Ovolo Woolloomooloo

Response from the property

Dear Nara, Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that you had a wonderful stay and enjoyed our location and service. It’s especially lovely to hear your kind words about Luke — we’ll be sure to share your feedback with him. We’re thrilled that his local recommendations helped make your daily adventures even more enjoyable! We’re also sorry to hear that the room cleaning was inconsistent during your stay. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. We’ll share your feedback with our housekeeping team to help ensure greater consistency moving forward. Thank you again for your kind words and valuable feedback. We truly hope to have the pleasure of welcoming you back and providing an even better experience next time! Kind regards, Will, Duty Manager

Response from the property

Dear Alex, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed our excellent location, the character and history of our unique building, and the convenience of being within walking distance of Sydney’s dining, harbour, and city attractions. It’s wonderful to know you appreciated the comfort of the hotel and the opportunity to explore the surrounding area, including the beautiful walks through the Botanic Gardens and along the harbour. We appreciate your honest comments regarding the condition of your room, temperature comfort in our dining and bar areas, and your breakfast experience. We understand that our guests expect a high standard of service and facilities, and your feedback is valuable as we continue to enhance the overall guest experience. We would also like to share that the hotel is currently undergoing a refurbishment program to refresh and improve various areas of the property. We are excited about these enhancements and would love the opportunity to welcome you back after the works are complete, so you can experience the improvements firsthand. Thank you again for recognising what makes our hotel unique. We hope to have the pleasure of welcoming you back in the future for a stay that exceeds your expectations. Kind regards, Will, Duty Manager

Response from the property

Dear Paul, Thank you for taking the time to share such detailed feedback. We truly appreciate you highlighting both the positives of your stay and the areas where we have room to improve. We’re delighted to hear you enjoyed our unique location, iconic building, industrial design, and the character that makes our hotel a distinctive Sydney experience. It’s also pleasing to know that you found your room clean and in good condition. We are sorry to hear that some aspects of the property did not meet the standards you expected. Your comments regarding the upkeep of shared spaces, including the pool table and visible renovation areas, are important, and we appreciate you bringing these matters to our attention. We understand that maintaining the character and charm of a heritage property also requires consistent care and attention, and your feedback has been shared with our team for review. We’re grateful that, despite these concerns, you still enjoyed your visit and recognised the potential of our hotel. We value your honest feedback and hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the experience we aim to deliver. Kind regards, Will, Duty Manager

Response from the property

Hi Fiona, Thank you so much for your incredibly kind and thoughtful review. We are absolutely delighted to hear that your wedding reception with us was such a memorable and special experience. It truly means a lot to know that our team could help bring your vision to life and support you throughout the celebration, especially as you planned so much of the reception yourselves. We’re so pleased you enjoyed the atmosphere of The 'Kitchen table', the styling, lighting, and overall vibe of the venue. It’s wonderful to hear that the space worked beautifully for both your reception and your photos, even with the unexpected rain. Your comments about our team’s warm hospitality, attention to detail, and care throughout the evening will be proudly shared with everyone involved. It was an honour to host such an important occasion for you, and we’re thrilled that the experience felt relaxed, welcoming, and personal. Thank you again for choosing to celebrate with us and for recommending us as a venue for intimate receptions. We hope to welcome you back again in the future for another special occasion and stay. Kind regards, Will, Duty Manager

Response from the property

Dear Sarah, Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the view, the pool, and the range of alcohol-free drink options during your stay. That said, I’m really sorry to learn that your experience didn’t meet expectations, particularly regarding housekeeping. The issues you described on arrival and the delays in replenishing amenities are not the standard we aim to provide, and I understand how frustrating that must have been. Your comments have been shared with our housekeeping team so we can address these gaps and improve our consistency. We also appreciate your honest feedback on value for money. It’s important to us that guests feel their stay is worthwhile, and we’ll take this into consideration as we continue to improve our overall offering. Thank you again for your feedback—it helps us do better. We hope to have the opportunity to provide you with a much smoother and more enjoyable experience in the future. We look forward to your return in the future, Kind regards, Will, Duty Manager

Response from the property

Dear Kimmy, Thank you so much for your beautiful review. We’re absolutely delighted to hear that you had such a wonderful stay with us at Ovolo Woolloomooloo. It’s fantastic to know our team made such a positive impression from the moment you arrived. We take great pride in delivering warm, attentive service, so your kind words truly mean a lot to us. We’re also thrilled that you loved your room, the waterfront views, and the thoughtful touches throughout your stay. We couldn’t agree more about the buffet breakfast — we’re so pleased you enjoyed the variety and quality on offer each morning. And of course, our location by the harbour really does make exploring Sydney extra special. Thank you again for your recommendation and for taking the time to share your experience. We can’t wait to welcome you back for another memorable stay soon. Kind regards, Will, Duty Manager