Hyatt Regency Mexico City
5.0-star · Campos Elíseos 204, Polanco, Polanco Chapultepec, Miguel Hidalgo Chapultepec-Polanco
4.7(10,231 Google reviews)
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bobbyjv
5/5
Tripadvisor· 2 months ago
Tripadvisor· 2 months agoReally liked this hotel. Aside from an issue with check-in when they tried to put me in a suite on the lowest guest floor that looked directly at and was VERY close to major hotel construction on a rooftop (globalist and confirmed suite award not a complimentary upgrade), which was eventually corrected. The facilities are great. Gym is fantastic. Pool is good. Club is good. Room was very nice. Service throughout most of the hotel was excellent. Also stayed at Andaz for a few nights on this trip, and definitely preferred the Regency.
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ThisIsLiving
3/5
Google· 4 months ago
Google· 4 months agoThis review is for the breakfast buffet only, as we did not stay at the hotel. We heard great things about the breakfast buffet but we didn’t want to spend a night in the hotel, as we are not big fans of the modern corporate aesthetic, and we found more nicer and affordable options close by. So we arrived at the buffet and we were excited as it is such a grand hotel, we were welcomed and greeted by friendly staff. As we walked around we felt more and more disappointed - realising it wasn’t a luxury buffet at all, it was more like a mid level buffet. For example we had breakfast at the Wynn in Las Vegas, what we would consider a luxury buffet, for a little bit more cost than this one. The food is not bad per se, it’s just not worth the money. They seem to have put all their focus on the pastries and desserts, which for us is not be a breakfast food. Other than the sweet section the selection is quite narrow. Our favourite was the smoked salmon and the beef guisado. Honestly you’d get better selection from a tacos guisados food stand on the street for a small fraction of the price. The oatmeal was cold and we had to wait for them to replace it with hot oatmeal, which isn’t a big deal but for that price you’d expect the staff to be more attentive. We did enjoy the oatmeal when it was hot. The scrambled eggs were inedible for me, I can’t explain it but it had a strange texture, like thick custard. They did have a quesadilla section which is nice to have but it didn’t appeal to us as we are already familiar with that dish and it is not a luxury dish, we were hoping for more international options that are not often found in Mexico, or perhaps more elevated version of the dishes, that would warrant the high price tag. Their cafe de olla was far too sweet, they should have it unsweetened or less sweetened and the customer controls the level of sweetness themselves with sugar or honey etc. They did have a good selection of teas. In short; overpriced - not worth the money, needs more food selections.
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A3329SDalexa
5/5Tripadvisor· 3 weeks ago
Tripadvisor· 3 weeks agoStayed for three days for a combined work/ personal function. Beautiful facility in an upscale area of the city. Updated facility and stay and fantastic restaurant options onsite. Great customer service and safe to walk around. Near a major park and other attractions if one decides to run or just walk around. heavy security presence throughout the city. Clean environment and low noise levels throughout. Good value for the money.
TM
Trip.com Member
4.2/5
Trip.com· a year ago
Trip.com· a year agoHotel location is great, walking distance to a lot of restaurants and sightseeing activities. Breakfast had a lot of variety. However staff was not friendly and very rude on the last day during checkout. We raised this with the reception staff and they later sent an email to apologize.
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Jun Amano
5/5Google· 4 months ago
Google· 4 months agoThis is a very large hotel located in Polanco, one of the most upscale and prestigious areas of Mexico City. The location is one of the hotel's greatest strengths, as Polanco is known for its excellent restaurants, luxury shopping, beautiful streets, and vibrant atmosphere. One of the things I appreciated most is that the surrounding area is very walkable, which is relatively rare in a city as large and busy as Mexico City. Guests can comfortably explore nearby cafés, parks, museums, and shopping areas on foot, making the stay much more enjoyable and convenient. The hotel itself is spacious and well equipped, offering the level of comfort and service expected in one of the city's premier districts. Whether visiting for business or leisure, it provides a great base for exploring the capital. Overall, this is a highly recommended hotel in Mexico City. Its location in the exclusive Polanco neighborhood, combined with the ability to walk around and enjoy the area safely and comfortably, makes it an excellent choice for visitors looking to experience one of the city's most attractive districts.
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Josue Melendez
5/5Google· 4 months ago
Google· 4 months agoMy husband and I stayed here during our 7-year anniversary trip to Mexico City. They were fantastic! From the moment we arrived, they were super welcoming, having already upgraded us to a club room that included some meals, snacks, & drinks... The breakfast in the club room was good, but we also had the one in the main restaurant included. The front desk staff emphasized that we should definitely take advantage of the main restaurant breakfast, & we're happy he told us to. Most things were so delicious! I'm craving their "carterita de queso" so much! I had one (or two) every day! They had also set up our room with welcome treats. The room itself was very comfortable and had a great view of the park & city beyond. The concierge asked what we were in town for and offered drinks for our anniversary when we told him we were celebrating, but since we don't drink much, he sent up a beautiful pack of macaroons. We ordered room service one day, & it was fast and beautifully presented. Staff who didn't go above and beyond were by no means providing bad service, but pretty much all staff we interacted with actually did go above and beyond. I 100% recommend staying here.
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yorxicana
5/5Tripadvisor· a month ago
Tripadvisor· a month agoWe had another wonderful stay at Hyatt Regency Mexico City and continue to find it an excellent base for exploring Polanco, with its fantastic restaurants, parks, and museums all within easy walking distance. A special thank you to Jessica Barbosa for her pre-arrival assistance in accommodating our room preferences—we were delighted with our high-floor room, which was exceptionally quiet and had a lovely view over Polanco. The staff were consistently warm and professional throughout our stay, with special thanks to Soria and Cesar at Rulfo, who made our breakfasts a highlight and went above and beyond to make my birthday feel so special. The breakfast buffet offers outstanding quality and variety, and while we hope to see improvements to the Regency Club service and more two-bed suite options in the future, neither detracted from an otherwise excellent stay. We look forward to returning on our next visit to Mexico City.
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Cassiopée Mertens
5/5Google· 3 months ago
Google· 3 months agoI had an outstanding experience with the customer service at this hotel. I would especially like to thank Yasmin for her exceptional service and dedication. I had accidentally left my battery behind during a previous stay, and although I had been told several times that it couldn't be found, Yasmin went above and beyond to help. She took the time to look into it thoroughly and didn't give up until she located it. Her kindness, persistence, and genuine willingness to help made all the difference. Thank you again, Yasmin, for your outstanding service and for turning a frustrating situation into such a positive experience. You are a true asset to the team! I also loved my room and the beautiful, modern bathroom. The gym is very well equipped with a great selection of high-quality machines, making it easy to keep up with my workouts. One of my favorite features was the outdoor patio, where I could relax and soak up the sun. I highly recommend this hotel and look forward to staying here again.
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