The hotel sits in the middle of Niagara-on-the-Lake, a short walk from the Niagara River Gorge and within ten minutes of Lake Ontario. Shaw Festival Theatre is 0.5 mi (0.8 km) away, and Fort George National Historic Site is 0.8 mi (1.2 km) from the property. Queen's Royal Park and its gazebo are both a six-minute walk, while the historic site itself takes about fifteen minutes on foot.
The spa offers massages, body treatments, and facials. Concierge services and a banquet hall are also available to guests.
Treadwell Cuisine is one of two restaurants on site, along with a coffee shop and cafe. The bar and lounge is a good spot for an evening drink. Cooked-to-order breakfasts are served daily.
A 24-hour front desk, luggage storage, and a safe deposit box are among the practical touches. Three meeting rooms can host events, and limited parking is available on the property.
Each of the 72 air-conditioned rooms has a flat-screen television, a pillowtop bed, and a shower in the bathroom. Complimentary toiletries and hair dryers are provided, and rooms come with safes, desks, and phones with free local calls.