CK

Caroline Knighton

1/5Google· 2 days ago

Dreadful place. Minimal staff with no clue about customer facing role, they didn’t seem to have a clue about the place or care. No hand towels in rooms; kettle and teabags but no milk, asked for some and was told there isn’t any. 2 days prior to arrival, I enquired check out time as website not transparent - I received reply 11am, we went to breakfast and returned to room 10.15 to find ourselves locked out. Long wait for the stupidly slow lifts to reception (one rude person) who said it was automatically locked as check out is 10, I said I had email which she demanded to see but it was on phone in room. Gained access and took phone down, another person saw us and made some excuse that the 11am was an old thing - I pointed out email was 2 days old, he did not apologise. Staff didn’t appear to know whether bar was part of hotel, sometimes it was, sometimes it wasn’t (directly accessed from lobby), dreadful lack of security - vagrant turned up at breakfast begging for money - Lordy knows how he got past door as we were told the pre booked breakfast wasn’t on her sheet so we had to go and clear with reception. Anybody can access lifts to rooms. Appalling.

LG

Luisina Giovanini

1/5Google· 6 days ago

(Translated by Google) The location is good. But the hotel is bad. The reception staff is completely unhelpful. There are four elevators, but only two are working. And that's not enough for the number of guests. We ended up using the stairs. (Original) La ubicación bien. Pero el hotel malo. El personal de recepción no colabora en nada. Los ascensores hay 4 solo funcionan dos. Y no alcanza para la cantidad de gente que hay. Terminamos usando las escaleras