Great Southern Hotel Sydney

CF

craig fyfe

4/5Google· a week ago

I stayed here a long time ago and it was awful, but after a recommendation by a friend of me. I decided to stay again as the price was good. First of all, check-in was quick and easy and my room was spotless. I asked for extra towels and some extra teabags and sugar and they arrived promptly. The breakfast was plentiful and well priced. I mentioned to reception that the shower in my was leaking and needed the washer replaced. The maintence man came fixed it while I was out. I had two dinners at the hotel and the rump steak and veges was very nice and the steak cooked just how I liked it. The staff were very nice and all said hello/good morning. Combined with the location with the lightrail station directly out the front, and central station a short walk away. I think I have found my new hotel in Sydney. Craig Fyfe Owner/Manager - Your Travel Expert.

SV

Sofia Elena Vance

5/5Google· 3 months ago

10/10 – Absolutely loved our stay and would definitely recommend! ​The location is unbeatable—super close to the rail line and surrounded by fantastic restaurants. From the moment we arrived, the staff went above and beyond to help us with everything, including convenient luggage storage before check-in and after check-out. ​The bed had a classic feel to it, but I had an amazing, restful sleep every single night! The bathroom layout in our room was a bit cozy around the toilet area, but it was a minor detail in an otherwise fantastic experience. To top it all off, the breakfast was incredible value for money—delicious food at a great price. ​We will definitely stay here again!

CG

Cass Groves

2/5Google· Edited 3 weeks ago

First the good parts - the room and bathroom were clean, and the bed was reasonably comfortable. The location was excellent - walking distance to Central, with the light rail station right out the front. But… Our room had literally no windows. There was a row of small skylights well above head height, all covered with blinds, only one of which opened. It was like staying in a dungeon. The bathroom was so tiny, you have to squeeze between the wall and the sink to get to the toilet which was tucked into a corner niche - if you’re a larger person you simply wouldn’t be able to get to the toilet. The TV simply didn’t work. You’d think the lack of windows might make the room fairly quiet, but no. I’ve stayed in CBD hotels in many cities, and this was by far the noisiest room I’ve ever stayed in. We were on the fifth floor, but could hear every conversation happening at street level. If you’re going to spend no time in your room, and are an incredibly heavy sleeper who travels with earplugs and is also thin, this might be the room for you. Alas, we won’t be staying here again. EDIT TO RESPOND TO OWNER: If you read my review, you’ll see I have not complained about the size of the room. And obviously there’s a limit to what can be done about the configuration of the space. But what you can do is let people know in advance that their room fronts onto George Street, has no windows, that accessing the toilet requires you to be a contortionist, and ask them whether this is ok with them. You can also be up front on your website that you have rooms like this, as the photos of the space we thought we were booking bore no resemblance to the room we were allocated. I can see the owners are very active in responding to reviews, and quite defensive when customers point out issues - maybe take a step back and consider actually taking the feedback onboard. You might then get folks giving you another go, rather than finding a different hotel next time they’re in Sydney.

E

elfal2024

5/5Tripadvisor· a month ago

If you want to feel comfortable and looked after this is the hotel. What a great gem of a place. In the cosmopolitan world of Sydney it was refreshing to see most customers were Australian. The workers were not of course. These are notations not criticisms. It’s a wonderful place to stay in central Sydney and the breakfasts were enjoyable. Highly recommend.

Z

Zeke

1/5Google· 2 weeks ago

Ok, before Ashley gets back with another defensive reply for a poor review, I would like to let you know that these reviews reflect the overall experience of the guest. While the location is perfect, and while the rooms are "ok" for their price, customer service is enough to throw the customer's experience off by a mile. RUDE RECEPTIONISTS: I politely came down to the reception to ask for plates and cutleries I can borrow. (I assumed the hotel would have them, cos there's restaurant downstairs). The young lady at the reception told me to head down to the bar (I also assumed it's part of the hotel hence she sent me there). The bartender gave me a strange look as she was confused why she sent me there (apparently they're not owned by the hotel). Went back to the reception and young lady told me, "I thought they would just lend you some cos we dont have them here". The other 3 ladies at the desk started jiggling cos of what just happened (with their colleague sending me to the bar to borrow plates/cutleries). Look, an easy "we dont have them at the hotel, sorry" could've ended the whole conservation in 3 seconds. But the whole experience left me so embarassed at the bar cos I tried to borrow some plates/cutleries. ROOM QUALITY: Another one, while we're at it, the beds are exremely sensitive to movement. Whenever I rest my back against the headboard, the bed slides away from the headboard (and I'm not even a heavy big person). The room fridge also barely cools. It is so outdated that it is not doing its job anymore. The shower stuffs are also of poor quality. I had to go to woolies to get my own bodywash. And Ashley, before you reply again, everyone has the right to rate what they seem to be the fitting score. You cant tell anyone who scores you low that "your complain isnt 50% of the whole experience so 1 star shouldve not been given". No, if your receptionists are rude and disrespectful (like others have mentioned and you seem very in denial about it), then it is enough to warrant you 1 star. You are also a guest in your holidays. I am sure that if you put your shoes in someone else's experience, you would have a more empathetic reply instead of going extremely defensive about it.

X

X2312MVstevet

5/5Tripadvisor· a month ago

I have stayed many times at the Great Southern Hotel as it is my go to hotel when in Sydney so this time was no different nice clean room, excellent staff on reception your room card is the only way to access floors in the elevator which makes it safe. Again I could not find anything I was disappointed about for the price I paid it was mid week so prices are always on the low side can be pricey for a weekend stay but all hotels put their prices up. Well done guys oh by the way the cleaning staff are really friendly as well

CK

Charis Koh

5/5Google· 2 months ago

Comfortable and clean rooms with great location. The location is great especially if you need to travel to the airport because the train is just across the street. (Some slopes and escalators involved). The light rail is just outside the hotel so you can get to almost anywhere you want. So much food choices nearby including all the tourist favourites. Use the back entrance for a faster route to Woolworths supermarket. Luggage storage available. Rooms were very clean and very spacious. Water pressure was good and they provide hair dryer. Theres a small fridge and kettle. The lobby of the hotel is quite adorable with lots of antiques displayed. Love that they have a weigh scale there for us to weigh our luggage. Laundry room (1 washer, 1 dryer) available in the hotel itself! 4 dollars each, open from 8am to 9pm (wish they opened for a longer time) Note: I somehow booked a no cleaning room? So theres extra charges if i want to clean the room. You can still put your trash outside and request for toiletries. Just beware in case some of you are booking for long stays.

FJ

Fiona Jordan

3/5Google· 3 months ago

The best thing about this hotel is its location. The room was clean and comfy enough but it was small, tired and a little underwhelming. I received excellent service from everyone on the reception desk and the attached restaurant served very nice food. At the right price, I would stay here again, but it would be for the convenience of its location rather than anything else.