Mercure Warszawa Centrum

MF

Marius Florea

4/5Google· a month ago

A classic in his hotel chain! The hotel location is perfect. Next to the best mall in Warsaw, which is connected to the central train station. Room was clean and tidy! You have filtered water at the dispenser in the hallway and a carafe in the room, if you need it. Offcourse they provide towels and cosmetics. The breakfast buffet is large and, while it’s the same every day, there are many options. There is something for everyone.

NZ

Nir Z

3/5Google· 4 months ago

​If you are traveling for business or need a functional room, you might want to think twice. I booked a room with a large bed, but upon arrival, I was given two separate twin beds instead. When I asked to change rooms, the front desk informed me that the hotel was completely full and no swap was possible. ​The room itself has a serious layout issue: there is absolutely no proper place to hang clothes. If you are traveling with suits or button-down shirts, be prepared to live out of your suitcase. The only option is a tiny external rack sitting directly above the coffee station. Honestly, they could have at least provided a piece of string to stretch across the room so I could hang my clothes myself. To top it off, the air conditioning was incredibly frustrating—it didn't actually cool the room down, it just made a lot of noise. Apparently, all the rooms in this hotel lack proper closets/wardrobes. The safe small for a laptop. ​That being said, the only saving grace of this property is its location. It is hands-down the best location in the city, making it easy to get around. However, given the lack of basic room amenities and comfort, the location alone doesn't entirely justify the frustrating stay

IL

iris Lee

1/5Google· 2 months ago

Dear Mercure Warszawa Centrum Management Team, I am writing to make a formal complaint regarding the way we were treated by a member of your staff in the hotel lobby this morning. We arrived at the hotel at around 5:00 a.m. after travelling to Warsaw. We fully understood that this was far too early for check-in. Your front desk staff informed us that there were no rooms available for early check-in and that the earliest possible check-in time would be around 3:00 p.m. We completely accepted this and did not insist on being given a room. As we were exhausted from travelling, we decided to sit quietly in the lobby for a few hours before leaving the hotel at around 9:00 a.m. to start our day. Two female members of our group were sitting on the sofas in the lobby area. At no point did any of us lie down on the sofas or treat the lobby as if it were a bedroom. We were simply sitting there, and because we were extremely tired, some of us briefly fell asleep while remaining seated. At approximately 8:00 a.m., a male staff member with short hair, wearing black, approached us and asked whether we were hotel guests. We explained that of course we were guests and that we were simply waiting until later because the front desk had already told us that no room was currently available. He then told us that sleeping was not allowed in the lobby. Although we found this somewhat uncomfortable, we understood the point and remained seated. However, approximately five minutes later, the same staff member approached us again and repeated that “this is not a room” and that we were not allowed to sleep there. This second interaction made us feel extremely unwelcome and disrespected. We would like to make it very clear that we never expected the hotel to provide us with a room before the official check-in time. We understood the hotel’s policy from the beginning. However, we do not understand why registered guests who arrived early after a long journey were not even permitted to sit quietly in the lobby while waiting. None of us was lying down. We were not causing any disturbance, making noise, blocking the lobby, or behaving inappropriately. We were simply exhausted travellers sitting on the sofas provided in the hotel’s lobby. Being approached repeatedly in this manner made us feel as though we were being treated as people who did not belong in the hotel, despite having a reservation and having already explained our situation. We chose Mercure expecting a reasonable standard of hospitality and professionalism. We certainly did not expect special treatment or an exception to the check-in policy, but we did expect to be treated with basic courtesy and respect. I would therefore appreciate an explanation from the hotel management regarding the following: 1. Is it genuinely the hotel’s policy that guests with a valid reservation who arrive before check-in are not permitted to sit and rest in the lobby if they happen to fall asleep while remaining seated? 2. If this is an official policy, could you please clarify where this policy is communicated to guests? 3. If it is not an official policy, I would appreciate the hotel addressing the manner in which this staff member communicated with us. We would appreciate a formal response from the management regarding this incident.

A

AnywhereButNJ

5/5Tripadvisor· 5 months ago

This is a very large and modern hotel very close to the main train station in Warsaw and the Palace of Culture and Science. It is a very long walk (about 40 minutes) to Warsaw Old Town and many of the more famous tourist sights. So if you primarily want to see the sights there you should book a closer hotel. This area is a more modern area of Warsaw. Much less touristy. Lots of banks and businesses. The hotel is clean and the rooms are quite nice. There is a large bar and restaurant in the hotel that was reasonably priced. However due to the large size of the hotel it does have that corporate feel. Since it probably mainly supports visiting business people this appropriate. Overall a pleasant stay. Just too far from the things I wanted to see. That is my fault for not noticing sooner.

DP

Dawn P.

0.5/5TrustYou· a month ago

There was nothing wrong with the hotel or staff barring the toilet you had to hold in to get it to flush. However on getting our drinks on Sunday we had terrible service from Natalia, she was very abrupt, told my sister to wait to be served as she was busy, my sister hadn’t said a word and certainly wasn’t complaining. Our drinks arrived and one was wrong, it was some kind of lemon drink. I went back to the bar and said it was wrong, to be told I had ordered it incorrectly. I know I definitely didn’t order a lemon drink! When the new drink was poured the glass was slammed down in front of of me, the Bacardi was thrown into the glass half of which ended up on the bar and luckily missed me. It was terrible service. I made a complaint at reception to be told that no one was in, and that I could speak to reception in the morning. I spoke to reception in the morning who didn’t want to know and said speak to the manger of the restaurant. I walked down and spoke to Kamil, he asked me to come back later I did so four hours later when we came back in for a while. He had no further news and asked me to come back again. There was no way I was doing that firstly I was on holiday and secondly it’s not up to me to chase for an answer to a complaint. I havent heard a word from you, I am extremely dissatisfied and disappointed in your lack of service. If you don’t respond to this I will contact head office with the above.

AB

Agnieszka Byzdra

5/5Google· 7 months ago

A Fantastic Stay in the Perfect Location! This hotel is an absolute gem, starting with its excellent location. It is incredibly convenient—just a short, easy walk to the train station, making arrival and departure a breeze. You are also perfectly situated within walking distance of a fantastic shopping center and a great variety of local restaurants, putting everything you need right at your fingertips. The property itself is beautifully modern and spotlessly clean. From the moment you walk through the doors, you can feel the genuinely good vibes and welcoming atmosphere. The dining space is beautifully designed, and the food is simply outstanding. Highly recommend this place!

KB

Katherine Barra

5/5Google· 5 months ago

Very close to Warszawa Centralna, it took me only 5-7 minutes walking to reach my platform. Overall, the hotel is clean, the rooms are acoustically isolated, and they have nice curtains. It has a fitness room which includes a hot tube. It’s a great place to rest in an excellent location.

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Tyler

3/5Google· 3 months ago

The rooms are clean, the hotel is nice and modern. The problem we had with our stay is that the hotel advertises air conditioning as a feature but then has the minimum temp set to 22 degrees. Room temp is 21, 22 is not air conditioning, especially when you are trying to sleep. When asked about the staff just said there was nothing they could do. Don't advertise a feature you don't provide. Apart from this, our stay was pleasant.