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Sebastien Etancelin

5/5Google· 2 months ago

We had a wonderful stay at Distinction Rotorua Hotel and couldn’t have asked for a better experience. The hotel is comfortable, well maintained, and perfectly located for exploring Rotorua and its incredible attractions. Our room was spacious, spotless, and perfect for our family with three children. The facilities were excellent, and every member of the team made us feel genuinely welcome from the moment we arrived. A very special thank you to Lelly, who was absolutely outstanding throughout our stay. His kindness, professionalism, and genuine care made a real difference to our family’s experience. He was always smiling, incredibly helpful, and took the time to make us feel at home. Our children were always happy to see him, and he truly helped make our stay even more memorable. Lelly is a real credit to the hotel. Thank you to the entire team for such a fantastic stay. We would highly recommend Distinction Rotorua Hotel to anyone visiting New Zealand and would love to return one day! 🇫🇷🇳🇿

AT

abin varghese thampi

1/5Google· 4 months ago

Very disappointing experience with Distinction Rotorua Hotel and its management. I stayed in Room 507 and checked out in the morning. On the very same evening, I contacted the hotel to report two items that I had accidentally left behind in the room: a Belkin phone charger cable with adapter and a dark navy blue shirt. What is extremely frustrating is that the hotel was able to locate and recover the shirt from the room, yet somehow could not locate the charger that was left in the exact same room and reported at the same time. I clearly informed the hotel that the charger had been left plugged into the bedside charging port before I checked out. Given that the room had only been serviced after my departure, it raises serious questions about what happened to the charger. I expected the management to conduct a thorough investigation with the housekeeping team and provide a satisfactory explanation. Instead, I received little reassurance and no meaningful resolution. The charger may not be the most expensive item, but it is the principle that matters. Guests trust hotels to handle lost property honestly and professionally. When one item is recovered but another reported at the same time simply disappears, it does not inspire confidence in the hotel's lost-and-found procedures. I am very disappointed with the way this matter has been handled and expected a much higher standard of accountability and customer service. Unfortunately, this experience has left a negative impression that overshadows and otherwise pleasant stay. I hope management reviews its lost-property processes and takes greater responsibility when guests raise genuine concerns.

TM

Trip.com Member

2.2/5Trip.com· 4 months ago

stayed for three nights in a Superior Room. The room description and photos clearly showed an air conditioning unit, so I was surprised to find that it was not working. I reported it straight away and was told by the receptionist that it would be fixed the next day.After a busy day out, I came back expecting it to be sorted, only to be told that it could not be fixed and that there were no other Superior Rooms available to move me into. The room was also quite noisy, so overall it did not feel like good value for the price.I probably would have overlooked most of this if the customer service had been better. Unfortunately, the filipino receptionist came across as quite unfriendly and dismissive. I also noticed she seemed much warmer and more welcoming to some guests than others, which did not leave a great impression.Overall a disappointing stay and not what I expected from a Superior Room.

T

TS

3/5Google· 4 months ago

The spa grottos are fantastic. It’s nice that you can have a private swim in such a large complex. The rooms are comfortable and roomy. But it’s Mr Yakitori that has inspired me to leave a review. Unfortunately I experienced zero respect for ingredients or diners. I sat at the bar and watched the "cooking" firsthand. There was absolutely no care put into the food. The fried rice was completely dead and microwaved. Everything was doused in a horrible, cheap, catering pack "teriyaki" sauce.Worse for anyone with dietary preferences: the vegetarian skewers were rubbing right up against the meat on the grill, and the kitchen staff used the exact same basting brush for both meat and vegetables.To top it off, they completely forgot my miso. There were three staff members working and only two customers in the entire place, so there was no excuse. Just because Rotorua is a tourist destination does not give a restaurant the right to mistreat ingredients and assume visitors won't care because they might not return. Avoid this place. The three out of five is because of the room and the pool.

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378olliel

5/5Tripadvisor· 3 months ago

Lovely Room, Awesome view! Awesome Pools and Spa. Food was amazing. Rooms alwats nicely cleaned.Strongly recommend Lelly at the bar, such a lovely gentleman with a wonderful smile and so kind ☺️

AA

Amir Arefi

4/5Google· 4 months ago

Nice overall, with a cozy atmosphere, but the hotel and its facilities are clearly showing their age. The rooms and amenities feel outdated compared to other hotels in the same price range. The bathroom and shower were acceptable, but lacked some basic features you would normally expect, such as a towel heater and a separate shower area. The heat pump was also quite old and noisy. The outdoor heated pool and surrounding facilities were enjoyable, although it was disappointing that there were no nearby changing rooms or toilets available.

JS

Joe Stanley

3/5Google· 2 months ago

Front desk staff were nice. Rooms quite dated, not many power points, view not good, they took 200 bond from my card in addition to me paying for room, have not got back yet after 3 days. Big spa pool good but not hot enough, sauna no longer exists bit sign still there.

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Chris B

4/5Google· 2 months ago

Weekend away with one child, we had a standard room queen bed plus single Room was clean and spacious Lighting poor Definitely needs a refresh The staff were excellent our breakfast included which was amazing Dinners that we had at hotel were very good also Pool was a bonus and there are hot pools/spas Would stay again.