Hotel Tentrem Yogyakarta

Response from the property

Dear Mr. Tycho Luttik, Thank you very much for sharing such a wonderful and heartfelt review of your stay at Hotel Tentrem Yogyakarta. We are truly delighted to know that your experience was memorable from beginning to end, from our elegant surroundings and warm atmosphere to the attentive and professional service delivered by our team. It is especially meaningful to know that we had the opportunity to be part of your wedding celebration. We are so pleased that the beautifully decorated room and special wedding cake added a personal touch to this important occasion and helped make your celebration even more unforgettable. We are also delighted that you enjoyed our spacious swimming pool and hotel facilities, as well as the assistance provided by our team in arranging your journeys to explore the beauty and culture of Yogyakarta and its surroundings. Your kind words about the combination of luxury, genuine hospitality, and thoughtful details truly reflect what we aspire to create for every guest. Your recommendation is sincerely appreciated and will be shared with our team as a meaningful encouragement. Thank you once again for allowing Hotel Tentrem Yogyakarta to be part of such a special chapter in your journey. We look forward to welcoming you back and creating another memorable experience that feels every bit as Tentrem. Warm regards, Management Hotel Tentrem Yogyakarta

Response from the property

Dear Ninth Archive, Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay at Hotel Tentrem Yogyakarta. We are truly delighted to know that you had a wonderful experience with us and appreciated the blend of luxury and authentic Javanese elegance that we strive to create. It is especially rewarding to hear that you enjoyed the spacious family room, complete amenities, breakfast offerings, and our facilities, including the gym, sauna, swimming pool, and children's playground. Your kind words about our atmosphere, cleanliness, and family-friendly environment mean a great deal to our entire team and serve as encouragement to continue delivering memorable experiences to every guest. At the same time, please accept our sincere apologies regarding the delay in preparing your room upon arrival. We understand how disappointing it can be, especially after a long journey, and regret that we did not meet your expectations during the check-in experience. During periods of high occupancy and back-to-back departures and arrivals, there are occasions when additional time is required to ensure that every room is prepared to our standards. Nevertheless, this should not diminish your arrival experience, and we truly appreciate your understanding and patience. We are grateful that this inconvenience did not overshadow your overall stay and are honored by your recommendation. Thank you once again for choosing Hotel Tentrem Yogyakarta, and we look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Management Hotel Tentrem Yogyakarta

Response from the property

Dear Bapak Danu P, Thank you for taking the time to share your wonderful experience at Hotel Tentrem Yogyakarta. We are truly delighted to know that both your stay and event experience with your family were enjoyable and memorable. Your kind words regarding our spacious and comfortable rooms, representative meeting facilities, quality food and beverages, refreshing juice bar, and traditional jamu welcome drink are sincerely appreciated by all of us. We are also grateful for your special recognition of Victor and Krisna. Please rest assured that your compliments will be shared with them and the entire team, as it is always rewarding to know that their responsiveness and warm hospitality made a positive impression during your stay. It is equally pleasing to hear your appreciation for the hotel’s artwork collection, especially the remarkable painting by Agus Sudarto, which indeed contributes to the calming and distinctive ambiance of Hotel Tentrem Yogyakarta. Furthermore, thank you for highlighting our kids playground and gym facilities. Creating a thoughtful and comfortable environment for both business and family travelers remains one of our priorities. At the same time, we appreciate your constructive feedback regarding the shower area inside the locker room. As additional information, guests may also find three additional shower areas available within the locker room facilities for greater comfort and convenience. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back to Hotel Tentrem Yogyakarta for another memorable stay in the near future. Warm regards, Management Hotel Tentrem Yogyakarta

Response from the property

Dear Bapak Kadek Dwijaya Suryawan, Thank you very much for such a heartfelt and detailed review of your stay at Hotel Tentrem Yogyakarta. We are truly delighted to know that from the moment you arrived, you experienced the genuine peace and warm hospitality that the name “Tentrem” represents. Your kind recognition of our associates’ welcoming smiles and proactive attention to detail means a great deal to us. It is especially rewarding to hear that even small gestures, such as assisting with your luggage, helped make your journey more comfortable. We are also pleased that you enjoyed our traditional welcome treats, complimentary minibar, daily hydration, and the wide variety of local and international selections at breakfast. We are particularly happy to know that our restaurant team was able to proactively assist you with seating, even during busy periods. This reflects exactly the level of thoughtful and personalized service we strive to deliver. Your wonderful words are a great encouragement to our entire team, and we will certainly share your appreciation with our associates. Thank you once again for highly recommending Hotel Tentrem Yogyakarta. It was our pleasure to have you and your partner with us, and we look forward to welcoming you back for another peaceful, memorable, and truly Tentrem experience. Warm regards, Manajemen Hotel Tentrem Yogyakarta

