InterContinental Sydney Double Bay, an IHG Hotel

C

Christine

5/5IHG· a month ago

We had a wonderful 6-night stay and were very impressed with the overall experience. The food was of amazing quality, with plenty of variety and everything tasting fresh and delicious. The staff were exceptionally well-trained, friendly, and attentive throughout our stay. Their professionalism and willingness to help made us feel very welcome and well looked after. Overall, it was a very enjoyable and comfortable stay, and we would be happy to return and recommend this hotel to others.

9

947it

5/5Tripadvisor· 3 months ago

Me and my friend had a beautiful stay at Intercon Double Bay. Room maybe a little bit dated but the view from our bayside room was stunning. Staff very friendly, especially Nisa in the restaurant who took extremely good care of us and made sure that we had a memorable evening. The prawn pasta was to die for!

AB

Annalisa Brimo

4/5Google· 5 months ago

Attended a staff dinner here in December for the Le Petit Chef experience and overall had a lovely evening. The hotel itself is very nice, with beautiful Christmas decorations that added to the atmosphere. The staff were accommodating and service throughout the evening was smooth. That said, the property does feel a little dated in parts, which takes away slightly from what you’d expect at this level. One downside was the lack of valet parking being offered. For a weeknight when the hotel wasn’t particularly busy, it was disappointing to have to find and pay for parking elsewhere. Overall, a pleasant experience in a great location, with a few areas that could be improved to match the premium feel.

LO

Lord Oo

1/5Google· 2 months ago

I travel a lot and I’m not saying that lightly. I hold Marriott Ambassador Elite, Hilton’s top-tier status and top-tier Accor status, and I’ve stayed at well over 200 hotels around the world. I know what good hotel service looks like, and I’m actually pretty easy to please. The main issue here wasn’t the room, the food or even the smaller problems at check-in. It was the night staff and complete lack of service. From around midnight I called Reception, Room Service and “Instant Service” repeatedly for almost an hour. No answer. I even called the hotel from my personal phone. Still nothing. By around 1am I genuinely thought something might have happened, so I went downstairs myself. Reception was empty. I called out and eventually someone appeared. When I asked why nobody had answered for nearly an hour, I was told it was shift change and the staff had been making food and eating. Then suddenly 4–5 staff appeared. That honestly blew my mind. You’re operating a 5-star InterContinental, charging around $500 a night, with a button called “Instant Service”, yet guests can’t reach Reception, Room Service or anyone for an hour because the night team are eating together? Staff deserve breaks. Of course they do. But a 5-star hotel cannot have everyone disappear at once and leave guests completely unattended. To make it worse, the next morning we again struggled to get anyone to answer and eventually had to use the emergency option just to organise our car. I’ve had better service at 3-star hotels. I’m continuing to build my loyalty with IHG because my other IHG stays have been fine, but InterContinental Double Bay seriously needs to look at its night management and staffing. That was the part of this stay that was completely unacceptable. Love someone to reach out to me so I can disclose clearly what's happend and preferably not someone who worked the nights I stayed.

AR

Adam Rachael

5/5Google· 2 months ago

We visited for the Le Petite Chef Experience and it was incredible. The food was the best meal out as a family we have had, and the staff went above and beyond when they realised our son didn’t eat red meat in the children’s version of the meal, and made him a chicken version of the meal with no warning. We were blown away by the experience, but most of all the service!

YB

YJ Bae

1/5Google· a month ago

I rarely write reviews, but our experience at your hotel today was so disappointing that I feel compelled to share it, both with management and with future guests considering this hotel for a special family occasion. We had brought our extended family together from different parts of Sydney to celebrate Father’s Day with an 11am brunch at The Bar. Unfortunately, as soon as we had ordered our drinks and were waiting to order our meals, a member of the cleaning staff began vacuuming directly beside our table. Wee asked the waitress whether the vacuuming could be postponed. A manager then came over and told us that it had to be done at that time. While I can accept that hotels have operational requirements, what I found completely unacceptable was the manager’s attitude and the way she handled the situation. There was no apology, no acknowledgement that this was disruptive to paying guests, and no attempt to find a reasonable solution. Even more concerning, the manager had not come to speak to us before the vacuuming started. When we questioned the situation, she actually told the cleaning staff member, in front of us, to continue vacuuming while we were still trying to explain our concerns. I would perhaps have been more understanding if this had happened at a small, casual café. But at an established hotel, particularly on a major family celebration day, I expect a much higher standard of service and basic consideration for guests. The most disappointing part was not even the vacuuming itself. It was the complete lack of professionalism and hospitality shown by the manager. We chose your hotel for an important family occasion and left feeling that the occasion—and our experience as guests—was not given the level of consideration we reasonably expected. This is not the standard of hospitality I would expect from a hotel of this standing.

SC

Sam Collison

5/5Google· 3 months ago

I particularly enjoyed the conservative aesthetic of the milkmaids. One particular server, dubbed Regan, maintained concealed ankles whilst serving impressing my soul. She was wonderful and kind and impressioned me as an angel amongst. I will return and hope to see this lovely lady once more.

ES

Ekaterina Shekhovtsova

5/5Google· 6 months ago

We had a wonderful stay at this hotel for the second time . The staff were very friendly and always ready to help, specially thanks to Gabriel and Victoria which made the experience even more enjoyable. The room was clean, comfortable, and well-equipped with everything I needed. The location is excellent, close to shops, restaurants, making it very convenient for exploring the area. I especially appreciated the quiet atmosphere, which allowed me to relax after a long day. Overall, I am very satisfied with my stay and would definitely recommend this hotel to others. I would happily come back again in the future.