At 12:00, we received a knock on the door asking if we needed help with our suitcases. We explained that we had been told we could check out late, and eventually agreed to leave at 1:00. This meant rushing and completely changing our plans because we had relied on the information given to us by the hotel. As an apology for the inconvenience, we were given two drink vouchers. Fine. We checked out early, went to the bar, and then had the rather embarrassing experience of having the manager explain to us that the vouchers did not include all drinks. Seriously? After being inconvenienced by the hotel, we were now standing at the bar negotiating over what we were allowed to order. If you are going to offer two drinks as a gesture of goodwill, simply offer two drinks. Making guests feel as though they are trying to take advantage of the hotel completely defeats the purpose of the gesture. There were also some very basic service details that were surprising for a property positioning itself as luxury. The receptionist was chewing bubble gum and blowing bubbles while interacting with guests. These are small things, but they say a lot about the level of professionalism and attention to detail. The hotel itself may be attractive, but luxury is not just about beautiful interiors. It is about hospitality, discretion, flexibility, and making guests feel genuinely taken care of. Instead, our experience felt bureaucratic, transactional, and unnecessarily petty. For a hotel charging luxury prices, the service needs to match the image. Unfortunately, in our experience, it did not.

MT

Melisa Tansu

5/5Google· a month ago

Our stay at the Radisson Blu started off a little rough but fortunately got much better. We arrived early and enjoyed the beach club right in front of the hotel before checking in. We were initially given a suite, but unfortunately the lights were not working, and later the air conditioning also stopped. Despite an electrician being sent, the issue could not be fixed, so we had a rather uncomfortable first night. The next morning, however, things improved significantly. After a lovely breakfast, the very friendly reception manager helped us move into two separate rooms. From that point on, we really enjoyed our stay. The beach directly in front of the hotel was fantastic, and we also enjoyed the hotel bar, spa and pool. Overall, a difficult start, but a very pleasant stay in the end.

M

mnoor

1/5Google· 2 months ago

Dear Radisson Blu Resort & Spa Split Management, I would like to formally raise a complaint regarding my experience during my stay at Radisson Blu Resort & Spa Split. Unfortunately, the level of service I experienced from both the restaurant staff and the front desk team did not meet the standard I would reasonably expect from a five-star international hotel. Regarding room service, the menu presents a selection of dishes that guests are expected to be able to order. However, when I contacted the front desk to place an order, my request was initially accepted. After some time, I was contacted and informed that the kitchen was unable to prepare the requested dish, which was simply a pasta dish. I find this particularly disappointing considering that the hotel is a five-star international property serving guests from different countries and cultures. The purpose of staying at a resort of this standard is to relax and enjoy a convenient, comfortable experience without having to deal with limitations that should reasonably be managed by the hotel. Furthermore, the kitchen closes at 11:00 PM. For an international five-star hotel, I believe the available dining options and operating hours should be designed with the needs of international guests in mind, especially those arriving late or preferring to dine privately in their rooms. I was also disappointed by the level of professionalism and guest-service approach demonstrated by some members of both the restaurant and reception teams. The interactions did not reflect the level of hospitality, attentiveness, and professionalism I would expect from a five-star international brand. My concern is not simply about one unavailable pasta dish. It is about the overall guest experience and the difference between the level of service advertised and the level of service actually delivered. I kindly request that management review this matter seriously, particularly the room service procedures, menu availability, kitchen operating hours, and staff training in dealing with international guests. I would also appreciate an appropriate response and gesture of goodwill from the hotel in recognition of the inconvenience and disappointment caused during my stay. I look forward to hearing from hotel management.

TM

Trip.com Member

3.7/5Trip.com· 6 months ago

Unfortunately the steam room wasn't working which was unfortunate. When called reception is quick and responsive, breakfast is pleasant, there are several food options. Overall a pleasant experience

AR

Alain Richardy

5/5Google· 5 days ago

Overall experience is a fibe only small detail that the shower in my room was a bit worn down would need a bit of maintenance. However the view from the room is exceptional. Book a sea view room with a balcony and if possible a higher floor. The breakfast is phenomenal. I enjoyed the stay and will consider to come back.

AS

Alex Shikhanov

5/5Google· 4 months ago

The Spa and the massage there are excellent. The different types of saunas, cold and warm pools, outdoor and indoor. All of it was amazing! Special thanks goes to Anja the masseuse. I did a deep tissue and her skil goes deep. Excellent place. If I'm ever in Split again, I would definitely choose this experience again. BTW, restaurants here are top notch as well!

TS

Tania Suarez

5/5Google· a month ago

We had such a lovely experience at the pool bar. Katya was absolutely wonderful very friendly, attentive, and always made sure we had everything we needed. Her warm and professional service made our time by the pool even more enjoyable. Thank you, Katya! Really You are the best in this hotel !!! ⭐️⭐️⭐️⭐️⭐️