The St. Regis Toronto

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L6155JXmatthewt

5/5Tripadvisor· a month ago

Stayed for 4 days at this hotel in the financial district of Toronto. Upon the first contact with the hotel, Kevin was an absolute champion (help with bags, directions, restaurants etc) over the course of our visit. Alistair was also incredibly helpful and kind with all of our questions, directions, advice etc. These are great ambassadors of your hotel. Dined at Louis Louis for the entertainment value. The room was spacious and amenities were what you expect from a 5 star hotel. Bed was super comfortable, AC was unobtrusive, drapes blocked light and the room just worked well. Shower and bathroom area nicely appointed, if slightly dated, but because the fixtures were such good quality I’d have a hard time updating them! The only slight nit pick at the hotel was that the concierge might need some attention as it was hard to get someone to do things we thought were easy. Notwithstanding, we’ll be back at this hotel in the future. The last point I’ll make is that I left my phone in the room after we checked out and the hotel was very professional in how they handled the return of my phone. I can say returns at many other hotels have not gone well at all.

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Trip.com Member

4.7/5Trip.com· 7 months ago

The hotel is located downtown Toronto. Super close to the CF centre mall. The rooftop restaurant are amazing. 10 out of 10 really delicious. Staffs were helpful and super friendly. Unfortunately there aren't much supermarkets or convenience stores near by or open late.

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Dayter

3/5Tripadvisor· 2 months ago

I originally wasn’t going to post a review. The hotel itself is very nice, the food was excellent, and the food-service staff were genuinely great. I figured some of the other issues were simply isolated service mistakes. What changed my mind was what happened afterward. During our stay, I had interactions with numerous employees in both the front desk and spa departments. Afterward, both the front desk manager and the spa manager reached out to address the concerns — and both addressed their correspondence to “Ms. Dayter.” At that point, it became difficult to view the problems we experienced as isolated mistakes. Something as simple as checking my guest profile would show that it is Mr. Dayter, especially considering I had already stayed at the property and interacted with multiple members of the staff. Ilya is also one of the most common male names in Russia. Turn on a random hockey game or look at the leadership of many major technology companies and you have a decent chance of finding a male Ilya. It was particularly ironic after hearing the concierge enthusiastically talk about how diverse Toronto is. Mistakes happen. But when managers are specifically reaching out to address concerns about service and still cannot take a few seconds to check a guest profile, it starts to explain why the same lack of attention seems to filter down through the departments. The hot tub was a perfect example. It appeared to be overfilled daily to the point that the drains could barely keep up. More importantly, the water was unbearably hot. We ended up sitting on the step because it was too hot to comfortably sit in the water, and two other groups of families cut their time short for the same reason. When we raised the concern, staff immediately reassured us that the temperature was normal — before anyone had even bothered to check it. That was probably the best summary of the service experience: rather than taking a guest concern seriously and verifying it, the immediate response was simply that everything was fine. It comes across less like an occasional mistake and more like laziness and a lack of attention to detail. And when even management demonstrates the same behavior, it is unfortunately not difficult to understand why it exists among the staff. That is what makes this review frustrating, because the property itself has a lot going for it. Great hotel, great food, and excellent food service — but unfortunately too much carelessness, indifference, and laziness from other parts of the staff to deliver the level of experience you would expect from a hotel of this caliber.

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Thivian Vandeyar

5/5Google· a month ago

Favourite hotel in the city. Your Marriot status can get you some great upgrades. The staff really try to make sure you are happy. Valets are great, and personable Our kids love the pool and hot tub. It's perfect for a hotel If I critize anything and it's a stretch I would say the cocktail curation at Louis Louis needs to step up a notch. I will drop $25-30 on something well crafted but on this trip I've had 4 selections and all were kinda of drab, either unbalanced or diluted. Even a simple Manhattan was pretty flat (for what you are paying and the whole scene that is Louis Louis)

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ledezmacjl

5/5Tripadvisor· 5 months ago

Had stayed here in October for World Series and had wonderful stay. We had arrived on red-eye on Saturday morning and Jack, at front desk, was empathetic to our plight checked us in (truth be told we had tried Your24 and did not get it due to craziness of World Series so we had made reservation for Friday and Saturday night) and we went into our nice upgraded room. Akmed the bellman was friendly and helpful. We had an amazing dinner at Louix Louis before the Saturday World Series Game 2 game and then came back for a night cap at wonderful slick bar. Wonderful time! We had such a great time that we elected to stay here for one night before we had our noon flight back to USA. Alastair was the bellman who brought up our luggage and was pleasant. We were upgraded to beautiful room 2813 (a suite) and once again had great stay. We stopped by the beautiful 31st floor bar/restaurant Louix Louis and had pre-dinner drink. Leah the bartender was friendly and attentive. Overall an amazing stay and highly recommend. Had breakfast at Louix Louis and service once again was top-notch. For elite members you get a $31 credit per person which is great. You can get a Canadian breakfast which gives you basics (eggs, potatoes, juice, coffee, and bread etc) for $31 CAD. There are other great options on the menu so you arent obligated to eat only that. Overall amazing stay and highly recommend!

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tracieb603

2/5Tripadvisor· 3 months ago

We love St Regis and this was our first time at this location. It's beautifully ornate and the location was great. Having said that, we were terribly disappointed in their handling of the temperature issue in our suite. The bedroom was very hot and we asked for a fan and attempted to service the unit. For 4 nights, we slept uncomfortably due the room temperature. We also ordered room service that was subpar and we didn't eat it. When we checked out, we were told the manager wanted to speak with us, but was unavailable. We were assured that they would contact us and send the folio by email. We never received it nor a call from the manager. We've called three times and left messages to no avail, and we checked out June 29th. For an organization that prides itself on service, this one missed the bar.

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duaneg2024

5/5Tripadvisor· 4 months ago

Amazing experience. The staff are incredible—professional, welcoming, and attentive from start to finish. A special shoutout to Mark at the front desk, who went above and beyond to make us feel welcome and ensure everything ran smoothly. The service throughout the hotel was top-notch, and the overall experience exceeded expectations. Highly recommend and look forward to returning.

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Alfonsusblack

5/5Tripadvisor· 5 months ago

We had a first class experience at St Regis. Stayed three nights in a deluxe room with views of the city and lake. Room was large, modern and very tastefully finished to a high standard. Staff are so attentive, friendly and polite. Top floor bar has great atmosphere. Location is central with quick access to really good restaurants. Thoroughly recommend.