Holiday Inn Express Kuala Lumpur City Centre
Holiday Inn Express · 3.0-star · 84, Raja Chulan Rd Kuala Lumpur City Centre
4.1(5,323 Google reviews)
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Ahmad Alraddadi
5/5
Google· 3 months ago
Google· 3 months agoAs someone who travels frequently across many countries, I enjoy exploring hotels, evaluating guest experiences, and sharing my honest reviews with fellow travelers through social media. Over the years, I have stayed at numerous international hotel brands, which has given me a broad perspective on hospitality. I am proud to be an IHG One Rewards Diamond Elite Ambassador member, in addition to holding elite status with several other major hotel loyalty programs. This allows me to appreciate the details that truly distinguish an outstanding hotel experience. My stay at Holiday Inn Express Kuala Lumpur exceeded my expectations. The hotel’s location is excellent, offering easy access to many of Kuala Lumpur’s attractions. What impressed me most, however, was the professionalism, warmth, and efficiency of the reception and front office team, who made every interaction pleasant and seamless. The hotel has also embraced smart hospitality in a way that genuinely enhances the guest experience. The self-service check-in and check-out kiosks, smart vending machines, and the 24-hour self-service laundry facilities make the stay exceptionally convenient, efficient, and stress-free. I would like to express my sincere appreciation to the hotel management for recognizing the value of IHG One Rewards members. Receiving a thoughtful welcome gift during my stay was a wonderful gesture that reflects the hotel’s commitment to guest satisfaction and the high standards of its management. Thank you to the management and every member of the team for your outstanding hospitality. I thoroughly enjoyed my stay and will gladly recommend this hotel to anyone looking for a comfortable, smart, and welcoming place to stay in Kuala Lumpur. I look forward to returning in the future.
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Abdelhak
3/5Google· 2 months ago
Google· 2 months agoHoliday Inn Express Kuala Lumpur City Centre has a very convenient location, especially for travelers who want to stay close to public transport, restaurants, shopping areas, and the main attractions of central Kuala Lumpur. Getting around the city from here is easy, and the surrounding area has almost everything needed for a short stay. The staff deserve credit for being professional and responsive when we experienced a problem during check-in. We were two friends and had clearly booked and paid for a twin room with two separate beds. However, when we arrived, we were initially told that we would receive a room with one large bed. After explaining that our confirmed request was for separate beds, the team solved the problem relatively quickly and did not keep us waiting for too long. The biggest downside is the room size. The twin room was extremely small for two adults, especially when travelling with suitcases. There was very little space to move around, organize luggage, or feel comfortable for more than a short stay. The hotel is functional, but the room can feel cramped very quickly. This hotel may be suitable for solo travelers, business travelers, or anyone staying for only one or two nights and prioritizing location over space. However, for two friends, couples carrying several bags, or younger travelers who want a more comfortable room and better facilities, I believe there are many better options in Kuala Lumpur at a similar price. Overall, the location is excellent and the staff handled our issue professionally, but because of the extremely limited room space and the initial bed arrangement problem, I would personally consider other nearby properties before staying here again.
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Dinda Pradipta
5/5Google· 2 months ago
Google· 2 months agoWe stayed here for 2 nights and had a truly wonderful experience. The location is excellent—just a 5-minute walk to Raja Chulan Monorail Station and around 7 minutes on foot to Pavilion Kuala Lumpur. Right below the hotel lobby, you’ll find ZUS Coffee, McDonald’s, FamilyMart, Luckin Coffee, and a supermarket, making it incredibly convenient for everything you need during your stay. From the outside, the building looks a little dated, but don’t let that fool you. The interior is clean, comfortable, and well maintained. The staff were friendly, welcoming, and always quick to help whenever we needed anything. Our room rate included breakfast, and it exceeded our expectations. The buffet was constantly refilled, so nothing ever ran out. There was a great variety of food, including nasi lemak, sausages, porridge, freshly made omelets, different kinds of bread, fresh fruit, salad, and juices. Overall, I highly recommend this hotel for anyone visiting Kuala Lumpur. It offers great value, a fantastic location, and a very comfortable stay.