Response from the property

Dear Bapak Mike Poulter, Thank you very much for taking the time to share such a wonderful review of your recent stay at Hotel Tentrem Yogyakarta. We are truly delighted to know that you had an exceptional experience with us and that you enjoyed the comfort of your room, the cooling air conditioning, and our high-speed Wi-Fi connectivity. It is especially rewarding to hear that our team’s friendliness and helpfulness left such a positive impression on you. We are also pleased that you enjoyed our breakfast buffet, including the ice cream selection, and that our ribeye steak became one of the highlights of your trip. Your compliments will certainly be shared with our Culinary team, who continuously strive to deliver memorable dining experiences. It is wonderful to know that you enjoyed our swimming pool and discovered our pastry and candy shop in the lobby as well. We are grateful for your kind remarks about the value and overall experience we provide. Thank you once again for your generous recommendation and for recognizing Hotel Tentrem Yogyakarta as a true five-star destination. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back for another memorable stay in the future. Warm regards, Management Hotel Tentrem Yogyakarta

Response from the property

Dear Bapak/Ibu Shian Halim, Thank you for taking the time to share your wonderful review and for choosing Hotel Tentrem Yogyakarta once again for your family stay. We are truly delighted to know that your second stay with us was as comfortable and enjoyable as your first. It is especially rewarding to hear that our team’s friendliness, flexibility, and attentiveness contributed positively to your experience. We are pleased that we could accommodate your request regarding the sofa bed arrangement and help make your stay more convenient. We are also grateful for your kind recognition of our team’s prompt assistance in contacting you regarding your mother's walking stick. Caring for our guests extends beyond their stay, and we are glad we could help ensure the item was safely returned. Your appreciation of our comfortable rooms, convenient location, and overall service means a great deal to us. Reviews like yours inspire our team to continue delivering genuine hospitality and memorable experiences to every guest. Thank you once again for your trust and support. We look forward to welcoming you and your family back to Hotel Tentrem Yogyakarta for another memorable stay in the future. Warm regards, Management Hotel Tentrem Yogyakarta

Response from the property

Dear Bapak Gabor Levendovics, Thank you very much for taking the time to share your detailed feedback following your family’s recent stay at Hotel Tentrem Yogyakarta. We are pleased to know that you found our hotel venue impressive, and we truly appreciate your candid observations. While we are glad that your stay was not without positive aspects, we are sorry that the overall experience did not fully meet your expectations, particularly when travelling with your children. We have taken careful note of your comments regarding the breakfast selection. We understand your expectation for a broader range of vegetarian and healthier choices, and your feedback will be shared with our Food & Beverage team for consideration as we continue to develop our breakfast offering. Your observations regarding the table size for a family of four and the restaurant ambience are also well noted. We also appreciate your feedback regarding the swimming pool temperature. As an outdoor pool, its temperature can naturally be influenced by weather conditions. For adults seeking a more temperature-controlled wellness experience, our Gaharu Fitness Centre & Spa also offers a hot jacuzzi and cold plunge pool. Nevertheless, we understand your preference and will continue to review the overall comfort of our facilities. Regarding the air-conditioning, we appreciate your observation. Guest comfort can vary considerably, and we will continue to review the temperature settings in our public areas to find the right balance between comfort and energy efficiency. We are also sorry that the overall experience felt more business-oriented and did not provide the family experience you had hoped for. Hotel Tentrem Yogyakarta welcomes both business and leisure travellers, including families, and your feedback is valuable in helping us strengthen the family-friendly aspects of our experience. Your comments regarding the surrounding area and walkability are also appreciated. While Yogyakarta offers many attractions and experiences beyond the immediate hotel surroundings, our Concierge team is always available to assist guests with transportation arrangements and recommendations for family activities and local experiences. Thank you once again for your honest and constructive feedback. We value your observations and will use them as an opportunity to continue improving our products, facilities, and service delivery. Should you wish to discuss your experience further or if there is anything else we may assist you with, please feel free to contact me directly. I would be delighted to personally assist you. Warm regards, Management Hotel Tentrem Yogyakarta