The Westin Xiamen

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976avad

5/5Tripadvisor· 2 months ago

First visit to Xiamen and we chose the Westin for a 3-night stay, could not have made a better choice. Rooms were spacoius and spotless, and a minor shower drain issue was fixed by maintenance within minutes of calling the front desk. The concierge team is very unique in how attentive and knowledgeable they are, helping us with taxis, directions to Gulangyu, and all sorts of general questions. Big shoutout to Liereyy from the concierge who helped me navigate the Meituan app for a late-night takeout order and personally delivered it to my door after I got back from a concert completely starving. The ladies working the Executive Lounge on the 40th floor were exceptional and even helped us resolve a WiFi issue that the check-in staff had overlooked at arrival. Breakfast was decent though slightly lacking in variety compared to other five-star hotels I have visited in China, but the chef went out of his way to bring me a fresh guava when I asked, which was a wonderfully personal touch. Really happy with our stay and would highly recommend the Westin Xiamen.

TM

Trip.com Member

5/5Trip.com· 6 months ago

Hotel service is wonderful. I had several requests during my stay at the hotel including addition of pillows, change of bed sheet etc., however what stands out the most is the service staff dedication to my requests, they reply promptly and with great courtesy. I even left my personal items in the hotel after i checked out, they arranged for someone to pick up and deliver to me at my convenience. Thumbs up to the hotel team and especially Simon. Regarding the room, it is definitely spacious and clean. There is even welcome gifts in the room. The location is wonderful as well, just next to the train station. Would definitely return.

TM

Trip.com Member

5/5Trip.com· 5 months ago

Hotel is always clean and staff were always eager to help! Especially when you arrive at the hotel and there is always someone who helps you with the door. Hotel comes with pillow menu which you can enjoy! I like the spacious toilet and the ambient room lighting!

J

Joe

4/5Google· a year ago

An imposing modern hotel of glass and steel in the centre of Xiamen's Wuyi (May 1st) Square, and next to various city museums and sports centre. The building to our eyes was shaped like a sitting eagle. The hotel had a grand lobby but felt a little dated, and some facilities and services fell below the supposedly 5-star status. For example, there was no porter to help with luggage or to order a taxi, and all the hotel restaurants were closed during the day. The lobby lounge only served drinks and a limited choice of cakes. So if you wanted to grab something to eat on arrival, tough, only room service. The club lounge on the 40th floor only opened in the evenings and had limited choices of food and of average in quaity. Breakfasts served at Seasonal Tastes restaurant were great, and the restaurant was very spacious. Service in general was ok, but indifferent.

TM

Trip.com Member

4.5/5Trip.com· a year ago

The hotel room setting is excellent. Shower bathing very comfortable, bathing gel, shampoo and conditioner are of good standard. Only the breakfast at the restaurant is far below our expected standard, the first day we entered the restaurant is 10 am, only a few pieces of left over fruit there, fired eggs and omelette are cold and nobody serving. The lady preparing noodle is rude in manner, which gave the feeling I was having breakfast at cell that I watched from movies. Bread choice were lttle, only white bread. After I gave my opinion to the manager, the condition had improved much. Yet I am surprised a five star hotel standard is far beyond my expectation.

P

Pad00

5/5Tripadvisor· 2 years ago

The was a genuinely good surprise. The value is outstanding. A couple of key highlights. Breakfast catered for all nationalities. The rooms are very spacious and well kept. The gym was excellent - definitely one the better hotel gyms I have been to. The location is less than 30min from the airport. If I am in Xiamen again I am staying at the Westin.

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907kaylat

5/5Tripadvisor· a year ago

First time to Xiamen and had a 3-night stay at Westin. Room was spacious and clean. We had a minor issue with the shower draining super slowly but front desk sent someone up and fixed it in no time. Concierge is super helpful ! They helped us with taxi, information to go to Gulangyu, and any general questions. Special shout out to Liereyy from concierge who helped me with take-out order (meituan app is not easy to use if you don’t have a Chinese phone#) and delivered it to my door late at night. I was so hungry after coming back from a concert. The girls working at the Executive Lounge (40th floor) are really good at what they do and provided excellent service to all the questions we asked. They also helped us fixed our room’s slow WiFi issue when we were trying to pull up something from our phone but couldn’t. Our room comes with faster WiFi for platinum status but front desk checkin person never told us that nor turn it on for us. He gets a “boo”. ☹️|I wished I got their names at the Executive Lounge. Thank you ladies!! Breakfast: I had been to China in 2024 and stayed in Guangzhou Sheraton. That is my only comparison point for breakfast quality. Breakfast is not as elaborate as Sheraton. Lacking in variety and food freshness. But I do appreciate the chef bringing out a guava for me when I asked |for one (not part of the fruit choices). Overall, happy with our choice of hotel at Westin and their friendly and excellent service.

Z

ZGMing

4/5Tripadvisor· 2 years ago

Spent a night's stay here. The concierge staff are most helpful. They were able to arrange for a city tour for a group of four of us at short notice. We communicated via WeChat a day earlier, and through a translation app service, we were able to chat in English. The hotel is still rather new. The room is spacious and clean. The evening cocktail at the executive lounge is quite sumptuous. The view of the room is also superb.