The Riviera Hotel Taipei

5

559raymondc

5/5Tripadvisor· 2 months ago

Stayed one night here. Absolutely loved it. This hotel has serious charm and I mean it in a good way. You walk in and are ported to the 1940s where people dress to impress and everything is formal and beautiful. I checked in and went to the bakery and got 2 pieces of pound cake. Went to my room, ate them, and walked back and got 2 more pound cakes. Very delicious. The room was also very nice. Loved the headboard of the bed. The electrical outlets were in very convenient locations and no looking for the light switches to turn off the lights. They were exactly where you expected to find them. Loved how the hotel had a tea pot and the tea kettle was very cute. The sound proofing was also very good. Definitely will be back.

JB

Justin Broughton

5/5Google· 3 months ago

4 star hotel that is more like a 5 star This was the best deal to service ratio we got in Taiwan. The rooms are nice, a bit dated, but clean and nothing was broken (as was my experience in Taipei at another hotel). Well decorated, cute, and spacious. The best part was the service - the concierge was incredibly helpful, more than any other hotel we stayed at during our trip. He recommended some niche things I wanted to do, took care of our bags since we arrived at 9AM, and sent us up silverware when I asked if there was any for us to borrow. 5/5, would definitely stay again.

TM

Trip.com Member

5/5Trip.com· 5 months ago

Totally impressed with the accommodation's. From the moment I arrived I was checked in by Shaq and with as many questions that I asked of him, he took the time and made my arrival to the area go much smoother. The staff treated you royally from opening doors, calling for elevators, to cleaning the room to a spotless level. There is no doubt I will return here, I just need to remind them to give me a room with a better view next time. It’s conveniently located within 10-15 minutes to two metro stops. Not to mention, uber runs in the area and is equally affordable.

J

jcZ4822GU

5/5Tripadvisor· 3 months ago

Using Agoda, I booked for a quiet room, executive suite, and notified that my check in time would be between 2300-2400, a logistics problem for most boutiques in Tapei, but not at all was this the case for this hotel! Everything I requested was not just met but met with service excellence. Dickson made my check in experience amazingly swift. His excellence was superb - I didn’t wait for anything more or less. The transaction literally took minutes and was very heartfelt and pleasant. When I got to my room, it was picture perfect with hidden gems of details, I am picky about clean rooms, and this room was spotless. Linens did not smell, no grime in random corners, even all the drawer amenities were in perfect order and spotless. Even though my window faced a flight path to a small airport, I did not hear a thing from the outside. Very well engineered. The hotel didn’t feel old, nor feel new but timeless. I enjoyed the room and the wifi so much, I was able to conduct my business meetings in perfect comfort. I was even able to order delivery and was very pleased that the uber eats rider came straight to my door within minutes to delivery some sundries I needed. This did create a problem, for me it became time. I explained this to the front desk officer of the day shift, Grace. Her name is befitting, as it was grace that I sought for a slightly later check out. Most East Asian hotels will not grant a modicum of it, especially if you’re from the south east asian bloc but not again the case with this hotel. Grace is a royal level brand ambassador, she gracefully granted the small extension I needed. I wasn’t rushed either by a pesky call from her office. I came out of my room refreshed and grateful for the experience. Impressions in hospitality are everything Dickson and Grace make for in the luxury hospitality industry. Everything a business traveler needs is perfectly close to the hotel 24/7. The location of this district made the drive from TPE T2 swift. The food and menu options were delicious. And this hotel is priced right. Now the only concerns I had were that the hotel is next to the flight path and occasionally the room did smell of jet fuel which gave me a slight headache. Tolerable for a businessman who frequents hotels but maybe of a concern for families with children. Other than that small issue, this hotel and its people make the five star category. I’ve stayed at the global hotel chains and have accumulated status with them over the years, but given what I’ve experienced with this brand, I have to come back and try it more: truly an aesthetic gem.

J

jennywY4974AZ

1/5Tripadvisor· 2 months ago

Rating: 1/5 stars|Title: 6-Night Stay Ruined by Poor Staff Attitude I stayed 6 nights at The Riviera Hotel, Taipei, Zhongshan District and unfortunately the experience was very disappointing. The main issues were with the staff:| 1. Front Desk: Check-in staff were unmotivated and gave very poor assistance. Felt like they didn’t want to be there.| 2. Coffee Bar: Staff were indifferent and slow. No enthusiasm for customer service.| 3. Hotel Cake Shop: A staff member named Verna was rude, arrogant, and dismissive to customers.|4. Rooms water pressure very very low. For the price I paid, I expected much better hospitality. The service I received made the stay unpleasant. I have already emailed management and hope they address this. I would not recommend this hotel until staff training improves.

ET

Evan Tarrh

5/5Google· 6 months ago

The hotel is clean and peaceful, and service is great. The area is relatively quiet, but still has great access to food and things to do (rose garden!). Reasonable access to subway. The fried chicken is surprisingly good, as is the breakfast. We would definitely come back!

5

50hml

5/5Tripadvisor· a month ago

On 4 Sept morning , it’s raining quite heavily and I try to get a taxis from 8.30am but no available even I up the extra fare by NT300, seeking the front desk staff and manager ‘s help , they manage to arrange and re route the hotel van to drive 2 Japanese to their office first and then me to my meeting place which I am only 10 minutes late for a very important meeting . The front desk lady staff also advise me to advance book my taxis for Saturday morning trip to airport , just in case it’s rain, will be very difficult to get a taxis. I really appreciate the hotel staffs effort by going extra Mile to service their guests. I am a regular guest whenever I come to Taipei for business trip and will continue to stay in this hotel.

V

V7917IIterryp

5/5Tripadvisor· 2 months ago

A wonderful and very helpful staffs especially Lourraine, Claire, Wilson & Daniel . I ate two night at the Mediterranean restaurant , excellent service. Breakfast |Is outstanding. Can't ask for anything more. The best hotel in Taipei. I love it very much.