Grand Hyatt Washington

AC

April Copeland

3/5Google· 3 weeks ago

3 stars due to the level of cleanliness. This was my second time staying at the Grand Hyatt in Washington, DC, and unfortunately, cleanliness has been an issue during both visits. I arrived late and the check-in host was very nice and provided good customer service. However, when I arrived at my room, I was disappointed to find dirty sheets and hair throughout the floor. The room also faced the street, and the noise from traffic, cars, and people outside was very noticeable. I brought the cleanliness concerns to the staff’s attention, and they were accommodating and allowed me to switch to another room. However, during my first stay, I also experienced cleanliness issues, including visible white stains on the mirror and hair in the room. Having similar issues occur again is disappointing, especially since I had previously brought these concerns to the staff’s attention. While the staff was responsive and accommodating, it does not seem that much improvement has been made in the hotel’s overall cleanliness standards. The hotel itself is nice, and the customer service was good, but cleanliness needs significant improvement. I would also recommend better soundproofing for rooms facing the street, as the outside noise was quite disruptive. Overall, I appreciate the staff’s friendliness and willingness to address my concerns. However, recurring cleanliness issues have affected my experience, and I expected better, especially from a hotel of this caliber. I hope management takes this feedback seriously and implements more consistent cleaning and room inspection procedures to improve the guest experience.

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Alessandro Tarducci

5/5Google· 3 weeks ago

I stayed at this hotel for two nights and had a very positive experience. The room was clean and comfortable, and the breakfast was excellent. I had a minor issue during my stay, but it was promptly resolved with great kindness and professionalism by Campbell at the front desk. Thank you to him for being so helpful and attentive!

QW

Quentin Wiest

3/5Google· 3 weeks ago

TV doesn’t work. Guest services doesn’t pick up the phone. The Club doesn’t have enough seats to accommodate everyone with Club access. The room is small and doesn’t have basic amenities like a luggage rack. At the same time, all of the staff I’ve interacted with have been very nice and accommodating. The location next to Metro Center is certainly convenient. The lobby is nice. Overall, it’s a bit of a disappointment. It could be great, but our stay has missed the mark.

KM

Kent McCorkle

2/5Google· 3 months ago

We stayed at the Grand Hyatt Washington from July 1-7 and had two rooms during a major heat wave. I am a Hyatt Globalist and have been very loyal to the Hyatt brand, including many stays at Hyatt properties around the world. Because of that, I have generally come to expect a high level of service, comfort, and consistency from Hyatt, especially from a Grand Hyatt property. Unfortunately, this stay fell well below those expectations. One of our rooms was fine, but the other was continually warm and uncomfortable. After long, hot days outside, there was no relief when returning to the room, and I woke up sweating every night. The thermostat was set at the lowest limit, 65 degrees, but the room still would not cool below about 72-74 degrees, even with the curtains closed all day. This was clearly not just a building-wide limitation because our other room cooled properly and even had to have the AC turned off at times. We reported the issue on July 3, but the room remained hot. We reported it again on July 6, and someone lowered the thermostat minimum to 60 degrees, which helped somewhat, but by then we were leaving the next day. I appreciate that someone eventually tried to help, but it was frustrating that the issue affected most of our stay and was not resolved sooner. The club lounge experience was also very disappointing, especially compared with our recent stays at Grand Hyatt Seoul and Grand Hyatt Incheon, where the service and food were excellent. At Grand Hyatt Washington, the club food was mediocre and frequently ran out without being replaced. During 100+ degree weather, the bottled water refrigerator was empty and there was no one around to help. The food in general did not feel especially fresh; most items seemed premade and simply set out. For example, the crackers and bread were very stale, with the crackers soft and crumbly. When I asked for fresh crackers, I was told they were all the same because the trays were just covered in plastic wrap. Similarly, a caprese salad ran out and I was told they only bring out one platter. These are just examples, but they reflected the overall lounge experience: limited replenishment, limited freshness, and very little staff attention. The hotel and lounge also did not seem well maintained during service. The trashcan near the main hotel entrance was overflowing, which was not a very welcoming first impression. In the lounge, there were stacks of dirty dishes on tables and near the trash area, and no one appeared to be cleaning or monitoring the space closely. Overall, this was not the level of experience I expected as a Hyatt Globalist or as someone who is very loyal to the brand. The location was convenient, and one of our rooms was fine, but the unresolved room temperature issue and the poor club lounge experience made the stay disappointing.

JR

Jagadeesh Rahul

3/5Google· 3 months ago

This was our first time in DC, and we chose to stay at the Hyatt because it was conveniently located in the heart of the city, making it easy to access all the attractions within a 15-minute walk. Additionally, the hotel was connected to the Metro Central Station, which was a huge plus since we could easily access the metro from the property. The service at the Hyatt was excellent, and we were able to check in early despite the busy 4th of July weekend. Our three-night stay was from July 3rd to 6th. The front desk staff was kind and helpful, and they even upgraded our room to a room with a great view. The room itself was cozy and well-maintained. It was well-furnished and immaculate, and the bed was comfortable. There was also a big TV in the room, and we had access to other utilities like a swimming pool and a gym. There were also a few restaurants and Starbucks within walking distance of the hotel. However, there were a few downsides to our stay. First, we didn’t receive a complimentary breakfast, which was mentioned during the booking process. For this visit, I would have expected some basic breakfast menus. Second, we received a $15 credit to be used within the hotel, but we couldn’t use it anywhere, including the gift shops. We had to buy only their pastries. Third, the ice machine on our floor was broken for all three nights we stayed. The temperature was over 100 degrees on the 4th of July weekend, so it was especially inconvenient. Fortunately, the lobby provided complimentary water bottles. Fourth, the TV in our room had Chromecast, but it didn’t work as we needed it. It turned out that the front desk staff had registered our information incorrectly, which messed up our WiFi and Chromecast access. Finally, to top it all off, I had a major lift accident on the midnight of July 4th. I was stuck in an elevator with 15+ people, and we had a hard time finding a solution to get out. The fire department had to rescue us. We had a mixed experience at the last day of our stay at this 4-star hotel. Despite the complimentary credits they gave us for the mishap, we felt it wasn’t enough to compensate for the inconvenience we had to go through.

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Charlotte Stevenson

3/5Google· 3 weeks ago

Pros: good value, good amenities and restaurants options, great location, spectacular housekeeping Cons: service left something to be desired, pillows were so bad it was genuinely hard to sleep/stay asleep, left you wanting more (one example — I booked and paid for a higher floor room(better view)& a street view (vs atrium view) and were given neither. I went back to get it fixed and they found a room but that seemed like a huge oversight, just generally not a vibe or going above and beyond service wise) woken up several times by the outside in the morning and/or employees or guests in the halls. Rooms are small and close together. Their head of security was awesome though

TP

Teresa P

3/5Google· 3 weeks ago

Its a 3 star hotel, centrally located near Chinatown. Rooms are comfortable, bedding and bath products nice, but it does cater to conventions. So! No real coffee cups in the room, only paper for taking on yoor way. Pet peeve of mine. Im still getting used to basements in stores and escalators everywhere (Florida girl now) but it is centraly located and easy to navigate. Overall, fine for a weekend of sightseeing.

MJ

Merlyn Jacob

4/5Google· 2 months ago

The location is good. The hotel has a metro station close by so it was convenient. Starbucks in the foyer so that was helpful. Good eateries outside the hotel itself. Walkable to White House and other places. The staff were very friendly. The front entrance was closed due to some work being done when we visited. Otherwise good.