Maru Maru Hotel

Response from the property

Dear Jeannie, Thank you for taking the time to share such detailed feedback about your experience at **Maru Maru Hotel Zanzibar**. We are sorry to learn that several aspects of your stay did not meet your expectations, and we take your comments seriously. We are pleased that you appreciated the **bathroom, water pressure, and hot water**, but we sincerely regret that you found the **beds uncomfortable**. We understand that bed comfort is very personal, and we are sorry that the mattress did not provide the restful experience you were looking for after a long journey. Regarding the **air conditioning and room temperature**, we understand your frustration with returning to a warm room. Our key-card energy system is designed to manage electricity when the room is unoccupied, but we recognize that this can affect the temperature of the room and cooling of the minibar. We appreciate your feedback and will review how we can better manage this for guests, particularly on arrival after long journeys. We are also genuinely concerned by your comments regarding the **restaurant service**. Having to repeatedly attract a team member's attention for breakfast or drinks is not the level of attentive service we aim to provide. Your observations about the order in which you and your family members were attended to are particularly important to us. Regardless of gender or any cultural considerations, every guest should feel equally welcomed, respected, and served with courtesy. We will share your feedback with our restaurant and front-office management teams for review and follow-up. We are also sorry that you were disappointed with the **pizza portion and pricing**. We appreciate the comparison you have made with other dining options in the area and will share your comments with our culinary and management teams. We understand that you ultimately decided that you would not stay with us again, and while we are disappointed that we did not provide the experience you expected, we genuinely value the detailed feedback you have given us. Specific comments such as yours help us identify areas where we need to improve. Thank you again for bringing these matters to our attention. We hope that, despite the shortcomings you experienced, you had an enjoyable time exploring Zanzibar, and we wish you and your family safe and pleasant travels. Warm regards, **Mahipal Singh** Revenue, Sales & Marketing Manager **Maru Maru Hotel Zanzibar** Stone Town, Zanzibar, Tanzania 📞 +255 774 007 002

Response from the property

Dear Stephen, Thank you for taking the time to share your experience with us and for choosing **Maru Maru Hotel Zanzibar**. We are very pleased to know that you found our staff **friendly, kind, and willing to assist in any way possible**. We are also grateful for your positive comments regarding the **air conditioning and the cleanliness of your room and bathroom**. Our team greatly appreciates your recognition of their efforts. However, we sincerely apologize for the noise disturbance you experienced during your stay. We fully understand how disruptive it must have been to hear chairs being dragged and repeated thumping sounds, particularly during the early morning hours and continuing into the evening. We appreciate that a peaceful night's sleep is an essential part of a comfortable hotel stay, and we are sorry that this aspect of your experience did not meet your expectations. Your comments have been taken seriously and will be shared with our management and relevant teams so that we can investigate the source of the noise and take appropriate measures to reduce disturbances, especially during early morning and late evening hours. Stephen, we truly value your feedback because it helps us identify areas where we can improve. We are glad that the service provided by our team and the cleanliness and comfort of your room were positive aspects of your stay, and we hope these will give us an opportunity to welcome you back in the future. Should you decide to visit Zanzibar again, please feel free to contact us directly. We would be happy to assist with your reservation and, subject to availability, arrange a **quieter room in a suitable location** to make your next stay more relaxing and enjoyable. Thank you once again for your honest feedback and for acknowledging the positive efforts of our team. We hope to have the pleasure of welcoming you back to **Maru Maru Hotel Zanzibar** for a much more peaceful and memorable stay. Warm regards, **Mahipal Singh** *Revenue, Sales & Marketing Manager* **Maru Maru Hotel Zanzibar** *Stone Town, Zanzibar, Tanzania* 📞 +255 774 007 002 📧 reservations@marumaruzanzibar.com 🌐 http://www.marumaruzanzibar.com

Response from the property

Dear Veronique, Thank you so much for your wonderful **5-star review** and for sharing such a lovely description of your experience at **Maru Maru Hotel Zanzibar**. We are delighted to hear that your evening was much more than simply dinner and became a **complete and memorable experience**. From the moment you arrived to the rooftop views, delicious food, refreshing drinks, and live music, it is wonderful to know that every part of your visit contributed to an enjoyable evening. A special thank you for recognizing **Halima**. We will be very happy to share your kind words with her. Her patience, kindness, and ability to explain the menu and assist with options suitable for children's tastes are exactly the type of thoughtful service we aim to provide to every guest. We are also thrilled that you enjoyed the food and felt that we offered a **very good value for money**. Our Terrace Rooftop Restaurant is designed to bring together great cuisine, warm Zanzibari hospitality, beautiful views, and a relaxed atmosphere, so your feedback means a great deal to our entire team. Thank you once again for your enthusiastic recommendation. We truly appreciate your support and hope to have the pleasure of welcoming you, your family, and friends back to Maru Maru Hotel Zanzibar for another wonderful evening soon. Warm regards, **Mahipal Singh** *Revenue, Sales & Marketing Manager* **Maru Maru Hotel Zanzibar** *Stone Town, Zanzibar, Tanzania* 📞 +255 774 007 002 📧 [reservations@marumaruzanzibar.com](mailto:reservations@marumaruzanzibar.com) 🌐 [www.marumaruzanzibar.com](http://www.marumaruzanzibar.com)

Response from the property

Dear Sander, Thank you very much for your wonderful review and for recommending **Maru Maru Hotel Zanzibar**. We are delighted to hear that you enjoyed our **comfortable rooms, friendly staff, and excellent location in the heart of Stone Town**. It is also great to know that you appreciated the convenience of our parking arrangements and the beautiful views from the hotel. We appreciate your honest feedback regarding the **firmness of the beds and our gym facilities**. While we are pleased that you still found the rooms comfortable, your comments are valuable as we continue looking for ways to improve our facilities and guest experience. We are especially happy that you highlighted the hotel as **romantic, quiet, child-friendly, and offering great views**. These are wonderful compliments for our team and property. Thank you once again for recommending us. We look forward to welcoming you and your partner back to **Maru Maru Hotel Zanzibar** for another enjoyable stay in Stone Town. Warm regards, **Mahipal Singh** Revenue, Sales & Marketing Manager **Maru Maru Hotel Zanzibar** Stone Town, Zanzibar, Tanzania 📞 +255 774 007 002 📧 reservations@marumaruzanzibar.com 🌐 www.marumaruzanzibar.com

Response from the property

Dear E A, Thank you very much for your wonderful review and for your perfect **5/5 ratings for our rooms, service, and location** at **Maru Maru Hotel Zanzibar**. We are delighted that you appreciated our **strategic central location in the heart of Stone Town**, as well as the thoughtful design and well-maintained character of the property. It is especially rewarding to know that our team went out of their way to make your stay comfortable and memorable. A very special thank you for recognizing **Nazareth, Aaliyah, and Haleema** by name. We truly appreciate you taking the time to highlight their outstanding service. We will certainly share your kind words with each of them, as recognition from our guests is one of the greatest encouragements for our team. Thank you once again for choosing **Maru Maru Hotel Zanzibar** and for recommending us through your kind feedback. We look forward to welcoming you and your friends back to Zanzibar for another memorable stay. Warm regards, **Mahipal Singh** Revenue, Sales & Marketing Manager **Maru Maru Hotel Zanzibar** Stone Town, Zanzibar, Tanzania 📞 +255 774 007 002 📧 reservations@marumaruzanzibar.com 🌐 www.marumaruzanzibar.com