InterContinental Rome Ambasciatori Palace, an IHG Hotel

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Derrick Shipley

5/5Google· 2 months ago

My wife and I decided on traveling to Rome for our 10 Year Wedding Anniversary and wanted to have InterContinental Rome Ambasciatori Palacebe be a part of creating some special memories. This is the second time I have been at an InterContinental and just amazing service and experience all around! We stayed for two nights as the hotel is an excellent location to see more of the heart of Rome. From our arrival to departure, the staff was very professional in making our stay excellent! A very personal touch was arriving to our room realizing they gave us 1) Room Upgrade and 2) a special note, dessert and prosecco! It made us feel cared for and our stay that much more special! We certainly look forward to returning one day again as the price is well worth it because to be honest, it is unmatched anywhere else I have traveled in my hotel experiences in traveling the world and being with InterContinental hotels. We took advantage of the breakfast at the hotel in addition to the VICI Bistrot & Ristorante for dinner one evening and Charlie's Rooftop Bar. Food and drinks were excellent as we were served by a professional staff in all settings during our stay. Would gladly recommend partaking in any of these amenities! Thank you InterContinental for making our stay truly special in celebrating our anniversary with you as we are incredibly grateful! We will gladly recommend you to our family and friends who also plan to travel to Rome. Best wishes! Best Regards, Derrick Shipley

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PCS De Cock

5/5Google· 2 months ago

The Intercontinental Ambasciatori Palace Hotel in Rome raises the bar in terms of service and staffing to a level of excellence from the front desk to VICI Le Bistrot. Simone and Rebecca are two outstanding examples of staff at VICI Le Bistrot raising that level of service excellence during the 9 days we were guests at the hotel. People make the difference in a service industry and it was a pleasure watching them work their magic even during busy occasions in a consistently professional manner. They are two reasons among many why we would return and recommend this establishment.

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Elaine Bailey

5/5Google· 3 months ago

We stayed at this hotel on our recent trip to Rome. The hotel property and service are amazing! The rooms are beautiful and have everything you could need, and the staff were all friendly and helpful as well. The concierge even helped us find a shoe store that was open on Sunday (a harder feat than you’d imagine) when our daughter’s shoe lace snapped. Breakfast was included in our stay and was a phenomenal buffet of everything we could have wanted. We loved that the hotel is near major roads which make uber/car pick ups easy if needed. It is also walkable to many bus stops and subway lines. While near some major roads, the street it’s on is still quiet. For planning purposes, it is important to know that this hotel is set away from many major attractions. We appreciated the space away from the crowds and were able to walk everywhere, but understand that is not the case for everyone.

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Young Niño

1/5Google· 2 weeks ago

VERY BAD EXPERIENCE Absolutely appalled by our experience. During our stay at the InterContinental Rome, two pairs of my mother’s brand-new shoes—a Louis Vuitton pair and a Loro Piana pair—disappeared from her suitcase. We kept our passports and smaller valuables locked in the room safe, but never imagined we would need to secure shoes packed inside our luggage. We reported the incident to the hotel immediately, yet there appeared to be little genuine interest in investigating the matter or taking any responsibility. To make matters worse, we have sent multiple emails and followed up, but have still received no response. After reading other reviews, it is concerning to see similar reports of guests’ belongings going missing without any meaningful action being taken. A five-star hotel should treat guest security and concerns with the utmost seriousness. Based on our experience, I would strongly advise guests to be extremely cautious with their belongings. I would not recommend this hotel.

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sdkreiser

5/5Google· 4 months ago

We had a lovely stay! The room was clean and had a pleasing layout with all of the amenities you would expect from a five star hotel. The staff were friendly, helpful and extremely attentive to our every need. The meals were delicious also. This location was perfect for exploring Rome and seeing all of the sights as well as easy walking distance to the shopping district.

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E R

5/5Google· 5 months ago

Superb location and a beautiful building. Rooms a bit on a smaller size, which is not unusual for Rome but spacious bathrooms. Room cleaning service needs a bit of improvement(a bit slow) but rooms are clean with everything you need in them. I also didn't care for their pillows (too flat) or mattress topper (feathers).But on a top side-from front desk to bell boys to concierge,service was impeccable! Better then in many other 5star hotels I have stayed in. Very nice, helpful, friendly, professional, accommodating,going above and beyond.Helped us with our issues when flights were cancelled and we couldn't return home for two days.I especially want to thank concierge Lucrezia who was amazing!

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Liz King

5/5Google· 2 months ago

Every thing here was great, the only problem was it's tight space in the hotel room if you have a lot of luggage. Our room had an issue with the shower flooding the bathroom, but it wasn't a huge inconvenience for us to shower the kids in the tub, with the wand they have in it. Loved how close it was to restaurants and the historical places that everyone wants to visit. It's all walking distance.

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Kent B.

5/5Google· 2 months ago

This is a beautiful hotel in a great location in Rome. We were upgraded to a beautiful two room suite and greeted with a bottle of wine and chocolates. We walked to the Trevi Fountain and Spanish Steps from here. The door men, concierge and front desk people were all great! The breakfast buffet was outstanding. I highly recommend!