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fionai689

3/5Tripadvisor· 5 months ago

We had an OK stay here for a couple of nights in Puno. The hotel is nicely located next to the main square and near to a lot of good restaurants. The photos of the hotel show some really nice modern rooms and balconies with views etc. so maybe our expectations were a bit high, but the room we were allocated was a bit basic and probably in need of renovation. The shower was difficult to get to a good temperature and the room was generally a bit old and worn out. Maybe our room is next on their list to modernise!! It was fine for a couple of nights but not as nice as the photos made it appear to us.

LD

Lavinia Dewey

5/5Google· 7 months ago

We arrived in Puno in the evening after our trip from the Colca Canyon. After a few tiring days, we were very happy to have such a lovely hotel. Our rooms were clean and we had hot water for showering. The reception staff were very friendly. We were also allowed to leave our large backpacks in the hotel’s storage room during our two-day trip to Uros, Amantani, and Taquile. Furthermore, we left our laundry at reception on the first evening, and it was already finished when we returned from Lake Titicaca. What a wonderful feeling! We would especially like to commend Amparo from the dining room; she is a truly warm, helpful, and attentive person. Thanks also to the chef—the breakfast was delicious!

RG

Renatto Guerrero

5/5Google· 7 months ago

I had a great experience in the hotel. The front desk receptionist were so helpful. The provided me a lot of information of what to do, offered me 2 tours that I totally recommended, gave updates on “La Candelaria” events and recommended where to eat. (Mojsa restaurant is the best). The hotel is well located. They provide breakfast every morning. The person in charge of the area was really nice and gave me some tips to deal with the Soroche (symptoms for the high altitude). Again this hotel has a great service, great location, and quiet and clean environment. Gracias a todo su personal.

P

Passenger28561757255

1/5Tripadvisor· 5 months ago

The bathroom was terrible. Brown water was coming out of the tap. It was impossible to sleep from 5 a.m. because of the noise from cars. Half of the power outlets didn’t work, and the radiator was also not functioning.

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JEW67

1/5Tripadvisor· 11 months ago

We booked through Booking.com, a balcony room in July for an October stay. We were not given this room, and when we complained, we were told that they were fully booked and that the balcony rooms had been since January. So why were we able to book in July? The room we were given overlooked the square but was poorly maintained. To move rooms to a cheaper but slightly better room and pay less, we had to cancel with Booking.com. If we had been able to book another hotel easily, we would have, but we arrived in the evening with limited options. I did wonder how many other people had the same experience and have complained to Booking.com. The breakfast was the worst we had in Peru just to add insult to injury, with watered down juices and cold scrambled eggs that both mornings looked as if they had been made the day before. After agreeing to a price on the evening we arrived, at checkout they tried to charge us the original price! Stay away.

JM

Joe McCright

4/5Google· a month ago

Good location, 2-minute walk to central plaza. Good breakfast. Good service.

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gayalison

5/5Tripadvisor· 7 months ago

Beautiful and clean room. Friendly and helpful staff. Good location near the central square. Lots of thoughtful touches that made the stay wonderful.

TP

Trisha Pal

5/5Google· 9 months ago

Amparo was such a great breakfast hostess! Thank you all for your kind service.