Response from the property

Thank you for your fantastic five-star review! We're thrilled to hear you enjoyed your lake view apartment and made the most of the balcony and its stunning views. It's great to know you appreciated the spacious layout, comfortable bed, and the convenience of having a separate lounge and dining area. We're also pleased that our central location, complimentary parking, and in-room amenities helped make your stay more enjoyable. As you mentioned, the walk back to the hotel is a little steep, but we're glad the short distance to the heart of Queenstown made it worthwhile. Thank you again for your kind words and recommendation. We look forward to welcoming you back to Scenic Suites Queenstown on your next visit. Kind regards, Gavin, Hotel Manager

Response from the property

Thank you so much for your wonderful five-star review and for taking the time to share your experience with us. We are delighted to hear that you and your family had such an enjoyable stay at Scenic Suites Queenstown. It's fantastic to know that our team made you feel welcome from the moment you arrived and that the personalised check-in experience helped you feel at home. We're especially pleased that you loved our rooms and found the two-bedroom configuration perfect for your family's needs. It's also great to hear that our central location made exploring Queenstown easy and convenient, and that the complimentary breakfast for children added extra value to your stay. Your kind words about our team mean a great deal to us, and we will be sure to share your feedback with everyone. Knowing that we helped create such a memorable experience is the greatest reward for our staff. Thank you again for your recommendation. It was a pleasure hosting you and your family, and we look forward to welcoming you back to Scenic Suites Queenstown for another wonderful stay in the near future. Kind regards, Gavin, Hotel Manager

Response from the property

Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are delighted to hear that you were highly satisfied with your experience at Scenic Suites Queenstown. It's wonderful to know that you enjoyed the room amenities, our facilities, and especially our central location. We couldn't agree more that the views of Queenstown, Lake Wakatipu, and the surrounding mountains are something truly special, and we're pleased you were able to enjoy them from your balcony. Your kind words about our housekeeping team are especially appreciated. We take great pride in delivering professional and genuine service, and we will be sure to share your compliments with the team. They will be thrilled to know they helped make your stay memorable. Thank you also for your constructive feedback regarding parking. We understand that locating the overflow parking area, particularly at night, can be challenging, and we appreciate you highlighting this for future guests and for our consideration as we continue to improve the guest experience. We are grateful for your recommendation and thrilled to hear that you felt your stay was worth every dollar spent. It would be our pleasure to welcome you back to Scenic Suites Queenstown on your next visit to this beautiful part of New Zealand. Kind regards, Gavin, Hotel Manager

Response from the property

Thank you for taking the time to share your wonderful review. We're delighted to hear that you enjoyed our central location, the spacious apartment, and the beautiful views of the lake and mountains. It's especially pleasing to know that you found the apartment spotlessly clean and appreciated the peaceful atmosphere during your stay. Thank you also for your feedback regarding the bedroom heater. We appreciate you bringing this to our attention and will have our maintenance team investigate the noise to ensure a more comfortable experience for future guests. Your kind comments about our team mean a great deal to us. We take pride in providing friendly and helpful service, and we will be sure to share your feedback with our staff. Thank you for recommending us. We look forward to welcoming you back to Scenic Suites Queenstown on your next visit. Kind regards, Gavin, Hotel Manager

Response from the property

Thank you so much for your wonderful review of Scenic Suites Queenstown. We’re absolutely delighted to hear that you had such a perfect stay with us. It’s fantastic to know you enjoyed our central location, making it easy to explore everything Queenstown has to offer—from shops to scenic walks and sightseeing. Your kind words about our team mean a great deal to us. We take great pride in delivering friendly and helpful service, and it’s truly rewarding to know we made a positive impact on your stay. We’re also pleased you appreciated the apartment amenities, including our locally sourced toiletries, and of course, those breathtaking lake and mountain views. We’re so glad you loved your time with us, and we can’t wait to welcome you back for another memorable stay. Kind regards, Gavin, Hotel Manager

Response from the property

Thank you for taking the time to share your detailed feedback and for choosing to stay with us again during your second visit to Queenstown. We truly appreciate your loyalty and your honest comments. We're delighted to hear that you enjoyed the beautiful views from your room and that you found your accommodation consistently clean. Your kind words about our housekeeping team will certainly be shared with them, as they work hard to maintain a high standard for all our guests. At the same time, we're sorry to learn that other aspects of your stay did not meet your expectations. We apologise that the breakfast buffet did not reflect the quality you were expecting and that some of the food was overcooked. Your feedback has been shared with our Food & Beverage team for review. We are especially disappointed to hear that you felt our customer service lacked warmth and friendliness. Providing genuine hospitality is something we take great pride in, and it's concerning to hear that you did not feel welcomed during your stay. Please accept our sincere apologies for this experience. We will be discussing your feedback with our team to reinforce the importance of making every guest feel valued from arrival through to departure. We're pleased to know that our team member who assisted you at check-out left a positive impression. Thank you also for your suggestion regarding guest access to a microwave. We understand how this would have been helpful, particularly later in the evening, and we appreciate you taking the time to share this practical recommendation. We will certainly take your comments into consideration as we continue to improve our guest facilities. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with the warm, memorable experience that we strive to deliver to every guest. Kind regards, Gavin, Hotel Manager