TK

Tamara Kappa

4/5Google· a month ago

We stayed 2 nights at the end of August 2026. The ROOM was really nice, clean, cosy & with air-conditioning that we can switch in/off if we want. We appreciated the silence in the room (well isolated from all the sounds outside) so we had good sleep. Comfortable bed. The bathroom is nice to see (glass walls & doors), nice design, but no privacy & we find it disturbing when you need a toilet. However, I loved all small details like body lotion, the towels nicely scented and reusable bottles of shower/hand gel. The BREAKFAST was wonderful & waitress kind. I'm coffee lover and I appreciate your coffee and huge choice of food, fresh fruit. POSITION in the city is perfect and close to hotel you can find a lot of places for dinner. Old city is reachable in 1 minute. NO PRIVATE PARKING. We were in difficulty at arrive when we could not park the car in front of hotel because it's forbidden. As fast as we arrived and we're trying to figure out how to empty the car, police already was behind us. Stressful for us. Hotels solution for parking is quite expensive. Anyway, we had wonderful stay in your hotel. Thank you.

TM

Trip.com Member

2.5/5Trip.com· 9 months ago

Hotel staff members are inattentive at best. The room was “ready” yet the heat was turned off in Austria in January. The bathroom items were all depleted. When I asked for more I only got them if I went to the front desk. As for daily cleaning they unmake the bed each day and don’t take out the trash. In addition the room did not have a fridge as described; the hotel staff was rude and didn’t believe me so had to check the room to confirm. The two positives were the welcome card and a comfortable bed. Do not recommend this place as there are many other well located hotels in the city center!

4

404lianag

5/5Tripadvisor· 3 months ago

I stayed here for two weeks as I was visiting the University of Innsbruck. The service here was GREAT, from the front desk, breakfast staff, and cleaning crew! If you are looking for a quiet cozy place to stay with modern amenities this place is perfect. The stay comes with a "Welcome to Innsbruck" card that gets you on most of the public transport services as well as cable cars! Since I was solo traveling the smaller room size with queen size bed was no issue for me and everything was clean and well kept. Worth the price for the location!

JL

J L

5/5Google· 4 months ago

Very nice facility. Staff was great, the room was clean and well appointed, and the location is excellent. The breakfast is one of the best hotel buffets we have experienced. Our room had a private WC, but the shower area had a glass door to the room. Not a problem for us, but with kids or friend, it would not be enough privacy. Should at least consider a frosted door. Room darkening curtains would be nice too.

IP

Irene P

1/5Google· 6 months ago

We are deeply disappointed by how our reservation was handled and feel compelled to share our experience. We booked 2 rooms: a 1 bed for myself and my fiancé, and another with 2 beds for his parents and their 9-year-old child more than a 1000$ in reservation. Unfortunately, due to an error on Expedia, both reservations were made for 1 adult instead of 2 per room. We immediately contacted Expedia to correct this, and while they were helpful, they informed us that any modification ultimately depended on the hotel. We wrote an email to the hotel and expedia called them and said they would speak to the manager, we did not have any feedback. Since it was non-refundable and we simply wanted to update the reservation with the right pricing, we decided to handle this the day of the check-in. As we were expecting a reasonable adjustment, we were asked to pay an additional $200 per reservation. Even more frustrating, the 2nd reservation was a bigger room to which we already paid a 200$ more. Please note that 1 person sleeping in a 2-bed room did not make sense and the hotel knew it. Without prior notice before our arrival, his parents room was changed from 2 beds to 1, there were no other 2-bed rooms available and we were still asked to pay 600$ more for these reservations. What made this situation even more frustrating is that, on the same night, the actual price difference between one and two adults was €10 for the 2 days, including breakfast. You can even verify this on their website. The whole stay, we spent hours at the reception dealing with the manager to resolve the issue, only to face inconsistent explanations and calculations. We are disappointed by the dismissive way our situation was addressed. While we acknowledge the initial booking error as an honest mistake that we tried to correct immediately, the way it was handled felt disproportionate and unprofessional. The biggest error was to choose Maximilian as our stay. As we are heading to book 2 reservations in Munich this same week, we will definitely not consider a Maximilian or any hotel within the Penz range following this situation and the lack of empathy as they took advantage of this situation. We cannot recommend this stay. As a side note I also do not recommend unless you do not mind having an open bathroom in the bedroom (no privacy).

AM

Antoine MG

1/5Google· 6 months ago

Read this before booking a stay to this specific hotel. WORST experience in all Europe stays. Despite trying to correct a simple booking error in advance (as an upgrade), no meaningful support or clarification was provided before our arrival. At check-in, we were faced with significant and unexpected additional charges that did not align with the actual price difference as announced on the hotel’s website, along with a room change as a downgrade that reduced the quality of our stay without prior notice. Trying to resolve the issue required hours at the reception back and forth which involved inconsistent explanations. What could be resolved quickly by updating the reservations became a very stressful and unfair situation. It is necessary to mention that the whole staff was amused every time we left the front desk. In conclusion, what should have been a minor correction was handled in a way that felt exagerated, untransparent, lacking in flexibility and empathy. This experience has undermined our trust and confidence, and we would not consider staying here again or recommending it to others.

K

katie

3/5Google· Edited 7 months ago

Could be nice because the location is great, the staff are lovely and the breakfast was really good. But the bathroom is glass so there is basically no privacy which really impacted my experience. In what world is it okay to have a bathroom with a glass wall that’s been barely covered with clouded glass and a huge gap between the doors. I wouldn’t come back for this reason and this reason alone.

C

CN

5/5Google· 9 months ago

Quiet and very well-located, right in the heart of Innsbruck. Would not hesitate to stay here again although rooms are a bit small (think NYC size) but clean and functional with everything you need. We were facing the main street with the trams and traffic but it was still quiet due to the very thick windows. Location is so convenient that you can drop in for the washroom while out sightseeing. There are a few grocery stores to the east, a 5 min walk away. Did not try breakfast but it was EUR 29 which seems very expensive to me.