Green World Sansui

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Amy C

2/5Google· 7 months ago

What's with the mosquitos in the lobby?! There were so many of them. The room we stayed in was okay. Not the cleanest but not overly dirty either. The shower was leaking so the rest of the bathroom floor gets wet whenever we take a shower. Since there's no dehumidying function in the HVAC system, the floor stays wet. The hotel location is great, close to metro and bus lines. There's a traditional market and night market around the corner.

TM

Trip.com Member

2.2/5Trip.com· 11 months ago

Subject: Formal Complaint & Request for Refund To Whom It May Concern,I am writing to formally express my dissatisfaction with my recent stay at Green World Hotel from November 15 to 17, 2025 (Room #807). My concerns relate to undisclosed charges, misleading advertising, poor cleanliness, and unsatisfactory customer service. I request a prompt explanation and resolution.First, I was quoted a rate through Trip.com that appeared reasonable for the advertised amenities. However, upon check-in and review of my final bill I found additional charges that were neither disclosed nor justified. Please provide a detailed breakdown of all charges and reimburse any unwarranted fees.Second, the room provided was significantly smaller than depicted in your promotional materials. The advertisement photos—taken from angles that exaggerate space—gave the impression of a spacious, comfortable room. The room was narrow and difficult to use for storing personal belongings.Third, housekeeping was unacceptable: there were hairs on the floor from the previous guest, and the bed sheets were arranged carelessly and unprofessionally.Fourth, when I raised these issues at the front desk and politely asked whether I had been given the wrong room, the staff responded dismissively. I was told this was a transaction between Trip.com/***** and the hotel and instructed to contact *****, with the explanation that the hotel only received a portion of the payment. This attitude was unhelpful and not in line with basic customer service expectations.Finally, despite the high nightly rate, breakfast was not included. I had to walk more than ten minutes each morning to find food, which was both inconvenient and inconsistent with the level of service I expected.I respectfully request the following actions:･ A comprehensive itemized explanation of all charges and a refund for any unjustified fees.･ Clarification regarding the discrepancy between the advertised room size and the room provided, and a commitment to correct any misleading promotional material.･ Review and improvement of staff training and customer service protocols.･ A review of housekeeping procedures to ensure consistent cleanliness.･ Please respond within 14 days with your proposed resolution. If I do not receive a satisfactory response, I will escalate this complaint to Trip.com/***** and consider further consumer-protection options.Sincerely,*****************: ************************: **********Room #807 — Stayed November 15–17, 2025

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trojanlili

3/5Tripadvisor· 13 years ago

Located in the Zhongshan district, this small hotel has a nice remodeled lobby and breakfast dining area. It is located near wedding photography studios so if you are in Taipei for an early photo shoot, this is perfectly located just a couple storefronts from the famous Sophia photography studio. Our room is small, but it is clean and has a safe and refrigerator. We are on the 10th Floor, but we can still hear traffic noises at night so you may want to ask for an even higher floor room if you are a light sleeper. If you want higher end toiletries, you may wish to bring your own like we did as the ones provides at hotel are in little packets. It's conveniently located near eateries and convenient store. Ching Guan Night Market is around 6-8 minutes leisurely stroll from the hotel. Most guests here are Japanese tourist, and they are very polite. For breakfast, the hotel offers a delicious Taiwanese homemade breakfast buffet with perfectly cooked noodles and wide variety of dishes. If you want Western style breakfast, there's only toasts and coffee. There are also bakeries nearby such as the popular Florida Bakery with tasty macaron shaped sponge cakes at NT$135. Overall, this is a good choice for those on a budget and want to still be in a convenient location with a good complimentary breakfast buffet.

MD

M DP

4/5Google· 5 months ago

Nice clean rooms, friendly staff. Shower issue - can't stand up in shower. Have to hold shower head while taking shower. Will not attach to wall!

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yang Yang

1/5Google· 9 months ago

ROOMS: Too small and crowded. Feels like in HK Expensive for its room size SERVICE: reception counter is not friendly, I come to Tw almost every month. Trying different places. This is the worst service I got, you cannot also leave your luggage freely, they expect a 6pax who availed 3 rooms to just leave 2 luggages. Wth? Breakfast 5/10 Shower gel shampoo is 2in1 and worst quality Location is good. Near a bus stop. But not very near the metro.

張

張沁馨

1/5Google· a year ago

Title: Terrible service attitude – breakfast felt like being watched, staff hoarding food for themselves? We stayed at this hotel with four family members. The facilities and environment are indeed nice, but our entire experience was ruined during breakfast because of the staff’s shocking attitude. Breakfast dishes ran out early, vegetables were gone and never refilled, and the staff simply didn’t care. When we took some pork floss to go with our rice, a female staff member in a green uniform wearing glasses openly and loudly mocked us in front of other guests, saying: “I don’t know why there are so many people who love pork floss today!” This was extremely disrespectful and humiliating. Even worse, we later personally saw male and female staff using lunch boxes to pack up the remaining dishes and fruits for themselves. At the same time, they were discussing “which dishes ran out” and “who took too much.” We paid NT$200 per person for breakfast (NT$800 for four people), yet we were treated like we were being monitored while eating. If the staff cannot stand guests taking food, then don’t charge for breakfast and just keep it for themselves! To make things worse, breakfast service ends at 9:00 a.m., but the staff kept pushing us to finish quickly long before that, repeatedly reminding us that they were about to “clean up and get off work.” Other hotels allow guests to finish their meals at their own pace even after service ends, but here we felt completely rushed, as if we were unwelcome. We left angry and disappointed. The hotel’s hardware is beautiful, but the staff’s mindset is completely wrong. It even strongly feels like the reason dishes were not refilled was simply because the staff wanted to keep the leftovers for themselves or their families. We strongly suggest the owner check the security camera footage from the breakfast shift that day. You will clearly see what your employees were doing and how they treated paying guests. If you ever wonder why this hotel’s business isn’t doing well, look no further – this kind of staff attitude is the root cause.

TM

Trip.com Member

3.5/5Trip.com· 6 months ago

The hotel is in a great location, with plenty of food options nearby. It is also conveniently close to the MRT station, making it easy to get around.

JY

J Y

4/5Google· Edited 2 years ago

3 adults booked and provided with 1 double and 1 single bed for 5nights. Cleaning done only once as noted; while we asked for the "cleaning" request on the door wall, the cleaning service was not offered. The amenities are self-service from the frontdesk. We stayed for 5 nights with the breakfast included, paying about 900 USD for 3 adults. Breakfast was not as attractive as I expected for this price. A few Taiwanese food are changing everyday with very limited varieties in dishes basically. The chubby man manager keeps watching the customers eating. Frontdesk staff are overall friendly. The woman manager is multilingual and thus helpful. Location: 5 mins from airport Limousin bus stop, public bus statations are also nearby. From Taiwan main station, it will take about 40 mins on foot.