Gold Zanzibar Beach House & Spa

Response from the property

Dear Eliran Naor, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you so much for this wonderful 5-star review and for sharing so many details from your family holiday with us. We are delighted that you enjoyed your Jungle Villa, our beautiful Kendwa beach, pool, food and the overall atmosphere of the resort. We loved reading how everyone in the family found something special to enjoy. From the children keeping busy with our activities and fire show, to your Full Moon Party experience and the romantic sunset moments with your wife, it sounds like your Zanzibar holiday was filled with some beautiful memories. Your words about our team are especially appreciated. The smiles, friendliness and simple expressions such as Jambo, Pole Pole, Hakuna Matata and Asante Sana are all part of the warmth of Zanzibar, and we are very happy that you felt this throughout your stay. Thank you also for sharing your safari and island recommendations with fellow travelers, and most of all, for giving your experience a 10/10. That is a wonderful compliment for our entire team. Asante sana, Eliran. We hope to see you and your family back at Gold Zanzibar for another memorable holiday. Warm regards, Sachith Samarasekara Front Office Manager

Response from the property

Dear Gonzalo, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you so much for your wonderful 5-star review! We are delighted that you and your partner had such an enjoyable stay and that your experience exceeded your expectations. It is lovely to hear that you appreciated our beautiful facilities, relaxing atmosphere and excellent cuisine. Most importantly, thank you for recognizing the genuine warmth, professionalism and attentiveness of our team. Knowing that their personal care made such a positive difference to your holiday is truly rewarding, and we will happily share your kind words with everyone. Thank you for recommending Gold Zanzibar and for choosing to spend your holiday with us. We are especially happy to hear that you would love to return, and we look forward to welcoming you both back for another memorable stay! Warm regards, Sachith Samarasekara Front Office Manager

Response from the property

Dear Bianca Soraya Mendonca, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you so much for your beautiful five-star review. We are very happy to know that you loved your stay with us and enjoyed our food, entertainment, spacious room and, most importantly, the warm care from our team. It was especially lovely to know that you chose Gold Zanzibar to celebrate your son’s birthday. Being part of such a special family moment means a lot to us, and we are delighted that our team was able to surprise you and make his birthday even more memorable. Your words about our genuine customer care are one of the best compliments our team could receive. We will be very happy to share your appreciation with everyone who helped make your stay special. Thank you for choosing Gold Zanzibar and for trusting us with such an important celebration. We would love to welcome you and your family back for many more happy memories together. Warm regards, Sachith Samarasekara Front Office Manager

Response from the property

Dear Alexandra Cullen, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you so much for sharing such a wonderful review. We are truly delighted to hear that you and your husband had such a memorable stay with us and enjoyed the beautiful grounds, the spacious and very clean rooms, and the relaxing atmosphere throughout the resort. It is especially rewarding to know that you loved the main restaurant and buffet experience. Your kind words about our chefs mean a lot to us, and we are very happy that the team could carefully accommodate your dietary restriction and make your dining experience comfortable and enjoyable. Most importantly, thank you for highlighting the hospitality and warmth of our staff. Creating genuine and caring experiences for our guests is what we value most, and your appreciation truly motivates all of us. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back again soon. Warm regards, Sachith Samarasekara Front Office Manager

Response from the property

Dear Kamila, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you for sharing your feedback. We are sorry that your overall experience did not meet your expectations, although we are pleased that you enjoyed the spacious room, themed evenings and our dinners. We have noted your comments regarding breakfast, Spa, All-Inclusive information and other areas mentioned. Regarding the beach, Zanzibar’s beaches are public, and the floating water park and other activities are outside the hotel’s management. We were glad to speak with you during your stay and offered the Spa voucher and Gourmet Plan upgrade to improve your experience. We would also like to clarify that our team did not ask you not to post a review. Our intention was simply to understand your concerns and assist you during your stay. Thank you again for your feedback. Warm regards, Sachith Samarasekara Front Office Manager

Response from the property

Dear Royi Bar, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you so much for your wonderful five-star review. We are delighted to know that you and your family had such a memorable stay and enjoyed the comfort of your villa, our food, and the overall atmosphere of the resort. A very special thank you for recognizing Khadija and Salim. It is lovely to hear how naturally they looked after your family throughout the stay, always making sure you were comfortable and had everything you needed. We will make sure your kind words reach them. We also smiled reading about Ali, our gardener. The fresh coconuts, flowers and little surprises may seem like small gestures, but they are exactly the kind of personal moments that make a holiday feel special. Thank you for leaving Zanzibar with such wonderful memories and for recommending Gold Zanzibar so warmly. We hope to welcome you and your family back one day and make your next stay just as special. Warm regards, Sachith Samarasekara Front Office Manager

Response from the property

Dear André Gonçalves, Warm greetings from Gold Zanzibar by The Cocoon Collection. Thank you so much for your wonderful review. We are truly delighted to hear that your stay with us was so memorable and that we could be part of your wife's birthday celebration. It is a pleasure to know that you enjoyed your beautiful room, our buffet, and the birthday lunch prepared for this special occasion. Creating unforgettable moments for our guests is what we strive for every day. We are especially pleased that our team was able to assist promptly when your wife needed medical attention. Her comfort and well-being were our top priority, and we are happy to know she was well looked after. Thank you as well for your valuable suggestion regarding additional snack options by the pool. We truly appreciate your feedback and will share it with our team for consideration. Thank you once again for your kind recommendation. We hope to have the pleasure of welcoming you both back to Gold Zanzibar for another unforgettable stay. Warm regards, Sachith Samarasekara Front Office Manager