CS

Christy Sergent

5/5Google· 9 months ago

We needed a room for the night and got one here. Amazing service. Clean rooms. Guy went above and beyond to help us when we needed help finding someone to fix our flat tire. Also the doggie on the property was a perk. It visited our room and was so friendly and sweet!!! Will definitely stay again.

J

jasonfE7253HG

5/5Tripadvisor· 3 years ago

We stayed for 3 nights and this hotel provided what we needed - a clean, no-frills place to sleep at a reasonable cost whilst we experiencing what Rotorua has to offer. The room was dated in places but everything worked including the spa bath which was great to soak in after a busy day. There was a kettle, toaster and microwave and lots of channels on the TV including Sky Sports and MTV. We arrived early on day 1 but were allowed to check in ahead of schedule, which was a nice touch. We walked into the city a couple of times but also caught the bus which goes from right outside the hotel. Ubers from the city were also reasonably priced. Overall, very happy to recommend.

TM

Trip.com Member

4.2/5Trip.com· 2 years ago

Very handy location to town centre. I wouldn't call it 4 star accommodation but it was clean and comfortable.

WL

William Lin

5/5Google· a year ago

We stayed in an Executive One Bedroom Suite with Hot Tub. The room was tidy and clean. Spacious with 2 Single beds in the lounge and a Double in the room. We enjoyed the Hot Tub. There is a central heating element in the lounge which helped keep the room warm. Overall good value and handy location

JM

John Mohlmann

3/5Google· 6 months ago

Over priced for what's offered. Very basic. Small TV. Limited channels on Sky. Very frustrating. The bed was the only stand out.

GF

Goldsmith Family

4/5Google· a year ago

Rooms have been refurbished. I liked: the fill your own tub( not wallowing in others body fat) queen in lounge ( can put kids to bed and have evening in lounge) Close to everything. Real milk. Would go back.

SL

Stan Low

4/5Google· a year ago

We stayed 3D2N in January 2025. Room is clean and very spacious, including the bathroom. It doesn't have air conditioning which would have been good for a hot summer. But it has a good fan as an alternative. Conveniently located close to the Central Mall and everything else.

SC

Seak Yen Chin

1/5Google· a year ago

We were disappointed with our stay. The room did not reflect the 4-star rating advertised on Booking.com — it felt more like a basic motel. For the price we paid, it was definitely not worth it. Customer service was lacking. When I asked for a hardcopy receipt, the staff member questioned why I wanted one and refused to print it, saying Booking.com had already sent one. This was unprofessional and inconvenient. The room had several issues: the hot tub had regular water (not mineral hot spring water), the shower cubicle was yellowing with unclear glass, there was no lock on the toilet door, and the bed was overly bouncy — any movement from my partner shook the whole bed. On top of that, they only provided one small box of milk for two guests. Overall, not recommended. You can find better value and service elsewhere in Rotorua at a lower price.