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lankafoodcritique
5/5
Tripadvisor· a month ago
Tripadvisor· a month agoIt was my first stay at this establishment & it did not disappoint. Extremely satisfied & elated with the professional conduct of the front office manager & her team. I was greeted with a warm welcome where I was recognised as an IHG Member. Compliments to Yiwette for making check-in super smooth & for offering a room from the 20th floor. Kudos also to the housekeeping staff for preparing the room to my liking & for promptly responding to my requests. The main spectacle was the breakfast buffet which included Western, Malaysian, & Indian dishes. In addition to the warm food items, the large spread comprised also of salads, cereals, baked items & diverse beverage options. Compliments to the chefs for arranging an enticing spread. This would be my 1st choice for stays in Kuala Lumpur given its super value for money, its close proximity to the city centre, friendly staff, & cracking dishes.
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Rehn
4/5
IHG· 4 months ago
IHG· 4 months agoThe room was spacious and comfortable, providing a pleasant stay for our family. The buffet breakfast offered a good variety of food, and the staff were friendly, helpful, and accommodating. We especially appreciated that our children were allowed to dine for free during breakfast. The only downside was that our room faced the main road, and noise from traffic could be heard quite clearly as the room was not well soundproofed. Other than that, we had an enjoyable stay.
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Rishav Shrestha
3/5Google· 3 months ago
Google· 3 months agoI stayed at the Holiday Inn Express and found the location to be its biggest advantage. It’s centrally located and within walking distance of Jalan Alor, Bukit Bintang, shopping malls, and several rooftop bars, making it a great base for exploring Kuala Lumpur. I booked the room with the sofa, which is noticeably more spacious. Initially, I was assigned a smaller room, but after I pointed it out, the staff quickly moved me to the correct room. I appreciated how promptly they resolved the issue. That said, I was surprised that no one offered to help with my luggage - not during check-in, nor when I had to transfer my bags between rooms. I later learned that this is the hotel’s policy, but it was the first hotel I’ve stayed at where luggage assistance wasn’t available, and it did affect my first impression. If you’re booking here, I’d recommend avoiding the standard room if possible. I found it quite cramped, while the larger room with the sofa felt much more comfortable. The lobby was another aspect that disappointed me. It felt very plain and lacked character, and overall the hotel didn’t have the look and feel I usually expect from a property in this location. On a positive note, the hotel allowed me to extend my checkout from 12:00 pm to 2:00 pm at no extra charge, which was a thoughtful gesture and much appreciated. Overall, my stay was decent. While I wasn’t particularly impressed by the hotel’s ambiance or service regarding luggage, the excellent location and the accommodating late checkout made the experience better. If convenience is your priority, this hotel is worth considering.
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Andriya P
5/5Google· 3 months ago
Google· 3 months agoPlease note that this is an ‘Express’ hotel and not a regular 5 star. Rooms - Spacious enough with just enough amenities like a locker, closet space, tv, mini fridge, toiletries and tea/coffee with kettle. The bed is comfortable. Room also has a sofa cum bed and hence, can easily fit upto 3 pax. Service - Checkin was smooth. There is a 24x7 small gym, laundry room and meeting room. Our stay had breakfast. The spread was good and tasty. Location - right in the middle of Raja Chulan and Bukit Bintang monorail, meaning they are at walking distance. There is also a 7 Eleven, McD, a supermarket selling fresh fruits and alcohol right next door. The twin towers are possibly approx 20 mins walk.
HG
Hasi Grover
5/5Google· 4 months ago
Google· 4 months agoMy stay at this hotel was awesome. The staff really took good care of me and my two friends. We shared one room together. Everything in the room was perfect. The guy at the Reception name Ali was very polite and helpful. And the staff at the breakfast also a big thumbs to them. Specially, to the guy who was serving us name, Kawsar Was quite friendly and very polite and helpful. We ordered something from inside the kitchen and he brought us the food within five minutes. Smiling staff and cheerful. Staff. Look forward to come and visit Malaysia again and will definitely book the same hotel. location wise perfect location. Everything is nearby.
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