Heartland Hotel Queenstown: Book Your Stay

Name: Heartland Hotel Queenstown
Address: 27 Stanley Street Queenstown City Center, Queenstown, 新西兰

Heartland Hotel Queenstown: Book Your Stay - Ask Fortrip

At a glance: 3-star · Since 1974 · Renovated 2003 · 89 rooms

Near: KJet Queenstown · 5 min walk

Guests love: Nature · Atmosphere

Heartland Hotel Queenstown sits in the middle of Queenstown, a five-minute walk from the Queenstown Arts Centre and St Josephs Parish. Coronet Peak Ski Area is 13 km away, and Queenstown Gardens is just 0.3 km from the hotel. The Queenstown Bus Station and Queenstown Airport are both close by, and you can reach KJet Queenstown, Ziptrek Ecotours, and Skytrek Tandem Hang Gliding & Paragliding in about five minutes on foot. Fear Factory Queenstown is six minutes away, and the Queenstown Hill Walking Track is seven minutes away.

The hotel has a fitness center, complimentary wireless internet, and ski storage. There is a television in a common area, tour and ticket assistance, and a vending machine.

Peaks Restaurant & Bar has a bar and lounge, and you can also order from 24-hour room service. Buffet breakfasts are served on weekdays and weekends.

Complimentary newspapers are available in the lobby, and dry cleaning, laundry services, and laundry facilities are on offer. Free self parking is available onsite.

The 81 guestrooms come with complimentary wireless internet and satellite programming. Private bathrooms have shower or shower and tub combinations, with complimentary toiletries and hair dryers. Each room includes a phone, an iron and ironing board, and daily housekeeping.

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Check-in14:00
Check-out10:00
Front desk24 hr
Breakfast
Non-smoking rooms
Voltage240V
Extra bedsUp to 1
German, Hindi, Japanese, Portuguese, Spanish
The Queenstown Bus Station
Remarkables Market
Queenstown Airport (ZQN)
ATM

Check-in requirements: The main guest checking in must be at least 18 years old.
Children: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Amenities

Property amenities

Bar
Restaurant
Room service
Sauna
Children's meals available
Wi-Fi in public areas
Smoking area
Vending machines
Concierge service
Luggage storage
Parking
Bicycle rental

Room types

Double rooms
Twin rooms
King rooms
Single rooms
Family rooms
Rooms with a view
Apartments & studios

Guest reviews

4.0Very good(1,202)

Excellent513
Good

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Reviews from

Andrea Kirsten

5/5

Google· 2 months ago

Exceptional Hospitality & Comfort in Queenstown! We had a wonderful stay at Heartland Hotel Queenstown. The staff were remarkably friendly and attentive throughout. We experienced a slight delay at check-in, but the team handled it brilliantly and compensated us for the wait. Even more impressive was their care when I fell unwell on our last day. It meant so much to me! Our room was lovely: spacious, spotless, and comfortable. The heater kept us perfectly warm, the shower had fantastic hot water pressure, the queen beds were really comfy and there was a generous supply of tea, coffee, and hot chocolate powder. After a day on the slopes, unwinding by the cozy fireplace with a glass of wine was absolute bliss. We also loved their great eco-incentive—you can earn a free drink token if you opt out of daily room servicing! The food throughout our stay was delicious, with the breakfast buffet being an absolute standout (and kids under 12 eating for free is a fantastic family bonus!). Highly recommended!

Trip.com Member

4.5/5

Trip.com· 4 months ago

The room and amenities were okay overall, and the surrounding scenery was absolutely beautiful. However, the communication from the hotel could have been better. I emailed the hotel a day before arrival to ask about the sauna and slippers but unfortunately did not receive a reply. We also booked a twin room for two guests, yet only one pair of disposable slippers was provided. In addition, there was a security bond required at check-in, which was not clearly mentioned during the booking process. While this may be standard procedure, it would have been helpful to know in advance to avoid any confusion or stress upon arrival.

James Moody

5/5

Google· 3 months ago

This was our second stay here, and once again it was a fantastic experience. The rooms are beautiful and offer amazing views, making it the perfect place to relax and unwind. The staff are incredibly friendly and welcoming, always going above and beyond to make guests feel special. We stayed here to celebrate our anniversary, and the complimentary drinks were a thoughtful touch that made our stay even more memorable. We thoroughly enjoyed our time here and will definitely be returning in the future. Highly recommended!

688raynas

4/5

Tripadvisor· 3 months ago

Great views from the hotel. We are in the top floor of heartland and I loved the a frame ceiling with the beams and mountains views. Full breakfast buffet (additional charge) was good. We also enjoyed room service for late evening meals. I recommend the calamari and the truffle fries! They came each day with fresh towels and made bed. After figuring out the remote for the heat/AC the room temp was nice. Good location with about 10 minute walk into the town BUT be ready to walk up the hill to get there. I suggest getting the BEE card from the Queenstown airport and taking the bus. It was very easy! Bus top is near the hotel entrance and just across the sheet and couple hundred feet down the hill. It was only $2.50 each ride and each person. Good stay without the crowds of the more in town areas down the hill.

