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Wendy Waszak

5/5Google· 4 months ago

Perfect location in Innsbruck! Hotel and rooms are very clean and comfortable. Roof top restaurant and bar has amazing views. The breakfast has a lot of choices to choose from, including freshly made omelets & pancakes. They also include coffee, latte, etc. I will definitely stay here again.

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cheryltB9929DJ

5/5Tripadvisor· 4 months ago

Lovely hotel with super friendly and helpful staff. The bar space is beautiful and the breakfast is world class! Hotel breakfasts are usually boring. I’m not sure how they do all this fresh food with sparkling white wine included! With a panoramic view! Rooms are modern but a bit small but otherwise great experience.

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Voyage49394286558

5/5Tripadvisor· 4 months ago

The friendly, professional reception staff provide quick assistance and a warm welcome. The interiors are spotless, with comfortable beds, fresh linens, and pleasant scents. Breakfast offers a wide variety of fresh, delicious options including hot and cold dishes. The glass wall elevator at the front looks cool. Excellent Wi-Fi, with numerous shops and restaurants within a few steps. Highly recommended, A+++.

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CLIVIAMG

5/5Tripadvisor· 3 months ago

We stayed at The Penz from 8–14 June 2026, and our experience could not have been better.|The location is absolutely ideal – just around the corner from Maria‑Theresien‑Strasse and the Old Town. The hotel is very wheelchair‑friendly. We were offered an accessible room, but my husband preferred a room with a bathtub, and even the standard room had more than enough space for his mobility scooter. Everything was easy, comfortable and thoughtfully arranged. A very special thank‑you goes to Ms. Vittoria, who helped us with extraordinary patience, experience and kindness during a difficult Lufthansa situation. The hotel was not obliged to assist us at all, yet she went far beyond anything we expected. We are deeply grateful. Our thanks also go to the rest of the reception team – Mr. Marvin Pensi, Joshua, Ms. Remi and Ms. Angel – all of whom were consistently warm, attentive and genuinely helpful. Breakfast on the 5th floor was a daily highlight. The selection is excellent, including exotic fruits, and eggs can be prepared exactly as you like them. I love poached eggs, and they were perfect every morning.|A heartfelt thank‑you to Mr. Christopher, the kindest and most charming breakfast manager one could wish for. And also to Mrs. Büchele, Craig, Leon Lucas, and many others whose names we unfortunately did not catch – every single person contributed to a wonderful start to the day.|The 5th‑floor bar is also lovely — a bit on the expensive side, but very stylish with a fantastic view over Innsbruck. A great place to end the evening. We will definitely return to The Penz and can recommend it wholeheartedly to anyone visiting Innsbruck.|A beautiful hotel, an unbeatable location, and a team that truly cares.

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E-H

5/5Google· 2 months ago

The french bartender (Leo?) is so gently and good at his job! Such a nice conversation with him. And the cocktail are good as hell! I recommend the bar!

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mohammad Salman

5/5Google· 11 months ago

Our stay at the hotel was amazing! The place is beautiful, comfortable, and has such a nice atmosphere. A special thanks to Joshua for the warm and friendly welcome — he truly made our stay even better! We came for our honeymoon, and the team prepared the room with a lovely honeymoon setup. Also, Ista, who arranged everything, did such a thoughtful and beautiful job — the decorations were perfect and well-prepared. The hotel is also in a great location, very close to the city center and surrounded by many shops and markets, which made everything super convenient. Highly recommend this hotel!

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ElmParkRoyal

5/5Tripadvisor· 9 months ago

Welcoming and modern box-shaped hotel in central Innsbruck just by the old town. Convenient for everything in the city, and close to all the comprehensive transport modes which make getting around Innsbruck so easy. We stayed in a third floor suite overlooking the roof of an adjacent mall, but also with an alpine view in the distance. Our room seemed like two rooms remodelled into one, and the symmetry was obvious once inside. Two bathrooms were adjacent to two doorways (one permanently locked) off an inner corridor, whilst the ample wardrobe on one side was a reflected by a kitchenette on the other. In the main part of the room, the large, firm bed had separate large and medium duvets which were usually flung off as it was always so warm at night despite the thermostat. Not far from the end of the bed was a large tv plus console and behind this, a small lounge area. The bathrooms were always warm, with heated floors too. No separate shower, just a piece of apparatus over the bath which proved effective coupled with the advantage of no leakage through the large shower screen. We also appreciated the new and sensible hairdryers. Overall, a comfortable room with the important bonus that there was no noise whatsoever thus guaranteeing a good uninterrupted night’s sleep; quite impressive considering the hotel’s position. Separately, the hotel seems quite new and is still in good shape with the housekeeping team maintaining a high standard internally. Breakfast is taken in an extension of the top floor bar area. I don’t think that I’ve ever seen such a diverse display of produce, to the extent that there were dishes of fruit that I’d never even heard of. Very well organised with plenty of tables and willing staff, and items are refilled speedily if they get low. Like many places, they are rather shy about mentioning bespoke egg options. In the evening, the bar is a popular venue for non-residents and can get quite busy, although the staff are both alert and friendly. Note that draft beer is sold in sub-500ml measures. We didn’t have a lot to do with the Reception staff or lobby. The layout of the ground floor is such that you can enter the hotel and head towards the lift and avoid Reception altogether. There are loads of restaurants nearby and, as mentioned, transport is easily accessible and logical to use and spreads well beyond the city centre. No tourist will ever get tired of the constant Alpine views either side of the City which enhances the attraction of Innsbruck as a surprisingly worthwhile destination. We’re glad that we visited and we would certainly stay at the Penz again if we ever returned.

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Nicole T

5/5Google· 3 months ago

Conveniently located hotel with a nice breakfast spread. The only downside was there was no iron or ironing board in our room.