JW Marriott Washington, DC

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Robert Jernigan

5/5Google· 4 months ago

My wife and I recently stayed at the JW Marriott Washington, DC and thoroughly enjoyed our stay. The location is hard to beat, with easy access to many of the city's top attractions, including the White House, Smithsonian museums, and numerous monuments. Being able to walk to so many iconic sites made our visit much more enjoyable and convenient. The hotel was clean and well-maintained throughout and the staff was very friendly, professional and helpful. From check-in to departure, everyone we encountered provided excellent service and made us feel welcome. One of the things I appreciated most was how quiet our room was. After spending long days exploring the city, it was nice to return to a peaceful room where we could relax and get a good night's sleep. We also had a room on the southwest side of the hotel, which offered a great view of the Washington Monument and added to the overall experience. The hotel restaurant was convenient, although I found the prices to be on the high side compared to some nearby options. That said, the daily $17.50 destination charge credit helped to offset some of the cost and made dining at the hotel a little easier to justify. Overall, the JW Marriott Washington, DC offers an excellent combination of location, cleanliness, friendly service, and comfortable accommodations. If you're looking for a well-located hotel that puts you within easy reach of Washington's most popular attractions, this is a great choice. I would happily stay here again on a future visit.

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M. Venega

1/5Google· a month ago

I think the only good thing I can say about this JW is the location is good, other than that do not stay here if you’re looking for the same JW Standards as others. This is far the worst JW I ever experienced. The lounge food for Platinum members was horrible. They had cold scrambled eggs and hard cold bacon, that you wonder how long has been sitting there. The meats and cheese is just put out not under ice so it looks fresh, and the fruit was hard. Then the rooms is nothing special, it has thin walls like a budget hotel that you can hear anyone that is loud in the middle of the night or going past your room in the hallway. We were very unlucky as we had noisy loud people in the room next to us that were up all night! 2am they started arguing very loud, I had to call down stairs because it woke me up! Then I messaged the front desk in the morning to see if this was going to continue the next night. Unfortunately, it did and the front desk did nothing at all. I’m actually very disappointed I used one of my free nights and my points on this hotel. Definitely next hotel in DC will be different. Honestly if a platinum member is not pleased and had a awful nights rest, they should of refunded me back my points.

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Lorin

1/5Google· 4 months ago

I ordered DoorDash because the hotel was not serving food at the time, and despite offering to tip extra, I was told my order could not be brought to me. What was most disappointing was that the poor experience extended far beyond that issue. From the front desk staff all the way to management, the customer service was consistently rude and unhelpful. As a Platinum member, I travel frequently and have certain expectations for hospitality and professionalism. Unfortunately, this stay fell far below those standards. The staff came across as dismissive and unappreciative of their guests, and the overall experience left a very negative impression. I would strongly encourage others to consider staying elsewhere and using their loyalty points at a property that values its guests. I will not be returning to this hotel.I ordered DoorDash because the hotel was not serving food at the time, and despite offering to tip extra, I was told my order could not be brought to me. What was most disappointing was that the poor experience extended far beyond that issue. From the front desk staff all the way to management, the customer service was consistently rude and unhelpful. As a Platinum member, I travel frequently and have certain expectations for hospitality and professionalism. Unfortunately, this stay fell far below those standards. The staff came across as dismissive and unappreciative of their guests, and the overall experience left a very negative impression. I would strongly encourage others to consider staying elsewhere and using their loyalty points at a property that values its guests. I will not be returning to this hotel.

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meganbF7258DE

5/5Tripadvisor· 3 months ago

My family stayed in room 539. It was perfect! We could see the Washington Monument lit up and we could stay inside the cool room to watch the 4th of July fireworks. The room was very clean. The staff from housekeeping, front desk, restaurant staff, etc. were all very warm and friendly. A lot of them would high-five our kids (they dressed up/painted up for the 4th and walked around outside like Rocky). The only thing I wish different would be for the hotel to have a pool. But it is basically close to most things, so there was plenty to keep our kids busy. The kids (both boys aged 5 and 8) loved going back to the hotel and didn't complain at all about the hotel. It was a wonderful experience. I definitely recommend! Oh, also, the restaurant downstairs had a superb breakfast buffet to purchase. It was yummy and had plenty to choose from. The staff at the Market were friendly and they had the best iced mocha cafes.

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LGC

5/5JW Marriott Washington, DC· 6 years ago

The hotel is in a very convenient location for business ( and pleasure) in the DC downtown area. The lobby is gorgeous and inviting. The hotel staff are extremely welcoming and helpful. The ELEVATORS ... I love the elevators and the system it runs on making the wait time for an elevator almost zero ! The meeting rooms are very nice, the lobby bar and restaurant were also great. The breakfast buffet was perfection! The hotel is walking distance to many wonderful restaurants , which is so nice . The Guest rooms are clean and nicely decorated. The maids are very friendly, always greeting us as we come and go . The bed in our room was very comfortable. Slept so well! JW Marriott excellence!

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rowdyburns22

4/5Tripadvisor· 2 months ago

We recently stayed at the hotel while on vacation. Overall our experience was positive and I would recommend staying here. The hotel is located in a good location - in close proximity to the White House and National Mall. The hotel was very clean and showed no signs of wear and tear. Staff at the main entrance will quickly get you a cab anytime you need one. Housekeeping serviced the room each day. Our room was always clean. I do not really have anything negative to say. I suppose it would be nice if you got a few bottles of water each day. Tip - if you are staying for several days and want to buy water in bulk there is a CVS close by. I went to a Walgreens a little further away to buy a case and noticed the CVS after.

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Charity Jantzen

4/5Google· 2 months ago

This hotel is a whole vibe. The staff made me feel like a regular from the second I walked in—warm, welcoming, and zero snobby energy. The room was spotless, the turndown service was a nice flex, and everything felt polished. The location is clutch—walkable to fun spots and everywhere I needed to be for work. The key-card elevators are sleek, high-tech, and super secure. The restaurant and bar had great energy, and the food hit, but $24 for a drink is unhinged. Overall, a stylish, safe, and seriously fun stay.

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Milagros Tavares

5/5Google· 2 months ago

This hotel was the best. Not only was the room great but service was even better. The staff was super friendly and surprised my son for his birthday with some goodies. It’s also located in great area. We were walking distance to the major attractions and great restaurants.Thank to the front Desk for making our stay here a memorable one. Thank you to Jaqueline, Anisha, Sabit, Emily, Robyn, Sandy, and Mahi.