Response from the property

Dear Hadley, Thank you very much for taking the time to share your detailed feedback following your stay at Hôtel Beauséjour Colmar. We are delighted to read that you appreciated our convenient location, with easy car access and just a short walk to Colmar’s beautiful old town. It is also especially rewarding to know that our team made such a positive impression on you through their warm welcome and helpful service. Your kind words about our staff mean a great deal to us. We also thank you for your thoughtful comments regarding the room layout and equipment. As a historic house with its own character, some of our rooms do indeed have more compact dimensions, which can be part of the charm of the property, but we understand that this may also affect comfort depending on the length of the stay. Your remarks about the bed size, the shower holder height, the accessibility of the outlets and the towels are very valuable, and we will take them into consideration as we continue to improve our guest experience. We are pleased that, overall, you found our hotel to be a good choice for a short visit, and we hope to have the pleasure of welcoming you again on a future trip to Colmar. Warm regards, Stéphane Rousset General Manager – Hôtel Beauséjour Colmar www.beausejour.fr

Response from the property

Dear Elele, Thank you very much for taking the time to share such a detailed review following your recent stay with us. We are delighted to read that you enjoyed the overall atmosphere of our hotel, particularly its calm and romantic setting, as well as our convenient location just a short walk from Colmar’s city centre. Your kind words about our team and the welcoming service are truly appreciated. We are also pleased that you noticed the special attention given to guests travelling with pets. Making both our guests and their furry companions feel at home is something we truly care about. Regarding the additional services such as parking, electric vehicle charging, and breakfast, we thank you for your honest feedback. We understand that these extra costs can add up, and your remarks are very valuable as we continuously strive to offer fair and transparent pricing while maintaining the quality of our services and facilities. We also take note of your comment about the shared terrace and room size. Depending on the room category, configurations can vary, and we will ensure to better highlight these details to align expectations with the experience offered. We are nevertheless very happy that you appreciated the comfort of your room and the overall experience. We hope to have the pleasure of welcoming you again in the future for another enjoyable stay in Colmar. Warm regards, Stéphane Rousset General Manager – Hôtel Beauséjour Colmar www.beausejour.fr

Response from the property

Dear Dora, Thank you for sharing your feedback. I am truly sorry to read that your stay did not meet your expectations. After reviewing your reservation, I would like to clarify that the room you booked was indeed one of our Classic PMR rooms, which are fully described and illustrated with photos on our official website. The room you were assigned matches exactly the category you selected at the time of booking, including the configuration of the window. I understand that the layout may not have suited you, but we always ensure that the information shown online is accurate and transparent. During your stay, the hotel was fully booked, which unfortunately made it impossible for our team to offer an alternative room. I am sorry if this could not be explained to you in a more attentive manner. Regarding your request for wine glasses, please note that our bar is open every day until 11 pm, and we are always happy to provide glasses during its opening hours. I am sincerely sorry if this service was not offered to you as it should have been. Even if your experience did not reflect the level of hospitality we aim to provide, I thank you for your comment, as it helps us improve. I hope you will give us the opportunity to offer you a smoother and more pleasant stay in the future. Warm regards, Stéphane Rousset General Manager – Hôtel Beauséjour Colmar www.beausejour.fr

Response from the property

Dear Mr. Kristen, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Beauséjour Colmar. We are delighted that you appreciated our friendly staff, convenient parking, and the hotel’s proximity to the city center. We understand that the room and certain aspects such as the carpet or mattress did not fully meet your personal preferences. While the overall comfort of our rooms is generally highly rated by our guests, we value your individual feedback and will continue to refine our accommodations. We hope to welcome you back in the future and provide another enjoyable stay in Colmar. Warm regards, Stéphane Rousset General Manager – Hôtel Beauséjour Colmar www.beausejour.fr

Response from the property

Dear Brit, Thank you for sharing your kind feedback! We are delighted to hear that you had a pleasant stay at Hôtel Beauséjour and appreciated the comfort of your room, the convenience of our location, and the parking facilities. We are also happy that you enjoyed the breakfast, and we take your comments into consideration to continue improving our offerings. We look forward to welcoming you back on your next visit to Colmar. Best regards, Stéphane Rousset Direction – Hôtel Beauséjour Colmar