The Sebel Quay West Suites Sydney

Response from the property

Dear 김하연, Thank you for sharing such a beautiful review of your stay at our hotel. We are delighted to hear that your visit to Sydney for your parents’ 30th wedding anniversary was so memorable, and that our team was able to contribute to such a special occasion. It is wonderful to know that the early check-in was appreciated and that your room, along with the stunning views, exceeded your expectations. We are especially pleased to read your kind words about Benjamin. His friendliness, professionalism, and thoughtful assistance with your luggage and photographs clearly made a meaningful difference to your experience, and we will be sure to share your recognition with him. Thank you again for choosing to stay with us and for your heartfelt recommendation. We look forward to welcoming you and your family back for another memorable visit to Sydney. Sincerely, James Ferguson General Manager

Response from the property

Dear Khaled, Thank you so much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We always aim to create a truly welcoming and memorable experience for our guests, so I was absolutely delighted to read that you loved our location and that our team took such good care of you with their friendly and kind service. At the same time, I am genuinely sorry that we didn't quite hit the mark in meeting all of your expectations during this visit. Please be assured that I have shared your comments with our team for their review and to address these concerns raised so we improve our guest experience moving forward. We genuinely value your feedback and hope we’ll have the opportunity to welcome you back for a much more enjoyable stay in the future. Warm regards, James Ferguson General Manager

Response from the property

Dear Pete, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Chao as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you found our location a positive, our views were memorable and that interactions with our teams have left a lasting impression. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Response from the property

Dear Amy, Thank you very much for your wonderful feedback. We are delighted to hear that your 2nd stay with us was such a memorable one, and that your family enjoyed the spectacular harbour views from your two-bedroom apartment. It is especially lovely to know that the experience lived up to the expectations you had shared over the years. We are pleased that you found the apartment spacious, well appointed, and comfortable, and that your children enjoyed the pool. It is also great to hear your kind recognition of our reception team for their courteous and helpful service. At the same time, we appreciate your comments regarding areas that are beginning to show some signs of age. Your feedback has been noted as part of our ongoing review and improvement of the property. Thank you again for your continued support. We look forward to welcoming you and your family back for another wonderful stay. Sincerely, James Ferguson General Manager

Response from the property

Dear Charmaine, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you found our apartments spacious, the location a great spot for your family, you were able to enjoy the leisure area at the property with them and that our teams have left positive impression with their interactions. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards,
 James Ferguson
 General Manager

Response from the property

Dear Taj, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our concierge team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you found our apartments spacious and large, were able to enjoy our leisure area and that our food and beverage offerings were brilliant. Please be assured I will share your housekeeping feedback with our team for their review, and we look forward to welcoming you back in the future. Warm regards, James Ferguson
 General Manager