The Setai Tel Aviv

JC

Jacqueline C

1/5Google· 2 months ago

I booked a spa day for my boyfriend and me, and despite the hotel’s beautiful design, the experience was shockingly poor. From the moment we arrived, the service was unacceptable. We were greeted rudely at the spa, several lockers didn’t work, and despite repeatedly asking for help, no one assisted us. Our massage also ended about 10 minutes earlier than the treatment we had paid for. Lunch was just as disappointing. Dirty tables with leftover food were left uncleared for long periods while birds were eating from them. Staff did not offer any assistance whatsoever, and even when we specifically asked for help or requested towels by the pool, nothing happened. To make matters worse, additional charges were also added to our bill that had to be corrected. For a five-star hotel charging premium prices, this level of service is simply unacceptable. I’ve stayed at many luxury hotels in Tel Aviv, and this was by far one of the worst service experiences I’ve had. I would not recommend this hotel, especially to international visitors. There are far better options in Israel that actually deliver the level of service you pay for.

EE

Einat Erlich

1/5Google· 2 months ago

If you’re coming from out of Israel to stay in this hotel, you have to take into consideration that the location is not the best although it’s on the beach front The out side of the hotel doesn’t feel very safe and especially at night time when you’re coming back to the hotel and there is no parking in the hotel I was sure there is going to be a parking and the elevator for the parking wasn’t in order the whole entire time that I was there The people that stays in the hotel, especially over the weekend are not the highly society people that you used to see on high-level hotels take it into consideration The hotel is very beautiful. The beds are very comfortable. It’s very quiet. The breakfast was beautiful and delicious. The people who works at the hotel are very nice, but this is something that you can find in any hotel in Tel Aviv and you don’t need to see around your self when you’re coming to a weekend people that you see on the news with bad reputation. The pools are very tiny compared to the pictures if you put together eight people in the pool, it feels very crowded compared to the people that are staying over the weekend in the hotel. There is not enough space at the pool not for the beds lounge you had to take from other places chairs in order to sit next to the pool because there is not enough beds or chairs and there is not enough space in the pool. There is too many people compared to the pool space. Overall, it’s nice to come back for the breakfast and maybe for the spa for a few hours to this kind of a hotel but I’m not gonna recommend you to come and stay For someone Who stayed in the hotel in the past in other location in the world I have to say they need to work on it

M

michmichb841

5/5Tripadvisor· 2 months ago

The location is amazing—Jaffa is absolutely beautiful. The hotel itself is also stunning. As soon as you step inside, you immediately feel relaxed, as though you have stepped into another place and another era. That said, we did have a few issues during our stay. First, although the hotel advertises parking, when we arrived the parking lift was not working and there was no valet parking available. We therefore had to find alternative parking and walk quite a distance to the hotel in the heat of the day. When we left, we had to drag our luggage all the way back to the parking area, which was not particularly pleasant in the heat. On our first evening, before leaving for dinner, I asked if our towels could be replaced with clean ones. For some reason, there is no room turndown service, which I would normally expect in a luxury hotel. When we returned from dinner and I wanted to take another shower, the bathroom was exactly as we had left it and we still had no clean towels. I asked someone at reception to send towels to our room. He said he would arrange it, but unfortunately, they never arrived. The pool was another disappointment. We did not come to the hotel specifically to sit by the pool—we wanted to explore and sightsee—but had we wanted to spend time there, it would not have been very relaxing. It was extremely crowded and loud, and we actually decided not even to have a drink there. I do understand, however, that this is not necessarily the hotel's fault, as the pool area is quite small. One morning, I asked if it would be possible to have some watermelon packed for us to take with us, picnic-style. I spoke with room service and another department, but unfortunately nobody was able to simply say, “Of course, we will arrange that for you.” In other five-star hotels, this kind of small gesture—going out of their way to please the guest—is often part of the experience. Having said all of that, there were also many things we absolutely loved. The spa was one of my favourite parts of the hotel. Both of the treatments we had were amazing, and the spa staff were exceptionally kind and welcoming. The hotel itself is beautiful and extremely clean, and the breakfast was excellent. The staff in the breakfast room were also wonderful—friendly, attentive and genuinely nice. The rooftop restaurant had a great atmosphere and good food, and was another highlight of our stay. Overall, we wanted a short break in Israel instead of travelling abroad and getting on a plane, and in that sense, the hotel gave us exactly what we were looking for. Despite the few service issues, I truly loved the experience and the atmosphere of this beautiful hotel. I will definitely be back.

LT

Liat Tayree

5/5Google· 2 months ago

A truly exceptional hotel with a unique and breathtaking design. The beautifully preserved Ottoman-era building gives the property a distinctive charm, while maintaining a luxurious and elegant atmosphere. It is the perfect place to relax, with stunning views overlooking Jaffa and the sea. The staff were welcoming, attentive, and always happy to help. The breakfast was delicious, fresh, and offered a wide variety of options. The rooms were spotless, stylish, and very comfortable.

D

dimsumchef

3/5Tripadvisor· 2 months ago

On the positive side, the hotel is gorgeous. The room was nice and clean and their breakfast is first class. However, i do not expect to be back. Some examples: There was no parking available in the hotel (probably full) and there is no spot to park even for a minute to unload. They directed me (shouting at me from 5-10 yards) away to park at the flea market's parking which is only a few minutes walk but absolutely filthy. I suggest a valet service. |We had a quick lunch at the Mediterranean restaurant only to find awful food with even worse service. Who serves a Caesar salad with warm lettuce? when we arrived I asked the the empty eyed waitress to clean our table. she took a napkin from another table, and wiped the crumbs to the floor. No one asked how was the food. I guess, they knew. |Loud music played until midnight. |People walk the lobby in bathing suits. |So while the hotel is beautiful, the service leaves a lot to be desired and the value for money is not good.

BP

Bar Peretz

5/5Google· 3 months ago

Could not have been a better and welcoming experience. Specifically, Alex he has made this trip so much better and Adrian took care of us from A-to-Z. Definitely recommend staying here. The hospitality and service and quality is the best of the best. Definitely going to stay here again the next time I’m in Tel Aviv.

LV

Laeti L Vds

1/5Google· 3 months ago

Very disappointing spa experience at The Setai Tel Aviv. For a €160 massage in a luxury hotel, I expected a completely different level of service. There was no welcome or explanation when I arrived. I waited over 15 minutes before having to ask where I was supposed to go, while the receptionist seemed more interested in her phone than the guests. The therapist was polite, but the massage was rushed and rough from start to finish. Nothing felt relaxing, the room was poorly soundproofed, and the session ended with a simple "Finish, thank you." This was money wasted. A luxury hotel should offer a luxury spa experience. Management should seriously review both the reception process and the quality of the treatments.

JA

Jane Ash

4/5Google· a month ago

The hotel is absolutely beautiful, with stunning interior design. The front desk staff were okay, but nothing beyond that. It was a little difficult to navigate and find our room, and we had to ask for directions twice. The room itself was lovely and very comfortable, but the air conditioning was quite noisy. Overall, a beautiful, high-end hotel with a few small things that could be improved.