The Mayflower Hotel, Autograph Collection

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John Coulson

3/5Google· 2 weeks ago

This is a mixed review. We enjoyed the hotel and it has an absolutely beautiful lobby with very nice common spaces. The staff was also attentive and pleasant. Now for the concerns, small and large: We were given the wrong room at first and had to change. The furniture in our final room was dated and we had a strange couch that looked like something from a 24 year old's first apartment. Because of the way our room was situated, there was a wall between the bed area and seating area. The HVAC unit was in the seating area so there was a strange little exhaust fan in the wall to move air to the bed area. Unfortunately the fan did not work and was covered with dirt. 🤢 While check-in was quick, we were given the wrong room. (A handicap room overlooking HVAC units with a full or bed and a large conference/dining table) We had booked a king room. When we asked to change the staff was friendly and accommodating. This is a beautiful hotel with attentive staff, I'm just not sure it is everything you would expect of a premium property.

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rochesterroamer

2/5Tripadvisor· a month ago

I reserved a Deluxe One Bedroom Suite based on the lovely photos posted on the site. When I arrived in my room, it was pretty barren. The seating consisted of two loveseats pushed together to form an L-shape. It looked like a couple of frat bros were brought in to decorate. It had frat house/dance hall vibes. Everyone who entered the suite commented on how empty it felt. It was missing a table and two chairs, at least. The Mayflower Hotel's rooms are like going to an vacation rental that doesn't match the photos posted. Marriott should know better than to treat its guests like this. A few other items that I was surprised to find...the rooms have wall heating and a/c units which are noisy. I thought there would be a more advanced system. The bathroom next to the bedroom had no electrical outlet. That was a first. No electrical in a bathroom. The Mayflower Hotel has also eliminated room service. If you want food from the restaurant, you have to order it on an app and go down to the restaurant to pick it up. The app also doesn't tell you how long it will take or when it's ready. You just have to guess. Course the app still asks for 18%, 20% or 22% tip...um, why, I totally did all the work. All in all, I was pretty unimpressed with the hotel. Marriott needs to do much better. I wrote to the General Manager, and heard nothing back. So doesn't seem they care much what the guests think either.

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Odyssey60359721554

3/5Tripadvisor· 3 weeks ago

I just got back from a two night stay at this hotel for a work retreat. I was grateful that they had a room ready early for me as I had arrived quite early in the morning. The room was fine, perhaps a little dated. The bathroom lighting wasn’t great. It was generally clean but I did notice some odds and ends of trash left behind from prior guests. The bed was comfortable. The location is great- close to several Metro stations and walkable to many spots. The staff was very friendly, especially housekeeping. Both the restaurant and small store were extraordinarily expensive. A bottle of diet soda was $6 from the store.|Unfortunately I came home with unwanted souvenirs. Several of my colleagues mentioned seeing mosquitos inside- odd for any time of the year, but especially October. I started itching on the flight home- mosquito bites usually are slower to show up on me. I am up to six mosquito bites all over my body- including my stomach, which means they had to have been in my room. We also saw them in the restaurant and meeting rooms. I sent a message to the hotel via the app when I got home that evening. While I got a quick reply, it was very generic and appeared to be AI. I would’ve expected a more genuine response for a guest’s physical discomfort caused by a condition at the hotel.

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noor azlina

5/5Google· a month ago

First time visiting Washington, D.C., and I spent about a week staying at The Mayflower Hotel. The rooms are spotless, and the service is truly outstanding—the staff is always ready to assist with professional attitude. ​I especially loved the elegant decor and spacious lobby with plenty of comfortable seating areas. The food at the coffee shop is delicious, too. The surrounding streets are quiet and feel very peaceful. Knowing the incredible history that has taken place within these walls adds a special, meaningful touch to the entire experience. Highly recommended!

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buonviaggiocookie

5/5Tripadvisor· a month ago

Upon first arriving, I was greeted by reception staff member Annelot, a lovely young lady who was kind, welcoming and knowledgeable. She made my arrival most pleasant ensuring I understood all the perks that came with my stay. She provided me with multiple free water bottles in addition to directions around town to the places I wanted to explore. She seemed to always be at the reception desk working both days, various hours, smiling and happy to help. I had an exemplary experience. I would highly recommend the hotel and Annelot as an outstanding employee for any company in the hospitality industry.

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Stasia Savage

5/5Google· a month ago

This is a lovely hotel and I enjoyed my stay. While not large the room was very nice and had a very comfortable bed. The shower pressure was great. Combine this with a good bar and I would definitely stay here again. The grab and go breakfast options were a little limited but there were good spots near by for more variety.

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Anna Atkinson

5/5Google· a month ago

I absolutely loved my stay at the Mayflower. The hotel has so much character and is in a really convenient location in the heart of Washington, DC. It was easy to get around and made exploring the city very convenient. I also really enjoyed the classic, historic feel of the hotel. I was leaving on a later flight and was happy to find out that the hotel offered luggage storage after checkout. It made my last day so much easier and gave me the freedom to enjoy the city without having to carry my bags around. The staff were also very accommodating when I asked for a late checkout, which was such a nice touch and made my stay even more enjoyable. Overall, I had a great experience at the Mayflower and would definitely stay here again. The location, historic charm, and friendly service really stood out to me. I would absolutely recommend it to anyone visiting Washington, DC.

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Jon Sears

5/5Google· 4 months ago

Five-Star Review for Shelley DiMeglio, General Manager of the Mayflower Autograph Hotel** I recently had the incredible opportunity to converse with Shelley DiMeglio, the general manager of the historic Mayflower Autograph Hotel in Washington, DC. Over a half-hour phone call, her passion and commitment to excellence shone through, placing her in the top 1% of leaders I’ve encountered. Shelley’s journey, from a Marketing Secretary to the GM of such an esteemed establishment, speaks volumes about her dedication and versatility. What truly sets her apart is not just her impressive history within the hotel but her genuine approach to leadership. She makes herself available 24/7, embodying the spirit of service as she is willing to do any task that’s needed. Shelley illustrates what it means to lead with empathy, combining common sense with a keen intuition for what guests and staff need alike. It’s refreshing to see someone who not only understands the mechanics of hotel operations but also deeply values the human connection. While my experience was exceptional, I believe there’s always room for growth. As she continues to shine in her role, perhaps enhancing her communication methods with the broader team could take the already stellar service at The Mayflower to an even higher level. Overall, I wholeheartedly recommend Shelley for any increased responsibilities within Marriott International. She exemplifies the quality and excellence that is essential in today’s hospitality environment. If you ever have the chance to speak with her, you’ll understand exactly why.