Ayn Legaspi

2/5

Google· 9 months ago

I Booked 2 rooms and 1 for kids has no AC and the bathroom old and smelly. I come to the desk and ask why has no AC to other room but they answer me that's the one you booked. My room in 501 has AC and has nice view, my bathroom is new and clean but the other room for kids they put 1 small electric fan and the curtain in the balcony is mouldy. I came and complain at the reception been told only 3 hrs you feel the hot weather and midnight will be cool? this is not acceptable guys!!! I paid $ 2,589NZ for 3 nights only, BF not included!!! I can"t understand for this amount I paid one room poor to stay. kids complain and can't rest at mid day because the room is too hot and not comfortable to stay, the shower head is broken and the water sprinkle around the room. No choice they shower to my room, What for I need second room and paid if my kids stay at my room. In addition I ask to upgrade and pay how much the difference because kids need to move to comfortable room but they refuse us and been told no vacancy. But seriously in front of the hotel flushing VACANCY available. Reception not helpful to guest complain, and this is not totally good! Never and never come back again to this hotel, I would definitely not recommended this hotel to all my friends here in Sydney never. I emailed booking.com and requesting a partially refund to the second room.

Leo Zhang

4/5

Google· 10 months ago

The rooms at Heartland Hotel are very spacious and comfortable, and having a balcony is a nice touch. That said, the shower head has low water pressure, and the beds were extremely soft—neither of which were really to my taste. The hotel is conveniently located just a 5-minute drive from the town center, which makes it easy to get around. Parking is available but limited, on a first-come, first-served basis. Overall, a comfortable stay with a few minor drawbacks.

Robin Hill

5/5

Google· 6 months ago

A lovely room with a perfect view down to the Lake framed by the mountains and beautiful trees. The room was comfortable, well presented and immaculately clean. We had a great sleep in the king size bed. It would have been handy to have a small microwave. Otherwise we were very happy with our stay thank you.

Response from the property

Thank you for your wonderful review and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your room and the stunning view of the lake framed by the mountains and trees—it’s truly one of the special features of staying with us. It’s also great to know that you found your room comfortable, well presented, and immaculately clean, and that you had a restful sleep in the king bed. We appreciate your suggestion regarding the addition of a microwave. Guest feedback like yours is invaluable, and we will certainly take this into consideration as we continue to enhance our room amenities. Thank you again for your kind comments. We’re so pleased you had an enjoyable stay and hope to welcome you back again soon. Kind regards, Gavin, Hotel Manager

Erika Jackson

5/5

Google· 8 months ago

Fantastic walkable location but far enough away to not be noisy. Reception was friendly and easy check in. Room was great, cute little balcony, well lit bathroom, comfortable bed, good heating! Laundry was a bit expensive but that’s expected for a hotel. Adequate parking. Would stay here again for sure

Response from the property

Thank you so much for your wonderful review, Erykah. We’re thrilled to hear that you enjoyed our convenient yet quiet location, friendly reception, and comfortable room with a cozy balcony. It’s great to know that the heating, bed, and bathroom met your expectations. We appreciate your feedback regarding the laundry and parking, and we’re delighted to hear you would stay with us again. We look forward to welcoming you back in the future! Kind regards, Gavin, Hotel Manager

Where can I eat near Heartland Hotel Queenstown?

You can eat right at the hotel: Peaks Restaurant & Bar serves breakfast and dinner, and the Lobby Bar is a cosy spot with a fireplace. Just a short walk away, Fergburger, The Cow, and The Bunker are popular local spots for casual meals. The town centre, about a 5-minute walk down the hill, is packed with more restaurants and bars. Many activity operators also offer free transport from town, making it easy to reach dining further out.

What is the area around Heartland Hotel Queenstown like?

The hotel sits on a hillside above Lake Wakatipu, with the town center just a short walk down the main road. You are within a 5 to 10 minute walk of many sights, including KJet Queenstown, Ziptrek Ecotours, Fear Factory Queenstown, Queenstown Hill Walking Track, Queenstown Gardens, Kiwi Park Queenstown, and Skyline Queenstown. The area is lively with shops and eateries nearby, and the hotel's own Peaks Restaurant & Bar and Lobby Bar offer dining on site. The Remarkables mountain range surrounds the town, and the lakefront is close by for a stroll.

How do I get to Heartland Hotel Queenstown from the airport or main train station?

From Queenstown Airport (ZQN), the hotel is about a 10-minute drive, roughly 7 km away. You can take a taxi, ride-hailing service, or a pre-booked transfer directly to 27 Stanley Street. If you prefer public transport, the Orbus bus network connects the airport to the town center, and the hotel is a short walk from there. The Queenstown Bus Station is also nearby, so arriving by regional coach is straightforward. From the station, it is a brief walk to the hotel on Stanley Street.

What's there to do near Heartland Hotel Queenstown in the evening?

In the evening, you can walk to KJet Queenstown, Ziptrek Ecotours, or Skytrek Tandem Hang Gliding & Paragliding, all just 5 minutes away, for adventure activities. Fear Factory Queenstown is a 6-minute walk for a spooky experience. For a relaxed evening, Queenstown Gardens is an 8-minute stroll, and Skyline Queenstown is 10 minutes away, offering views and dining. The hotel's own bar and Peaks Restaurant & Bar are right there for a drink or meal. The town centre is a short walk, with many eateries and bars to explore.

Is Heartland Hotel Queenstown a good base for exploring Queenstown?

Heartland Hotel Queenstown is a great base for exploring Queenstown. You can walk to many top sights in minutes: KJet Queenstown, Ziptrek Ecotours, and Skytrek Tandem Hang Gliding & Paragliding are all a 5-minute walk away, with Fear Factory Queenstown 6 minutes and Queenstown Hill Walking Track 7 minutes. Queenstown Gardens is an 8-minute stroll, while Kiwi Park and Skyline Queenstown are each 10 minutes on foot. For farther adventures like Milford Sound or the Shotover River, the town's tour operators and the nearby bus station make it easy to head out. The hotel's own restaurant and bar are handy for meals before or after your outings.

Heartland Hotel Queenstown

Heartland Hotel Queenstown

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